Frank Galindo Email & Phone Number

Ipswich, Gb

New York City Metropolitan Area

Operations Oversight: Oversee social services operations, ensuring seamless transitions from one shift to the next for continuous service delivery.Supervision and Support: Supervise and support community associates, reviewing completed assessments to ensure accuracy and completeness.Culturally Sensitive Services: Ensure that community associate staff provide culturally sensitive, trauma-informed services to clients.Staff Coverage Management: Ensure appropriate staff coverage and monitor attendance to maintain optimal service levels.Crisis Intervention: Intervene in crises and provide counseling to clients as needed, addressing immediate needs and long-term support plans.Operational Planning: Plan and troubleshoot with operations and security staff to maintain a safe and efficient service environment.Language Services Coordination: Coordinate interpretation and translation services to ensure effective communication with clients of diverse backgrounds.Educational Coordination: Troubleshoot and coordinate with the NYC Department of Education (DOE) to address educational needs and challenges of clients.Government Liaison: Coordinate with the Mayor’s Office of Immigration Affairs (MOIA) to ensure alignment with city-wide immigration policies and initiatives.Staff Coverage: Provide coverage for community associate staff as needed to ensure continuous service delivery.Planning and Site Management: Meet regularly with operations and security staff for planning and site management to enhance service delivery and safety.Incident Management: Manage and document incidents, ensuring proper follow-up and resolution.Roster and Attendance Management: Manage and update rosters and attendance records to ensure accurate tracking and reporting.

United States

National Oversight: Lead the national oversight of the facilities department, managing 700,000 sq. ft.• Comprehensive Building System Management: Oversee all building systems including mechanical, electrical, fire safety, plumbing, extermination, safety compliance, janitorial, HVAC, and sanitation.• CMMS Utilization: Utilize a computerized maintenance management system (CMMS) and office management tools to ensure efficient operations.• Utility Systems Monitoring: Maintain and monitor the operation of all utility systems including HVAC, electric, plumbing, security access control, and surveillance cameras.• Site Inspections: Perform scheduled and unscheduled site inspections to ensure compliance and operational efficiency.• Contractor Management: Oversee contractors involved in facility projects and service delivery, ensuring quality and adherence to timelines.• Regulatory Compliance: Ensure building operations comply with all local zoning laws and regulations, including OSHA standards.• Strategic Planning: Create strategies and objectives for the facility and develop policies and procedures to support these goals.• Budget and Contract Management: Monitor budgets, review contracts, and manage financial aspects of facility operations.• Staff Supervision and Training: Supervise and train building and grounds maintenance staff as well as external housekeeping staff to ensure adherence to the scope of work (SOW).• Work Order Management: Create, assign, and monitor work orders for associates, operators, subcontractors, and vendors. Provide reports on open and closed work orders.• Vendor Management: Maintain files on work orders, proposals, and department records. Create vendor files and ensure accuracy on completed work. Train vendors on work order and billing procedures.• Invoice Processing: Process invoices and ensure proper cost center coding, maintaining financial accuracy.

Hamilton, Nj

• Daily Operations Management: Oversee the daily operations within multiple townhome communities, ensuring smooth and efficient functionality across all sites.• Communication Skills: Utilize excellent written and verbal communication skills, including telephone, email, and text etiquette, to interact effectively with homeowners, contractors, and team members.• Administrative Oversight: Ensure all administrative processes involving personnel are handled promptly and accurately, maintaining high standards of organizational efficiency.• Homeowner Customer Care: Provide exceptional customer care to homeowners, addressing their concerns and managing their homes under the RWC warranty.• Photography Reporting: Conduct detailed photography reporting, capturing clear images of subjects and areas in question to document issues and progress.• Construction Oversight: Manage construction-related tasks such as concrete, lumber, electrical, plumbing, siding, roofing, and windows to ensure quality and adherence to building standards.• Software Proficiency: Proficient in using Microsoft Office, Salesforce, and Workday for efficient management and reporting.• Travel Requirements: Drive long distances throughout the workday and workweek to manage and support multiple communities effectively.• Homeowner Orientation: Meet and greet homeowners during orientation walks, providing them with valuable information and addressing any initial questions or concerns.• Construction Knowledge: Demonstrate thorough knowledge of how each home was built, enabling effective communication and problem-solving with homeowners and construction teams.

Hoboken, Nj

• Procedure Development: Prepare and implement procedures within company guidelines to ensure efficient workflow and optimize operational processes.• Administrative Management: Ensure all administrative processes involving personnel are handled promptly, maintaining high standards of accuracy and timeliness.• Real Estate Expertise: Utilize comprehensive knowledge of real estate practices as they relate to HUD tenants, ensuring compliance with all relevant regulations and requirements.• Housing Management: Apply thorough knowledge of modern housing management principles and practices to manage properties effectively.• Maintenance Coordination: Collaborate with the facilities director to coordinate maintenance schedules and assignments, ensuring timely and efficient property upkeep.• Policy Compliance: Adhere strictly to all company policies and procedures, ensuring consistent and compliant operations across all managed properties.• Attendance and Reliability: Maintain regular and punctual attendance, demonstrating reliability and commitment to the role.• Tenant Relations: Resolve tenant issues and emergencies promptly, maintaining high levels of tenant satisfaction and community standards.• Staff Supervision: Supervise on-site staff, providing leadership, support, and performance evaluations to ensure a motivated and effective team.

New Jersey - Hudson County / Essex County / Bergen County

• Regulatory Compliance: Stay informed of and provide strategic plans to ensure community adherence to changes in local, state, and federal code requirements related to maintenance operations.• Financial Oversight: Hold primary responsibility for controlling and approving procurement and expenditure processes, ensuring cost-effective operations and budget adherence.• Stakeholder Management: Maintain regular interface with third-party owners and the accounting team to ensure total contract compliance and seamless communication.• Policy Enforcement: Implement and enforce all company maintenance policies and procedures to maintain high standards across properties.• Property Maintenance: Oversee the maintenance of property and building systems, including electrical, plumbing, boiler, and construction-related systems.• Financial Reporting: Review rental reports, delinquency reports, and Income & Expense Statements to monitor financial health and address any discrepancies.• Relationship Building: Develop strong rapport with municipalities, vendors, contractors, and real estate agents to facilitate smooth operations and negotiations.• Personnel Management: Hold authority to hire, fire, promote, or change the status of employees, ensuring optimal staffing and team performance.• Preventive Maintenance: Develop and follow preventive maintenance procedures to ensure the longevity and efficiency of property systems.• Travel Requirements: Drive long distances throughout the workday and workweek to manage multiple properties effectively.• Policy Adherence: Adhere strictly to company policies and procedures, ensuring consistent and compliant operations.• Condo Board Experience: Leverage experience in working with condo boards to manage properties efficiently and address resident concerns.

Bayonne, Nj

• Building Management: Assist in the management of a 21-unit condo residential and commercial property, ensuring smooth operations and maintenance.• Project Coordination: Inspect, plan, and complete various projects including contracting, landscaping, and snow removal, ensuring all tasks are performed efficiently and on time.• Administrative Duties: Handle administrative responsibilities such as preparing reports, drafting letters, bookkeeping, rent collection, and organizing meetings to support the condo association’s operations.• Communication: Maintain effective communication with condo owners and tenants, enforcing policies and procedures to ensure compliance and community harmony.• Relationship Building: Build and maintain strong relationships with municipalities, vendors, contractors, and real estate agents to facilitate smooth operations and negotiations.• Occupancy Inspections: Inspect commercial and residential spaces to verify occupancy status and address any issues promptly.• Lease Management: Review expiring and expired leases, working to acquire renewals and maintain high occupancy rates.