Frank Gallagher Email & Phone Number

Seattle, Washington, Us

- Oracle DBA- SQL DBA- Financial System administrator (DNA)- Fiserv Prologue Administrator - Entrust\Datacard Instant Issue Administrator- Fiserv Nautilus Administrator

Redmond, Washington, Us

XBOX SDK build automation.XBOX localization support.Tools and Services support.Design and implement additional automation to current processes.Setting up and maintaining Machine Translation DatabasesSupporting Trados projectsCreating Help documentation

Redmond, Washington, Us

- Created and managed lab with 130 physical servers and 50 virtual servers, handling all maintenance and monitoring. Average uptime of 99.2%.- Collaborated with teams across the company as an internal tools expert, providing help and support. Ex: Worked with Windows Store to quickly setup international versions of Store, resulting in Store being available globally on an expedited timeline.- Managed $500,000 lab budget for global team and assisted teams in making intelligent hardware purchases. Monitored each team’s budget and kept whole organization under budget every year.- Managed production localization services. o Setup processes to monitor services, reducing outage times by 60%. o Designed and implemented disaster recovery solutions. o Managed new customer onboarding and training. o Acted as main point of contact for customers and service team.- Setup and maintained new Azure-based Cloud service.- Managed all production customer updates and onboardings for various localization services.- Managed teams: SharePoint, Team Foundation Service (TFS), Product Studio- Participated in daily SCRUM (agile) meetings

Redmond, Washington, Us

• Managed production localization services, resulting in 92%-94% customer satisfaction for three consecutive years. • Program Manager for internal localization tools and services. o Provided design and feature specs o Managed release schedule o Worked with Dev, Test and other Program managers to successfully roll out several quick releases with limited resources.• Helped design and roll out updates and new localization tools and services• Created and managed global service support team, providing 24 hour support.o Managed two direct reports o Trained and worked with additional support persons in Ireland and Japan.• Promoted localization tools and services at various company events• Updated localization tools to support multiple build processes.• Improved localization tools onboarding process, allowing teams to add localized builds within 30 minutes - previous setup time was 8 hours. • Tested new localization services.o Created and carried out test plans. o Participated in spec reviews.o Filed bugs and followed until they were resolved

Redmond, Washington, Us

• Automated and managed build process for MSN (Microsoft Network), Windows phone, Hotmail and various other Microsoft products. • Wrote and maintained automation scripts for daily build processes used by various products.• Worked with team to establish generic localization build processes that became standard for future company-wide localization tools.• Administered a build system that was used by over 100 Microsoft projects. o System ran over 17,000 builds daily.o Maintained over 350 build machines.o Maintained a 99.8% yearly system uptime.

Buffalo, New York, Us

• Tested international versions of MSN (Microsoft Network) o Created and carried out test plans, filed bugs, setup test infrastructure.• Maintained test server lab.• Automated test server setup process, speeding up deployments and eliminating manual errors.