Frank Grimmer Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

As a Cyber Security Researcher, Content Writer, and Developer, I create informative content that features various cybersecurity principles, research and news updates.Through the website, I showcase projects and share insights on the blog, aiming to provide valuable resources and insights in a straightforward manner.

London, England, United Kingdom

- Provide technical support in a high pressure ITIL focused environment to a user base of 50,000+.- Triage, diagnose, troubleshoot and remediate IT issues. Including compromised user accounts and devices.- Undertake phishing campaigns and educate users on best security practices, reaching 4,000 employees each campaign.- Support the implementation of MFA Trust-wide, resulting in the setup of 50,000+ accounts.- Out of hours emergency on-call incident response support.- Manage technical escalations, successfully resolving 90%+ of escalated issues within the SLA. - System administration within Active Directory (AD) / Azure Active Directory (AAD) / Entra ID / M365 / Exchange.- Use ServiceNow to log, track and manage Incidents / Requests.- Support On-Prem and Cloud based infrastructure and applications, overseeing 50+ systems.- Escalate issues to specialist teams where appropriate, ensuring 100% resolution by the specialised team.- Create and develop KB articles shared to the Knowledge Base.- Deliver training and mentorship to Junior team members.- On-going testing and issue resolution support on projects.- Collaborate with third-parties / suppliers and maintain strong working relationships.

London, England, United Kingdom

Started at Guy's and St Thomas' NHS Foundation Trust as a Junior IT Service Desk Analyst. Within 6 months promoted to IT Service Desk Analyst.

London, England, United Kingdom

- Installation, maintenance, repair and incident response of security and networking systems.- Provided out of hours incident response support.- Phone, on-site and remote technical support.- Identified security vulnerabilities in systems and implemented remediation measures.- Installed network points, connected to server room's and patched in.- Installed analogue and IP CCTV systems.- Port forwarding and IP configuration (static IP’s, DNS setup).- Connected security systems to receiving centres and police response.- Complied with industry security standards. This included regular audits and inspections.- Designed security systems based on client specifications.- Educated clients to identify malfunctioning equipment and the processes that follow a security breach.- Provided services to high profile clients.- Experienced with lock picking skills.

Advanced Diploma Level 5, It And Cybersecurity

Nvq, Security And Emergency Systems