FlexShopper, LLC, a wholly owned subsidiary of FlexShopper, Inc. (FPAY) is a financial and technology company that provides brand name durable goods to consumers on a lease-to-own (LTO) basis through its ecommerce marketplace (www.FlexShopper.com) and patent pending LTO payment method. FlexShopper also provides LTO technology platforms to retailers and e-tailers to enter into transactions with consumers that want to obtain durable goods, but do not have sufficient cash or credit. FlexShopper also funds the LTO transactions by paying merchants for the goods and collecting from consumers under an LTO contract.

Total Direct reports 7. Include Workforce Senior Analysts and Coordinators. Responsible for overall operating efficiency of the workforce department with focus on an internal call center of 200+ agents and over 1000+virtual agents working from home.*Dual role includes working with retention department to increase the lifetime values of a customer to 13 months average. Retention efforts include developing Save Cxl Department, & Educational Department. 1. Reduced abandonment rates from 5% to 1% within 6 months. 2. Increased Occupancy from 49% to over 80% for virtual agents within 6 months. 3. Daily review of capacity and call center performance.

Total Direct Reports 7: 4 Sales supervisors, 1 Customer Service Team Lead, 1 Quality Assurance Supervisor, and 1 Trainer. • Achieved growth over overall agents by 100% in 1 year. From 50 agents to over 120 agents.• Reduced agent churn rate by 20% in 1 year. (50% to 30%)• Hired and trained sales consultants for the U.S. Medicare Competitive Bid contracts in all 9 available regions• Established corporate culture of excellence and spearheaded the revenue increase by 120% • Raised the average daily sales volume from 3 to 8 transactions• Achieved record level of revenues per sales consultant and the number of sales transactions per sales consultant.

Responsible for a group of 20 inside sales agents and 50 outsourced sales and service agents located internationally. Provided guidance to make sure all Key Performance Indicators and goals are met. Provided inbound and outbound call services for International Internet ISP and hosting company.

Total Direct Reports 5: 1 Quality Assurance, 2 Supervisors, 1 Trainer and 1 Admin. Assistant. Accomplishments:1. Within 30 days I reduced the inbound abandonment rate from 60% to 3%.2. Reduced hold times from 20 minutes to 1 minute and 10 seconds.3. Increased the service levels from 25% to 85% of all calls answered in 1 minute. 4. Worked with other departments to launch new Walker Diet Product Line. Responsibilities: Responsible for development, direction, coordination and overall management of the Call Center. Primarily focused on service levels, abandonment rates, email response service levels, hold times, weekly call reports, call center requirements, etc. Lead a team that includes: Customer Care Manager, Quality Assurance Manager, Team Leader, and Customer Care Agents.