• Medicare Plans: Guiding seniors through the complexities of Medicare, helping them select the right plan that fits their healthcare needs and budget, and ensuring they have access to the benefits they deserve.• Mortgage Payment Protection: Providing coverage options that safeguard clients' homes by ensuring mortgage payments are protected in the event of unexpected life circumstances.• Final Expense Benefits: Offering peace of mind by helping clients prepare for end-of-life expenses, ensuring their families are not burdened with financial stress during difficult times.• Tax-Free Retirement: Assisting clients in planning for a financially secure retirement with strategies that maximize their savings and minimize tax liabilities.• Small Business Benefits Programs: Enhancing small business’ ability to attract and retain top talent by offering employees individual insurance options, making the business more competitive in the job market.

• Developed tailored marketing strategies and campaigns, primarily for non-profit organizations, showcasing versatility in content creation and SEO to bolster online presence and achieve client objectives.• Utilized strong project management and communication skills to collaborate with clients and stakeholders, ensuring timely and successful project execution. • Adapted competencies to develop and refine onboarding strategies, optimizing customer introduction to services/products and enhancing overall satisfaction and retention rates.

• Narrated audiobooks• Recorded and edited audio• Mastered audio

• Formulated effective marketing strategies by collaborating with cross-functional teams to evaluate achievable client outcomes.• Led a team to successfully enhance brand perception, boost digital engagement by an average of 20% across clients, and increase organic traffic over time by developing and implementing strategic SEO and content marketing strategies.• Cultivated lasting relationships through strategic account management.• Identified client needs and delivered tailored solutions, ensuring customer satisfaction and loyalty.• Led the team to devise strategic SOPs and onboarding processes to rapidly integrate new clients and maximize their engagement and success with the services.

• Led a dedicated small team of marketing professionals, providing strategic direction, setting departmental goals and KPIs, and spearheading content and SEO strategies to drive organizational growth, doubling the goal.• Effectively increased targeted booth visitors fivefold at an annual event, engaging middle-of-funnel leads familiar with company culture via social media, in addition to maintaining traditional top-of-funnel visitor engagement, demonstrating a strategic shift towards nurturing more informed attendees.• Successfully exceeded the company's annual brand awareness target of a 10% increase in website traffic each year for three years, achieving an increase of 44% in the first year of my tenure, 70% in the second, 28% in the third, and 9% in my last year, for an overall increase of 245%. • Originally aimed at boosting brand awareness, the social media strategy unexpectedly evolved into a powerful lead generation tool, increasing job applications by 23% and driving a 300% surge in engagement with the primary target audience, exceeding goals.• Increased blog publication frequency by 500% in 2022 through the introduction of a structured monthly schedule. Additionally, developed a training program to diversify the responsibility for content production. This content campaign resulted in a significant increase in website traffic, which was one of the strategic goals to build brand awareness. • Effectively managed internal stakeholder expectations through strategic communication and collaboration, ensuring project goal and timeline alignment. Leveraged these skills to build strong relationships and facilitate smooth transitions and onboarding experiences for new team members.• Developed comprehensive SOPs to streamline marketing operations, enhancing team efficiency and consistency. Applied expertise in procedural development to design scalable onboarding frameworks, ensuring a seamless integration experience for new team members.

• Designed and implemented internal SOPs and crafted external knowledge base articles, significantly improving operational efficiency and customer self-service capabilities. Leveraged this expertise to develop comprehensive onboarding materials and protocols, facilitating rapid acclimation and enhanced support for new customers and team members.• Delivered exceptional customer service through phone, chat, and email, consistently receiving high customer satisfaction ratings. Ensured accurate documentation of customer interactions for quality assurance and future reference, enhancing service continuity.• Documented customer interactions in the ticketing system and conducted quality assurance checks to verify documentation accuracy across the team.

• Evaluated calls to ensure that representatives performed relevant job functions correctly.• Generated and analyzed reports to identify errors, implementing corrective actions that improved team accuracy and efficiency.

• Facilitated workshops to teach business owners and consumers how to use Apple technology, translating complex technical concepts into understandable language.• Fostered customer enthusiasm for technology, improving engagement and adoption rates.