Frankie Durant work email
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Frankie Durant personal email
Experienced and accomplished leader with a proven track record in talent acquisition, cultivating high-performing teams, and fostering robust relationships. Extensive expertise in customer service, coupled with a focus on team growth and development. US Air Force veteran known for a relentless pursuit of excellence and a dedication to continuous improvement.✨ Key Skills:Talent Acquisition & Recruitment StrategyTeam Leadership & MentorshipProcess Improvement & Metrics AnalysisCandidate Experience EnhancementStrong Networking & Relationship BuildingProblem Solving & Conflict ResolutionAdaptability & LearningSales & CommunicationStrategic Planning & ImplementationTraining & Coaching🏢 Experience Highlights:Successfully led and mentored teams, driving recruitment efforts aligned with company goals. Implemented innovative recruitment strategies, leveraging metrics and trends for process enhancement. Fostered positive relations with stakeholders, both internal and external, enhancing collaboration. Managed high call volumes, provided accurate insurance info & quotes, processed applications, and maintained customer records. Identified cross-selling opportunities, aided in claims filing, and resolved issues while ensuring exceptional customer service. Handled transactions, HR duties, and implemented strategic plans for store efficiency. Delivered positive, empathetic phone-based customer service for AT&T inquiries, billing, and product details. Trained team on call center etiquette, quality standards, and leadership skills.🤝 Notable Achievements:Streamlined onboarding processes, ensuring compliance and a seamless candidate experience. Utilized diverse sourcing methods and metrics to optimize recruitment strategies, boosting efficiency. Commitment to excellence extends across various sectors, including serving as a Licensed Insurance Agent where exceptional customer service and in-depth knowledge of insurance products drove client satisfaction and revenue growth. With a solid foundation in HR, customer service, and leadership cultivated through military training and roles in management, I consistently deliver results, excel in team development, and drive operational success.🎯 Passion & Drive:Committed to delivering top-tier talent solutions, combining creativity with technological savvy.Continuously seek ways to elevate team performance, leveraging persuasive communication and innovative approaches.
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Talent Acquisition / Recruiting SupervisorSitel Group Apr 2022 - May 2023Manage, lead, and oversee a team of recruiters and coordinators by ensuring that are meeting and/or exceeding department metrics, and ensure that they are following all labor laws and company policies and procedures.Research and review new recruitment trends to ensure department is up to date and can discover new ways to improve recruitment process.Utilized department metrics and analysis data such as time to fill, retention rate, turnover, cost per hire, candidate experience etc.Communicate with team on ways to improve sourcing, reviewing resumes, interviewing/screening process etc. - mentored/coached to aid in improving performance.Leadership Skills included: communicating, listening, motivating, understanding team, delegating based on strengths/weaknesses, being innovative, making difficult decisions.Built and maintained a positive relationship with directors, leaders, hiring managers both internally and externally. -
Sr. Talent Acquisitionist / RecruiterSitel Group Aug 2021 - Apr 2022Collaborated with HR and hiring manager to conduct onboarding tasks for new associates including pre-employment screenings, I-9s, background checks, references.Communicated with candidates to ensure that all required data, certificates and licenses have been gathered to support the application of individual, provide onboarding details, collect feedback, and ensure a positive candidate experience.Maintained accurate records of recruitment and candidate activities utilizing an ATS and other systems like SuccessFactors, Kenexa, HireRight etc.Communicated with leaders, hiring managers and recruiters to ensure status of onboarding for all new hires and to report any issues or concerns.Built strong relationships by collaborating with hiring managers and HR teams to understand their talent needs and develop comprehensive recruitment strategies aligned with the organization’s goals and objectives.Utilized various sourcing methods, including job boards, social media, professional networks, etc. to attract potential candidates.Reviewed resumes, conduct phone screens, and assess candidate qualifications and suitability for specific roles.Tracked and analyzed recruitment metrics to assess the effectiveness of recruitment strategies and make data-driven recommendations for process improvement; also generated regular reports on recruitment activities.
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Talent Acquisitionist / RecruiterSitel Group Sep 2020 - Aug 2021Sources, recruits and interviews prospective employees for available positions. Determines appropriate match of applicant skills to job responsibilities and supports administration of pre-employment testing and behavioral interviewing.Partners with site management to understand and anticipate recruiting needs and ensure appropriate applicant flow.Serves as company ambassador for recruiting efforts by participating in community events and building external business relationships.Supports retention - building activities to achieve and maintain related goals.Supports recruiting manager in administration of all recruiting and employment activities.
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Talent Acquisition / Recruiting SupervisorFoundever Apr 2022 - May 2023Manage, lead, and oversee a team of recruiters and coordinators by ensuring that are meeting and/or exceeding department metrics, and ensure that they are following all labor laws and company policies and procedures.Research and review new recruitment trends to ensure department is up to date and can discover new ways to improve recruitment process.Utilized department metrics and analysis data such as time to fill, retention rate, turnover, cost per hire, candidate experience etc.Communicate with team on ways to improve sourcing, reviewing resumes, interviewing/screening process etc. - mentored/coached to aid in improving performance.Leadership Skills included: communicating, listening, motivating, understanding team, delegating based on strengths/weaknesses, being innovative, making difficult decisions.Built and maintained a positive relationship with directors, leaders, hiring managers both internally and externally. -
Licensed Insurance AgentTeleperformance Apr 2019 - May 2020Handled a high volume of inbound and outbound calls in a professional and courteous manner as well as assess customer needs and provide accurate information about insurance policies and coverage options.Provided quotes for insurance products based on customer information and underwriting guidelines and explained policy terms, conditions, and exclusions to customers and addressed any questions or concerns they may have.Processed insurance policy applications, endorsements, and renewals accurately and efficiently as well as maintained accurate customer records and update policy information as required.Identified cross-selling and upselling opportunities to enhance customer satisfaction and increase revenue.Assisted customers in filing insurance claims and follow up on claim status as necessary and resolved customer complaints or escalate issues to the appropriate department.Stayed up to date with insurance industry trends, regulations, and product knowledge. -
Assistant Store ManagerO'Reilly Auto Parts Mar 2015 - Jun 2019Provided excellent customer service, assisted customers and ensured customers had positive experiences.Responsible for overall operation of store to include sales, profitability, appearance, organization, inventory, and more.Used multiple computer systems for purchases, refunds, customer information, and inventory verification.Conducted performance reviews and HR duties to include hiring, promoting, and training.Created plans and ideas to increase profit, propel the company’s image, and increased how efficient the store operated. -
AirmanUnited States Air Force Feb 2012 - Aug 2013
Frankie Durant Education Details
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General Studies
Frequently Asked Questions about Frankie Durant
What is Frankie Durant's role at the current company?
Frankie Durant's current role is Talent Acquisition & Recruiting Supervisor // Effectively manage a recruiting team, enhancing recruitment processes, and fostering positive relationships..
What is Frankie Durant's email address?
Frankie Durant's email address is fr****@****tel.com
What schools did Frankie Durant attend?
Frankie Durant attended Manning High School.
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