Frankie Sheldrake Email and Phone Number
Frankie Sheldrake work email
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Frankie Sheldrake personal email
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Results-driven Project and Event Manager and Customer Success professional with over six years of experience in B2B and B2C environments, specializing in event strategy, client relationship management, and project execution. I bring a unique blend of strategic planning and creative collaboration, focused on crafting engaging and impactful events that drive customer satisfaction, lead generation, and ROI. My strong and authentic communication skills enable me to make meaningful connections, and I am dedicated to fostering innovation and growth through proactive relationship management and tailored, results-driven solutions.With a proven track record of independently managing multiple large and complex projects simultaneously, I have successfully managed complex projects while coordinating diverse teams to ensure successful project delivery. Adaptable and resourceful, I thrive in fast-paced, tech-driven environments, aligning my work with strategic business goals to deliver measurable results. Committed to helping individuals and organizations reach their full potential, I am passionate about driving customer success and delivering exceptional experiences.
Brighton Wellness Festival
View- Website:
- brightonwellnessfestival.co.uk
- Employees:
- 2
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Festival OperationsBrighton Wellness FestivalUnited Kingdom
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Project ManagerAcro Commerce Oct 2023 - PresentKelowna, British Columbia, CanadaManaging high profile client builds from Discovery & Strategy through to build and implementation. Identifying growth opportunities, protecting the budget, timeline and scope of all development projects, and managing a team of highly skilled in-house and contracted developers and UX across the globe. A key focus on managing client expectations, ensuring satisfaction with project delivery, and addressing any project changes proactively to maintain trust and engagement, as well as any upsell opportunities. -
Production CoordinatorTv Commercials Aug 2022 - Oct 2023Vancouver, British Columbia, CanadaPlan, schedule, direct and execute production activities. -
Project Manager | Implementation And Communication LeadGibbons Whistler Jan 2022 - Jun 2022Whistler, British Columbia, CanadaLed the successful implementation of a new Payroll and HRM system (ADP), providing regular updates to the CFO and Finance Manager, spearheading change management and communication efforts, and developing tailored training materials for over 15 business units.• Transformed the Employee onboarding program and led a team to transform the employee life-cycle• Worked closely with the payroll team to revamp processes that eliminated onboarding and payroll issues -
People Operations & Process ManagerGibbons Whistler Mar 2020 - Jun 2022Whistler, British Columbia, CanadaActing GM of Festivals & Events when the pandemic hit British Columbia, I was asked to come back to work alongside the Owner, CIO and Director of Operations to support our team and strategize how to bring our 500+ employees back to work.• Reviewing processes around employee management and care, and identifying areas for improvement• Ownership of ENPS working with 30+ managers to coach them on how to better support their teams and how to analyze employee feedback• Focus on Results and Retention, Effectiveness and Development: Talent Mapping, quarterly reviews, and IDPs• Creating and implementing new processes to support our teams and leaders development, through Individual Development Plans (IDPs) and a company-wide one-on-one program
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General Manager & Producer | Festivals & EventsGibbons Whistler Oct 2018 - Mar 2020Whistler, CanadaWe produced three annual beer festivals within British Columbia and did contract events with companies like Red Bull, Tough Mudder and the World Ski and Snowboard Festival.• Festivals and events strategy planning, ensuring brand consistency and developing SOPs and process• Execution of new and existing festivals and contract services• Building and maintaining relationships with clients, suppliers, local police and municipal staff• Event operations – oversee full site set-up and tear down• Managing and scheduling all festival staff and team leads• Responsible for driving F&E NPS and ENPS and post event reporting on ROI• Support and help build the new Weddings and Special Events division• Event Applications, licensing, and liaison with municipal, provincial, community and sponsoring partners
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Operations/Vip Venue Manager (Freelance)Camp Kerala Group Ltd Jun 2009 - Jun 2018Glastonbury Festival• Trained and managed new teams annually at Glastonbury Festival to deliver 5-star experiences at Camp Kerala.• Built the restaurant from the ground up within two weeks to meet VIP standards.• Ensured seamless operations and customer satisfaction throughout the festival. -
Global Account Manager, B2B SaasVoyage Control Apr 2015 - Oct 2016London, England, United Kingdom• Led product development and implementation efforts, driving customer loyalty and referrals.• Collaborated with the product team to create marketing collateral for internal/external events.• Represented the company within industry working groups, enhancing brand visibility and partnerships. -
Operations ManagerHemsted Forest Golf Club Mar 2012 - Mar 2014KentDuring my two years running the operations of the Golf Club, I helped the business to break even for the first time in 20 years. I changed the menu, put on monthly events for members and managed labour and P&L effectively to keep costs down.
Frankie Sheldrake Skills
Frankie Sheldrake Education Details
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Chamber Of Commerce SquamishOrganizational Leadership -
Mental Health Commission Of CanadaMental Health First Aid
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Event Management With Marketing And Communications -
Southampton Solent UniversitySport And Recreation Management
Frequently Asked Questions about Frankie Sheldrake
What company does Frankie Sheldrake work for?
Frankie Sheldrake works for Brighton Wellness Festival
What is Frankie Sheldrake's role at the current company?
Frankie Sheldrake's current role is Festival Operations.
What is Frankie Sheldrake's email address?
Frankie Sheldrake's email address is fr****@****rol.com
What schools did Frankie Sheldrake attend?
Frankie Sheldrake attended Chamber Of Commerce Squamish, Mental Health Commission Of Canada, Ashdown Academy, Southampton Solent University.
What skills is Frankie Sheldrake known for?
Frankie Sheldrake has skills like Leadership, Events Organisation, Social Media, Technology, Public Speaking, Dyslexic Thinking, Deadline Oriented, Sports, Account Management, Sales, Event Planning, Cooking.
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