• Managed the Ecommerce Operations in US, including procurement, operations, systems and customer experience.• 300%+ YoY sales increase from 2022 to 2023

• Set up Ecommerce Team and manage Ecommerce business• Set up repair centers with 48 hour turnaround time and $1MM+ annual cost saving • Executed demand plan re-engineering project and improved inventory turnover rate by 100%+• Led duty drawback project with the refund application amount $7M+• Outsourced call center services to Asia BPO with 30%+ productivity improvement

• Coached and counselled a diverse staff comprised of 80+ full time employees and 6 direct reports in 3 countries• Started from scratch and managed refurbished / EOLed items sales on Amazon with $15MM+ annual sales revenue• Improved operation efficiency by creating and implementing warehouse management system (Forward Logistics & Reverse Logistics) and Customer Relationship Management (CRM) system with 40%+ efficiency improvement • Executed Network Optimization by adding 3 3rd party warehouses in SoCal, Texas and New Jersey with $2MM+ annual cost saving• Reduced annual logistics transportation cost by $500k+ by adding 3 carriers with rate shopping• Outsourced call center to Philippines with $300k+ annual cost saving and 20%+ productivity improvement

• Planned, established and executed regional operations and delivery standards for on-time delivery, cost reduction, quality, safety, employee relations and other performance measures• Managed the functions of the whole supply chain including inventory planning, forward logistics, reverse logistics, transportation, 3PL management, inventory management and carrier management

• Led the identification and execution of new business initiatives, to include Ship by Newegg (SBN), Newegg fleet (2015)• Managed Newegg International Request for Proposal (RFP) project for both forward and reverse logistics in UK and Australia

• Managed multiple projects assigned by the Chairman and other board members• Managed all administrative, operational and secretarial related tasks for chairman and the board

• Negotiated new contracts with UPS/FedEx/USPS/DHL/Purolator/OnTrac with $5MM+ annual cost saving• Introduced and implemented DHL Parcel Plus Expedited / FedEx Smart Post service with $360k annual cost saving• Project manager to combine customer sales orders, annual cost saving: $780k• Project manager to optimize customer advanced refund / replacement process, annual cost saving: $200k

• Managed a team of 60 full time employees with 4 direct reports and two warehouses• Reduced inventory turnaround time from 15 to 4.5 business days and customer return process time from 4 to 1 business day• Improved inventory accuracy rate from 95% to 99.95%

• Led China Logistics Re-engineering Project with 20% productivity improvement (2009) • Managed Return Center Re-engineering project with 40% efficiency improvement (2008)• Led Tennessee warehouse turn around project with 30% productivity improvement (2008)• Led New Jersey warehouse start up project with 40% productivity improvement (2007)

• Initiated Newegg’s Search Engine Optimization (SEO) Research (2007) • Project manager of on-campus recruiting in top 10 Chinese Universities (2006)