Frankie Brown Email & Phone Number

St Petersburg, Florida, United States

Currently work as a system administrator managing corporate systems such as Exchange, Office 365, Intune, Mosyle, Sharepoint/OneDrive, Jira, Azure AD/on prem hybrid AD, MFA, and Duo.

St Petersburg, Florida, United States

San Francisco, California

San Francisco Bay Area

Employed as the sole IT System Administrator and Service Desk Support for the US branch of a German-based SEO company. I currently autonomously support 40 users on site in San Mateo, 10 users in our NYC office, and 10 remote users based in other US cities. I provide complete IT Administration for these offices, including On/Offboarding procedures, Exchange/Active Directory/Office 365 Administration, Complete Network Support (Firewall, VPN, Wifi, Internet), Hardware Management (Procurement, Setup, Support, Inventory), and Software License Management. In addition, I also provide complete Service Desk support for all users in the US market, locally and remotely (~80 tickets per month). As the first US-based IT Administrator for the company, I completed the initial inventory of all US machines, installed an inventory/patch management system, and setup initial processes for overall management, in-line with the existing operations structure in Berlin. I also managed the complete coordination of a new Office relocation by procuring an Internet and Network provider, installing conference room hardware, and configuring Firewall, ethernet, and Wireless systems.

Charleston, South Carolina Area

Employed as the head IT support individual for the South Carolina Translational Research division of the Psychiatry Department. Responsible for the all-around setup, support and maintenance of around 100 users in this department, including a mixed-environment of Windows, Mac, and various mobile operating systems. Have managed multiple projects from inception to completion, including restructuring departmental data management servers, developing A/V solutions for all conferencing locations, lab software and server deployment, developing a centralized Mac management system, and implementing corporate security policies such as MDM and 2Facrtor Authentication. Other responsibilities include end user security implementation, Exchange email support, Xerox installation and support, Active Directory group policy management, Citrix application support, mobile device setup, and remote VPN access.

Worked in a corporate IT department as part of a team that supports 400 local users and 2200 remote users in 40 markets, with a user base of 75% Windows and 25% Mac users in an Active Directory Environment. Some of my responsibilities included: Exchange support, Active Directory user maintenance, VPN setup and support, new computer configurations, Software installation and troubleshooting, hardware repair, and printer support. Worked in an environment that required providing solutions for problems in a wide spectrum of hardware and software configurations, without an outside support network. Project Management in this position included developing a central, company-wide managing solution for all Macs on the network. This included developing a centralized software update server, device inventory and security management, and a server based network home folder for each user to provide data security.

Provided Desktop support for University and Medical clients, including warranty repairs, troubleshooting, new machine setups, and Data security. Singular support professional for all Macs and non-managed Windows machines on campus. Developed a central system for Mac device management, local security, server backups, and Software Updates. Also Developed a standard image for these machines which included all necessary software and security updates.

Acmt, Apple Support, 95

Apple Certified Mac Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop.

Computer Science