Frankie Cohen Email & Phone Number

Mundelein, Il, Us

Chicago, Illinois, United States

• Facilitate the admission of each new resident to the facility through the coordination of all interested parties and the completion of all necessary and appropriate forms.• Responsible for hiring, training, scheduling department staff hours, completing staff employment evaluations, and making recommendations to the Administrator concerning wage and salary adjustments, staff transfers, and terminations.• Supervise and direct the work of department personnel.• Brought facility to 100% admissions capacity within the first month of employment.

• Recruited all staff domestic and international, working with agencies to ensure all international staff come legally with a J-1 Visa, ran all background checks on all domestic staff members. • Followed up with all current clients for feedback, reenrollment and made sure all finances are paid/updated. • Directed market strategies throughout the year for new potential clients.• Promoted to current and new clients with various social media tools like Instagram, Facebook and Constant Contact. • Ran training for all other directors and staff members, providing staff with the best tools to handle campers, trained specific staff members with our software database.• Ensured the safety and wellbeing of over 200 people.

• Organized, implemented, and directed the planning of social, recreational, and curricular programs for summer camp activities.• Supervised counselors and counselors in training, providing guidance regarding best practices, behavioral issues, and logistics of daily program.• Oversee staff members throughout the summer to ensure activities and programs are being taught and held properly, with campers learning from and enjoying their activities.• Assigned 50+ staff members to daily program based on assessment of their skills, capabilities, and how they handled training.• Set daily scheduled activities for 165+ campers.• Hold and lead large staff and individual meetings.• Ensure welfare and safety of campers.• Conduct evaluation of staff members throughout the summer.

• Ensured customers were satisfied with every part of the registration or program experience, from initial greeting through registration completion.• Memorized the park district’s seasonal programming catalogue to answer all questions and provide an accurate programming enrollment.• Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of program enrollment numbers and status. • Opened and closed the facility, make sure all the transactions were done correctly from the day, safely lock up the facility.