Frankie Conlon Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Owning Product Roadmap creation, communication, and alignment across 3 product lines- Leading product team of 4 other team members - Redefining PDLC and leading implementation of new initiatives to create more effective and efficient Product Team- Conducting problem framing workshops with stakeholders to define problems- Working daily with delivery team to scope, groom and deliver solutions

Vancouver, British Columbia, Canada

Moola allows you to buy digital gift cards to your favorite places, and store them electronically in the mobile app or send them to friends.- Developing & prioritising long term product roadmap in collaboration with stakeholders- Liaising with Executives and other stakeholders in Marketing, Support, Operations to understand complex business problems- Breaking down complex problems into actionable use cases- Prioritising use cases in collaboration with stakeholders- Translating features into User Stories, Epics, wireframes, and a variety of forms of documentation- Running various Scrum ceremonies as a pseudo Scrum Master- Working with the design and development teams to deliver features- Using SQL, Excel and Google Sheets to perform analysis uncovering actionable product insights

Vancouver, British Columbia, Canada

Dublin, Leinster, Ireland

Requirements Gathering- Led research into sister product to define requirements for large integration project (project duration ~1 year)- Conducted in-depth interviews with Sales, Installation, Provisioning, Support, Product Management departments in the US and New Zealand- Requirements were discovered and documented for business processes and software solution- Created and maintained project artefacts including user journeys, service blueprints, system designs, project posters, solution outlines, as-is / will-be documents - Presented detailed requirements to internal and international development teams via Functional- Requirement Documents and User Stories / EpicsProduct Development- Collaborated on business case development to inform product roadmap- Built and managed product backlogs (Jira)- Practiced Agile / Lean Kanban approach to software delivery - Collaborated with UX, Engineering and other stakeholders to design and develop solutions via workshops such as Problem Framing and Story Mapping sessions- Liaised with Sales, Marketing, Product Success, Customer Support teams to ensure they have the information available to support the success of the product - Developed and executed UAT processInsights / Analytics- Led product metrics initiatives in collaboration with stakeholders to identify and prioritise requirements for user behaviour metrics - Managed the capture and analysis of customer feedback via various sources (in-product feedback, customer interviews, customer support cases, UI analytics tools, etc.) - Gathered and presented product metrics using tools such as Google Sheets, Microsoft Excel, Kibana, Pendo (analytics tool), SQL, Tableau- Insights were developed and dashboards and reports were created and maintained to provide overview to executives and management

RooMigo - Live With FriendsRooMigo is an online platform that allows young people in house share situations to match with potential housemates based on interests, lifestyles and compatibility. They can connect and chat, securely and freely, over the platform with real people who are renting a spare room, looking for a place to live, or looking to team up to find a place. RooMigo makes it easy for people to find housemates they’ll call friends.Product development - Acted as liaison between CEO and external development company- Managed the agile development (Gitlab kanban board) of the product from conceptualisation- Created detailed specification documentation for development team- Assessed and amended wireframes - Gathered continuous feedback from users (1:1, focus groups, online chat) to prioritise ongoing development- Assisted in creating product strategy and product roadmap- Monitored development progress and prioritised tasks based on urgency and resourcesAnalytics / Insights- Developed user behaviour insights to inform and prioritise development decisions (via PostgreSQL, Google Analytics, Google Tag Manager and Hotjar)- Created on-going and adhoc reports Marketing Management- Set and monitored objectives for a team of 7 interns (5 in-house, 2 remote)- Launched blog and oversaw continuous content creation- Developed and executed social media strategy (Facebook, Instagram)Sales / User Engagement- Onboarded users via direct engagement on online and offline channels- Liaised with users to build relationships, get feedback and provide support Event Management - Planned, organised and represented RooMigo at Community Networking EventsInvolves advertising the event and inviting guests directly to ultimately get feedback on RooMigo and enable people to network, find housemates and meet new people in Dublin

Dublin City Centre

UrbanVolt is disrupting and transforming the energy services industry via Light as a Service and Solar as a Service (SOLaaS). Business Intelligence- Created structured sales/marketing reporting function- Developed insights used as the basis for strategic decisions- Created reporting on various topics - ROI on marketing expenditure, lead acquisition costs, close rates, sales forecasting, client segmentation etc. - Presented reports & created live dashboards for Executive & Management teamsSales- Developed and managed lead prospecting and generation strategies- Appointment setting via cold calls and qualifying inbound sales leads- Liaising with clients re project requirements to develop sales proposals

The role of the TTO is to assist in the development of enterprise on behalf of the University. The office works with NUI Galway researchers as well as industry, bridging the gap between the two in order to translate academic research into commercial activity. The office also manages the NUI Galway Business Innovation Centre, home to 32 companies receiving business development supports, advice and mentoring.

Master’S Degree, Marketing Practice, 2.1

Awarded Ireland's Business Postgraduate Course of the Year 2014.

Bachelor Of Commerce (B.Com.), Marketing, 2.1

Undergraduate degree with final year specialisation in Marketing

440 Points