Frankie Day Email & Phone Number

Charlotte, North Carolina, United States

• Fundamental in the creation of a Change Advisory Board, establishment of change controls and documentation, and optimization of change process.
• Acted as key contact for issue resolution and customer service, reducing issues and complaints with a 100% satisfaction rate.
• Established and administered Mosyle MDM software for systems administration, VMWare for Mac virtual machines, and identity and access management through Okta.
• Managed user account lifecycles by creating, modifying, and terminating accounts across multiple platforms, including Okta and Google Administrator.
• Implemented single sign-on (SSO) solutions and multi-factor authentication (MFA) methods to enhance user authentication security while optimizing user experience across various applications and systems.

Charlotte, North Carolina

- Performs maintenance, troubleshooting, research, and fact finding to respond to hardware, software, network and enterprise applications issues/requests.- Learns and performs preventative maintenance troubleshooting and repair of general patient and non-patient care equipment.- Replace and upgrade Windows 7 computers to Windows 10 including; computer back.

Charlotte, North Carolina Area

The IT-Ready program gives people the knowledge and skills they need for a successful IT career, then connects them to an on-the-job opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers look for in a worker.

Huntersville, NC

Washington D.C. Metro Area

• Evaluated visa applications, ensuring applicants met the necessary criteria and qualifications, and adhered to federal laws and regulations.
• Conducted thorough security background checks on visa applicants to identify potential risks or threats to national security.
• Provided support and assistance to American citizens abroad by conducting onsite visits, addressing their needs, and ensuring their well-being.
• Maintained a deep understanding of the Foreign Affairs Manual (FAM) and consistently applied FAL guidelines in visa adjudications.

Changsha, Hunan, China

Professor of English Literature, and Western Culture. Organizing cultural events and media projects.

Aws Re/Start

Completed a 500-hour hands-on AWS training focusing on Linux Server & Bash Script, Windows Server, Powershell, Amazon Web Services, Cloud.

Associate'S Degree, Computer Science

Bachelor'S Degree, Mass Communication/Media Studies

Chinese Mandarin

Activities and Societies: Developed proficiency in the Mandarin Chinese language. Mandarin Language Training for proficiency and fluency.