Frankie Escobar Email & Phone Number

Cambridge, Massachusetts, United States

● Orchestrates and directs the operations of the Global Security Operations Center, overseeing a team of skilled professionals to ensure the effective monitoring and response to security incidents worldwide.● Implements and maintaining security systems such as Lenel, Genetec, Everbridge, and VCC across multiple locations.● Establishes and maintains strong relationships with stakeholders, fostering a proactive approach to security incident response resolution.● Communicates with global security team to share threat intelligence and insights, enhancing the overall security posture of the organization.● Holds a current Security Clearance for position.

Cambridge, Massachusetts

- Engaged in a large volume of inbound/outbound calls and emails with automotive dealerships across the country to discover leads and educate them on company products. - Qualified each prospective lead by helping them identify problem areas in their dealerships and recommending company services that fit their budgetary needs. - Communicated with Sales Managers and Account Executives to distribute qualified leads, develop call strategies, and identify sales quotas . - Registered, tracked and maintained detailed records about current and potential clients using CRM software (Salesforce).

Cambridge, Massachusetts

- Communicated with building tenants, employees, and visitors to provide necessary assistance and navigation of the premises. - Documented and regularly informed upper management and fellow team members of any property damage, theft, presence of unauthorized persons or unusual occurrences. - Circulated among patrons to uphold order in the premises and maintain a safe and engaging environment.

Everett, Massachusetts

- Assisted customers with all inquiries and complaints to ensure optimal client satisfaction. - Served as an informational resource for store offerings and products to establish positive customer relationships and service. - Collaborated with fellow team members to replenish store-wide stock in a timely manner.

Boston, Massachusetts

- Drove, parked, and retrieved guest vehicles to ensure a smooth and welcoming experience upon their arrival and departure.- Returned vehicles from the parking lot promptly and safely and provided excellent customer service to each guest.