BombBomb has a 98% Customer Satisfaction rating with over 45,000 customers in 42 countries and 126 million video minutes per year. My role is to empower our customers by integrating BombBomb with their vital business tools and bring them closer to their clients and users.

What Skills I Grew: KPI’s, tech stack deployment, spot on churn forecasting, customercommunication mapping, leadership beyond scope, hiring better, Customer Lifetime Value

What Skills I Grew: proper contract management, team development, stellar customer onboarding,insightful sales to service handoff, headcount and budget, NPS, CSAT and CES survey deployment

What Skills I Grew: renewal management, SOW management, reducing days in implementation,reducing first-year cancellations, full-cycle product feedback loops, data driven customer value

What Skills I Grew: customer value by persona, PMP structured implementation principles,creatively removing blockers to success, customer concierge

What Skills I Grew: the world of possibilities through API tools and partners, storytelling, productSME mentality, executive business reviews, conflict resolution, brand obsession

What Skills I Grew: understanding what drives customers to buy, budget, marketing, customer loyalty, referrals

What Skills I Grew: being a professional and compassionate leader, customer discovery for growth,gaining alignment for internal resources, continuous learning