Wai Frankie Ha Email & Phone Number

Calgary, Alberta, Canada

In collaboration with the IT Lead, I successfully designed and planned a strategic roadmap for cloud migration, intending to phase out local Active Directory, Exchange services, and printer server infrastructure. I integrated Intune for comprehensive PC management, incorporating Autopilot for streamlined and automated PC setup as part of this initiative. Testing was conducted to validate and prove the feasibility of the proposed plans. Additionally, I successfully proposed and implemented… Show more In collaboration with the IT Lead, I successfully designed and planned a strategic roadmap for cloud migration, intending to phase out local Active Directory, Exchange services, and printer server infrastructure. I integrated Intune for comprehensive PC management, incorporating Autopilot for streamlined and automated PC setup as part of this initiative. Testing was conducted to validate and prove the feasibility of the proposed plans. Additionally, I successfully proposed and implemented Darktrace as a security measure, significantly enhancing the overall security and reliability of the company's IT infrastructure.• ProjectSuccessfully migrated 152 mailboxes from an on-premises Exchange server to Office 365 within two weeks, coordinating user schedules, utilizing endpoint connectors efficiently, upgrading Office applications, and drafting comprehensive migration guidelines for future seamless transitions. And decommission the on-premises Exchange server after the migration is completed. Show less

Hong Kong

Manage the team responsible for the day to day delivery of IT infrastructure services of Stores and Offices in APACDevelop and implement agreed infrastructure solutions across the region for APAC to cope with business and operational needsManage and ensure optimal operations of all network infrastructureLiaise with vendors on infrastructure projects and operations support in Store and OfficesKeeps management well informed of activities and recommends corrective… Show more Manage the team responsible for the day to day delivery of IT infrastructure services of Stores and Offices in APACDevelop and implement agreed infrastructure solutions across the region for APAC to cope with business and operational needsManage and ensure optimal operations of all network infrastructureLiaise with vendors on infrastructure projects and operations support in Store and OfficesKeeps management well informed of activities and recommends corrective actionsPlan and implement upgrades needed to maintain service levels.Manage and track software license usage for 2000 users and devices in Hong Kong, China, Taiwan, and Japan, covering Microsoft, Adobe, and AirWatch.Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodologyWorks with CIO to establish standards and best practices for managing internal infrastructure, including network (Stores and Offices), access rights, desktops, POS, servers, internal applications.Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as an escalation point for incidents not being resolved in a timely mannerIdentifies opportunities to simplify IT Service Desk operations through continuous improvement initiatives.Create, monitor, and control the project objectives, scopes, budget, risk and mitigation, schedules, milestones, and deliverables.Ensure projects are executed based on the scope, timeline, and budget to meet the business objectives and needs while ensuring work quality standard are met.Experience on Microsoft Office 365, Active Directory, VMware vSphere, and Airwatch administration Show less

Hong Kong

> Create, monitor, and control the project objectives, scopes, budget, risk and mitigation, schedules, milestones, and deliverables.> Ensure projects are executed based on the scope, timeline and budget to meet the business objectives and needs while ensuring work quality standard are met.> Perform risk and issue identification with mitigation controls to manage them.> Facilitate meeting, discussion and reporting of projects status to stakeholders timely.>… Show more > Create, monitor, and control the project objectives, scopes, budget, risk and mitigation, schedules, milestones, and deliverables.> Ensure projects are executed based on the scope, timeline and budget to meet the business objectives and needs while ensuring work quality standard are met.> Perform risk and issue identification with mitigation controls to manage them.> Facilitate meeting, discussion and reporting of projects status to stakeholders timely.> Orchestrate project handover to Operations team with the required training and documentation> Understand and redefine the operations flow of Helpdesk service to user if needed.> Manage a support team to provide professional service for all office staff and stores in APAC.> Liaise and coordinate with vendors on provision of solutions and services meeting user needsProject Achieved:1) Network vendor change for 250 stores in 1.5 monthWork as the role of Project Manager. Perform vendor comparison and prepare project proposal with planning, benefit, budget estimation, migration schedule for management to make decision. Co-ordinated with different departments for the migration arrangements and preparations. And then keep check with the project status to make sure the it is on schedule.2) O2O Project (2 Months)Perform site check, and perform project proposal with planning, budget estimation, estimated project schedule for management to make decision.Co-ordinated with different departments for the migration arrangements and preparations. Prepare the installation procedure and pass to vendor for deployment. And then keep check with the project status to make sure the it is on schedule. Show less

Hong Kong

• Supervise a team of IT Specialists to support daily operation & improve our infrastructure to cope with business needed• Manage service providers to provide quality support to the company• Liaise with service providers• Prepare and manage a project to migrate around 30 offices network in Hong Kong and China to a new network service provider in 3 months.

• Recommend and deliver IT solutions to improve operation effectiveness and comply with the organizational standard• Supervise Web Service Team to develop and implement a web portal to support the Enterprise growth• Liaise and coordinate with vendors on provision of solutions and services meeting user needs• Provide infrastructure support, manage security control and monitor performance on Core Infrastructure Services• Incident and problem management• Provide 2 tier IT… Show more • Recommend and deliver IT solutions to improve operation effectiveness and comply with the organizational standard• Supervise Web Service Team to develop and implement a web portal to support the Enterprise growth• Liaise and coordinate with vendors on provision of solutions and services meeting user needs• Provide infrastructure support, manage security control and monitor performance on Core Infrastructure Services• Incident and problem management• Provide 2 tier IT supports service to offices and branches align with ITIL standard• Coordinate & Manage Global Project from "Initial"​ Stages until "Go Live" Show less

• To Provide 2nd Tier Support on Network Infrastructure Services• To Provide the administration & perform regularly review on Data Security Control under Active Directory, MS Exchange & File Server Access Right.• To Prepare Documentation of User Guideline & IT Operation Procedure for appropriate parties • To execute new corporate project starting from “Collect User Requirement”, then keep track on “Define Project Scope”, “Prepare Project Plan with schedule”, “Resource Allocation &… Show more • To Provide 2nd Tier Support on Network Infrastructure Services• To Provide the administration & perform regularly review on Data Security Control under Active Directory, MS Exchange & File Server Access Right.• To Prepare Documentation of User Guideline & IT Operation Procedure for appropriate parties • To execute new corporate project starting from “Collect User Requirement”, then keep track on “Define Project Scope”, “Prepare Project Plan with schedule”, “Resource Allocation & Member Assignment” and “Line up User Acceptance Test” until at the end of project.• Project Planning and Preparation: Proposal Preparation, Vendor Comparison & Selection in term of budget and functional.• Document preparation of User Guide, SOP and SDI for end user and IT members• Windows and Office Upgrade to Windows 7 and office 2013 for whole City Super Group – Prepare Project Proposal, Project Planning, Budget estimation, and migration schedule preparation, User Training, and work with other IT teams on Application compatibility test with New Platform in designated time frame.• File Server Revamp – Prepare Project Planning, budget estimation on licensing. Communication with end user on File transfer arrangement. And keep track project on schedule.• Data Center Relocation Project – Vendor sourcing for new data center, project planning (relocate 100+ physical server and network device from old data center to new data center within 12 hours). Define schedule and keep track on progress and cost.• Collaboration Portal Project – Sourcing, evaluate a product that is fulfill our needs and budget requirement. Then prepare project plan and work with vendor for the product deployment.• Email System Migration Project (Lotus Notes 7.0 to Exchange 2010) – Project planning, schedule and progress tracking. Planning for Email Client upgrade in client side.•Plan and set up all IT related equipment for the first flagship store in Shanghai. Show less

Hong Kong Sar

- Provided desktop and systems technical support for approximately 500 staff in Hong Kong and China.- Maintained the access layer of network connections for user workstations.- Monitored and tracked system faults, reporting and coordinating with contractors for maintenance services.- Norton Endpoint Protection 11 project migration, developing installation, configuration, and administration guidelines for efficient migration.- Ensured virus definition file distribution via… Show more - Provided desktop and systems technical support for approximately 500 staff in Hong Kong and China.- Maintained the access layer of network connections for user workstations.- Monitored and tracked system faults, reporting and coordinating with contractors for maintenance services.- Norton Endpoint Protection 11 project migration, developing installation, configuration, and administration guidelines for efficient migration.- Ensured virus definition file distribution via Symantec Anti-Virus Console.- Administered Ipswitch IMail Server and Microsoft Active Directory.- Defined a work process for workstation inventory stock control, ensuring inventory accuracy.- Maintained proper documentation of hardware, software, and work procedures.- Managed service vendors for effective and high availability of Blackberry Maintenance and Support.- Evaluated system vulnerability to ensure robust system availability.- Administered MS Windows, Linux, and Proxy Servers.- Designed training packages for staff to enhance their system knowledge.- Monitored logs from the BlueCoat system to ensure safe internet access for staff. Show less

Hong Kong Sar

Outsourcing to Airport Authority Hong Kong (2002 to 2008)- Led a team providing comprehensive computer support for technical issues.- Offered 24/7 telephone support for VIP users, including senior managers, directors, and the CEO.- Monitored helpdesk queues to address issues promptly.- Deployed software across the OA network using CA Unicenter Software Delivery.- Managed software lists for all PCs in the OA network with CA Unicenter Asset Management.- Control of… Show more Outsourcing to Airport Authority Hong Kong (2002 to 2008)- Led a team providing comprehensive computer support for technical issues.- Offered 24/7 telephone support for VIP users, including senior managers, directors, and the CEO.- Monitored helpdesk queues to address issues promptly.- Deployed software across the OA network using CA Unicenter Software Delivery.- Managed software lists for all PCs in the OA network with CA Unicenter Asset Management.- Control of workstation inventory stock.- Tracked fault reports to build a knowledge base for ongoing improvement.- Administered Microsoft Active Directory.- Distributed virus definition files through the Symantec Anti-Virus Console.- Provided technical support for wireless networks.- Conducted functional tests on various handheld devices.Others (2001 - 2002)Set up SAMS server and network for schools in Hong Kong to upload the exam results of their student to the Education department of Hong Kong. Show less

Diploma Of Education, Information Technology

Msc In It Management, Msc In It Management

Bsc, Computer Science