Frankie Marrow Pcc, Cpc, Eli-Mp
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Frankie Marrow Pcc, Cpc, Eli-Mp Email & Phone Number

JLR Facilitator and Coach at CCS
Location: Los Angeles, California, United States 10 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
CCS
Role
JLR Facilitator and Coach
Location
Los Angeles, California, United States
Company size
1498 employees

Who is Frankie Marrow Pcc, Cpc, Eli-Mp? Overview

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Quick answer

Frankie Marrow Pcc, Cpc, Eli-Mp is listed as JLR Facilitator and Coach at CCS, a with 1498 employees, based in Los Angeles, California, United States. AeroLeads shows a matched LinkedIn profile for Frankie Marrow Pcc, Cpc, Eli-Mp.

Frankie Marrow Pcc, Cpc, Eli-Mp previously worked as Professional Leadership Coach/Customer Experience Facilitator and Coach at Frankie Marrow, Llc and Certified Professional Coach/Leadership at Frankie Marrow, Llc. Frankie Marrow Pcc, Cpc, Eli-Mp holds Acc, Cpc(Certified Professional Coach - Ipec); Eli-Mp (Energy Leadership Index, Master Practitioner) from Institute Of Professional Excellence In Coaching (Ipec).

Company email context

Email format at CCS

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CCS

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Profile bio

About Frankie Marrow Pcc, Cpc, Eli-Mp

Frankie Marrow Pcc, Cpc, Eli-Mp is a JLR Facilitator and Coach at CCS. Colleagues describe them as "We’ve had the pleasure of working with Frankie on process improvement for an already-performing location. Most coaches/consultants would show up, mail it in, and call it a day. Frankie worked continuously over months of visits to ensure we worked to get better in our processes, communication, and inter-personal relations. She was able to provide direct insight and help us implement some best practices we hadn’t been able to launch, all while achieving buy-in from the entire team. She treats every employee as the most important person at that time, with the same respect and professionalism. Most all of us have also been able to take some of the skills Frankie has shown us, and adapted them into our personal lives as well. Working with Frankie has changed our business, and is allowing our Managers to grow, our team to flourish, and our customers to experience what world-class customer service really is. Straight up. 25 years in this business, and I’ve never met someone who has made such a positive impact on our business. She’s a World class consultant, and more importantly, a world class person. " and "Frankie is very knowageable and profecient in whatever endeavor that she pursues. She is a consumate professional and at the same time is easily able to disarm people with her considerable charm."

Current workplace

Frankie Marrow Pcc, Cpc, Eli-Mp's current company

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CCS
Ccs
JLR Facilitator and Coach
Los Angeles, CA, US
Website
mazdausa.com
Employees
1498
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10 roles · 31 years

Frankie Marrow Pcc, Cpc, Eli-Mp work experience

A career timeline built from the work history available for this profile.

Jlr Facilitator And Coach

Ccs

Los Angeles, Ca, Us

Professional Leadership Coach/Customer Experience Facilitator And Coach

Current
Frankie Marrow, Llc

Embark Beyond - Facilitate High-End Customer Travel Experience WorkshopsJD Power & Associates - Customer Experience/Leadership CoachFord Motor Corporation: Ford Guest Experience (FGE) and Customer Experience Movement (CEM) Performance CoachMazda Motor Corporation - Product, Sales, Service, Management, Process and Customer Experience Trainer and CoachAmerican Honda Motors (Honda, Acura) - Product, Sales, Service & Parts, Management and Customer Experience FacilitatorPACCAR, International - Parts & Accessories Dept Sales Process and Customer Experience FacilitatorOther clients include: Hyundai Motors, BMW, Toyota Motor Corporation (Toyota/Lexus), Volvo, General Motors (Chevrolet/Cadillac), Mercedes-Benz

1996 - Present ~30 yrs 6 mos

Certified Professional Coach/Leadership

Current
Frankie Marrow, Llc

CPC - Certified Professional Coach/Leadership SpecialtyPCC - Professional Certified Coach - International Coaching FederationCSBC - Certified Systems Business Coach for Small Business

Jul 2019 - Present

Mazda Brand Academy Performance Coach

Current
Mazda North American Operations

Hired by MNAO to conduct mostly on-location coaching for Fixed, Variable Ops and Leadership Coaching and training for Mazda Dealerships Nationwide. Ultimate goal is to elevate the customer experience by utilizing training on Sales, Service and Parts process included with a focus on Leadership and Business Operations, Processes, Communication and Mindset. KPI’s utilized as indicators of progress or needed adjustments to agreed-upon Action Plans during each in-person visit, as well as virtual meetings and leadership webinars.

Mar 2023 - Present

Coach/Consultant

Current
J.D. Power

Hired in the same capacity as MNAO for customer experience-based focus on process, communication and leadership. Worked with both leadership and frontline team members for Kia and Hyundai dealerships.

Feb 2023 - Present

Real Estate Investor/Manager

Current
Frankie Properties, Llc

United States

Currently work in investment real estate investment property renovation, investment and management.AirBnB 14-time consecutive Superhost.

Mar 2009 - Present

Ford Guest Experience Coach

Ford Motor Company

Hired to partner with top-performing US Ford Dealers in implementing Guest-centric behaviors, processes and language with the goal of elevating the guest experience and store culture at all levels. Strong focus on the following:1) leadership coaching, 2) Fixed Ops processes & guest loyalty, and 3) Diversity, Equity and Inclusion in all dealership departments.

Jan 2022 - Dec 2022

Professional Singer

Freelance

Singer, Songwriter, recording artist, producer and performer. Three Billboard chart placements - 2 Top 10, three UK Music Choice chart placements - 1 Top 10.

Jan 2003 - Sep 2017

Personal Fitness Trainer

Bally Total Fitness, Uptown Gym & Fitness, In-Home

Dallas-Fort Worth Metroplex

Sep 1993 - Sep 2002

Training & Aquatics Director

American Red Cross

Shreveport, Louisiana, United States

Jul 1992 - Sep 1993
Team & coworkers

Colleagues at CCS

Other employees you can reach at mazdausa.com. View company contacts for 1498 employees →

MB Michael Benitez Michael Benitez Colleague at CcsIrvine, California, United States View → KM Kavya M Kavya M Colleague at CcsScottsdale, Arizona, United States View → MH Matt Hall Matt Hall Colleague at CcsLaguna Niguel, California, United States View → AR Alicia Rodriguez Alicia Rodriguez Colleague at CcsIrvine, California, United States View → TK Todd Kaneko Todd Kaneko Colleague at CcsHuntington Beach, California, United States View → ZA Zulfekar Azmi Zulfekar Azmi Colleague at CcsPune, Maharashtra, India View → RR Rich Remmey Rich Remmey Colleague at CcsYork County, Pennsylvania, United States View → NK Nathanael Kingdon Nathanael Kingdon Colleague at CcsSalt Lake City Metropolitan Area, United States View → EK Erica Kunca Erica Kunca Colleague at CcsBartlett, Illinois, United States View → MO Masashi Otsuka Masashi Otsuka Colleague at CcsHiroshima, Japan View →
2 education records

Frankie Marrow Pcc, Cpc, Eli-Mp education

Acc, Cpc(Certified Professional Coach - Ipec); Eli-Mp (Energy Leadership Index, Master Practitioner)

Institute Of Professional Excellence In Coaching (Ipec)
FAQ

Frequently asked questions about Frankie Marrow Pcc, Cpc, Eli-Mp

Quick answers generated from the profile data available on this page.

What company does Frankie Marrow Pcc, Cpc, Eli-Mp work for?

Frankie Marrow Pcc, Cpc, Eli-Mp works for CCS.

What is Frankie Marrow Pcc, Cpc, Eli-Mp's role at CCS?

Frankie Marrow Pcc, Cpc, Eli-Mp is listed as JLR Facilitator and Coach at CCS.

Where is Frankie Marrow Pcc, Cpc, Eli-Mp based?

Frankie Marrow Pcc, Cpc, Eli-Mp is based in Los Angeles, California, United States while working with CCS.

What companies has Frankie Marrow Pcc, Cpc, Eli-Mp worked for?

Frankie Marrow Pcc, Cpc, Eli-Mp has worked for Ccs, Frankie Marrow, Llc, Mazda North American Operations, J.D. Power, and Frankie Properties, Llc.

Who are Frankie Marrow Pcc, Cpc, Eli-Mp's colleagues at CCS?

Frankie Marrow Pcc, Cpc, Eli-Mp's colleagues at CCS include Michael Benitez, Kavya M, Matt Hall, Alicia Rodriguez, and Todd Kaneko.

How can I contact Frankie Marrow Pcc, Cpc, Eli-Mp?

You can use AeroLeads to view verified contact signals for Frankie Marrow Pcc, Cpc, Eli-Mp at CCS, including work email, phone, and LinkedIn data when available.

What schools did Frankie Marrow Pcc, Cpc, Eli-Mp attend?

Frankie Marrow Pcc, Cpc, Eli-Mp holds Acc, Cpc(Certified Professional Coach - Ipec); Eli-Mp (Energy Leadership Index, Master Practitioner) from Institute Of Professional Excellence In Coaching (Ipec).

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