Frank Plaisance Email & Phone Number

St Louis, Mo 63141, Mo, Us

Oversaw IT Service Management for Adobe Experience Manager: Led a team providing L1/L2/L3 support for Adobe Experience Manager environments for a major automotive manufacturer, ensuring high availability and performance, and reducing incident resolution time by 30%.Developed KPI Dashboards in Power BI: Created and maintained Power BI dashboards to visualize key performance indicators (KPIs), enhancing data-driven decision-making and improving service delivery efficiency by 25%.Managed Cloud Security Vulnerabilities: Collaborated with development teams to identify, manage, and mitigate cloud security vulnerabilities, resulting in a 40% reduction in security risks and compliance issues.Streamlined Deployment and ServiceNow Integration: Designed and implemented custom forms in ServiceNow for streamlined deployment processes, reducing deployment times by 20% and improving overall operational workflow.

Provided Technical Support and Troubleshooting: Diagnosed and resolved hardware and software issues for personal computers, smartphones, and other electronic devices, ensuring smooth and efficient operation.Conducted Software Installation and Updates: Assisted with the installation and configuration of operating systems, applications, and security updates to maintain optimal device performance and security.Network Setup and Optimization: Set up and optimized home and small office networks, including Wi-Fi configuration, router setup, and network security measures to ensure reliable and secure connectivity.Implemented Virtualization Solutions: Set up and managed virtual machines for testing, development, and secure browsing, optimizing resource usage and enhancing system flexibility for various use cases.Developed Basic HTML Websites: Created and designed simple static websites using HTML and CSS, ensuring clean, accessible, and responsive layouts for personal and small business needs.Built Custom PCs: Designed, assembled, and configured custom-built PCs tailored to individual needs and preferences, ensuring optimal performance for gaming, productivity, or multimedia use.

Randolph Afb, Tx, Us

Managed Active Directory and Group Policies: Oversaw the administration of Active Directory, including user and group management, Group Policy implementation, and organizational unit management, enhancing system security and efficiency for over 500 users.Deployed and Maintained Network Infrastructure: Successfully deployed Windows 2008R2 across a mobile stack, ensuring seamless integration and stability, which reduced system downtime by 99%.Enhanced Virtualization Capabilities: Configured and managed NetApp SAN for virtual machines, and implemented VMWare clustering and high availability, leading to a 30% increase in system reliability and resource optimization.Streamlined Security and Recovery Processes: Utilized ACAS, Nessus, and RedHat Linux for security assessments and compliance, and implemented robust backup and recovery solutions with Symantec Ghost, improving data protection and reducing recovery times by 40%.

Ashburn, Va, Us

Certification and Accreditation Processes: Completed the certification and accreditation of Marine Corps systems and networking equipment, ensuring compliance with DoD security standards and reducing potential vulnerabilities by 80%.Conducted Security Assessments: Performed comprehensive security assessments and risk analyses, identifying and mitigating critical security gaps which resulted in an 80% increase in system security posture.

Bachelor Of Science - Bs, Technical Management - Global Supply Chain Management

Logistics, Materials, And Supply Chain Management

Associate Of Science (A.S.), Information Technology

Associate Of Arts In Criminal Justice, Criminal Justice

Computer Science