My role at Standard AI demonstrates expertise in strategic planning, leadership, process development, automation, quality management, cross-functional collaboration, data analysis, quantitative and qualitative insights. This has resulted in innovative solutions, meaningful cost reductions, tighter feedback loops, and significant increases in efficiency, scalability, and product quality.We provide mission-critical feedback on products and tooling, monitor performance, analyze data, create and track an array of metrics, build and iterate on systems and processes, and create cross-platform integrations and automations. We advise Operations, Engineering, IT, Analytics, PMO, and Product to continuously improve efficiency and quality. Additionally lead special purpose team of 7 subject matter experts across 5 teams. Key Achievements and Responsibilities:* Designed, iterated, and ultimately automated deployment of our flagship product* Reduced product calibration and testing costs by 79%, decreased time to deployment by 88%, and tripled deployment capacity* Built fully automated root causing tool, providing critical feedback and insights to stakeholders instantly* Worked with stakeholders to identify hardware, software, and operational changes to greatly improve product performance* Advised on product development, providing key insights to improve product efficiency, expedite development, influence product roadmaps, and significantly reduce HITL costs* Jira & JSD Subject Matter Expert, creating solutions and solving complex issues for cross-functional teams in a fraction of the time previously required* Using a combination of SaaS and APIs, designed innovative automations and cross platform integrations not natively supported* Implemented rigorous quality measures, creating and monitoring new metrics to ensure industry-leading performance* Focus on leadership and professional development resulting in high-performance culture and promotion of 2 direct reports

Founded and built an Insurance & Financial Services company. * Grew the company from $0 to $2.8 million in 7 years* Designed efficient, effective, scalable systems & processes from the ground up* Tracked quality and profitability across two entities* Managed and tracked FINRA & HIPAA compliance* Built profitable sales & marketing processes* FINRA Series 6 & 63 Licensed* Health & Life Insurance Licensed* Property & Casualty Licensed* Expert in Securities products, 401k, IRA, Roth IRA, SEP, SIMPLE, risk tolerance, diversification, mutual funds, and other investment tools* Expert in Personal Lines Auto, Home, PLUP, Inland Marine, Life, Health, and indemnity policies* Expert in Commercial Auto, General Liability, Business Office Policies, Umbrella, Inland Marine, ENOL, UNOC, Group Benefits

Worked with locally owned insurance & financial services agencies to create and streamline systems and processes, implement sales systems, and develop team members.

Lead teams in both account management and client services. Created Standard Operating Procedures that laid the foundation for future growth. Created various dashboards to organize and clearly present data. Collaborated on business planning, goal setting, chose and monitored KPIs.

Provided technical support for education-purposed Microsoft & Apple products, teaching equipment, hardware, and software.