Worked with Infrastructure and Security team to identify vulnerabilities in systems and developed/executed vulnerability management programs across IT applications and systems. Worked with Infrastructure and Compliance teams to develop deployment processes and schedules, prepare systems and teams for remediation events, manage events, and post-event status reporting.

• Developed and executed roadmap for System Development Processes and Operational Support Processes for Hotel Division. Analyzed, designed, developed and implemented processes based on SDLC and ITIL processes for organization.• Directed all process improvement projects and documents standards for all major functions performed by the IT organization, working closely with IT and business Executives, Managers and Professional Staff across the other Development & Customer Support Business Unit. • Data Center Transformation Consultant - Assigned to Forsythe (FSG) Performed exclusive consulting services, developing a data center transformation and migration strategy to migrate IT systems from one or more DC locations to a cloud and/or multiple Co-Lo data centers, outlining migration approaches, methods, tools and staffing for different applications in the enterprise, ensuring minimal potential business disruptions in the process. Accounts included Visa, Western Union, Actavis, BCBSNC• IT-PMO & Service Management Consultant – Assigned to Fossil LLC, Richardson, TxRe-designed and optimized PMO processes and procedures, trained and implemented new processes for Incident, Service Request Fulfillment, and Change Management and provided technical subject matter expertise for implementation of several key technology projects. Also provided project framework and oversight for IT Roadmap development from business unit priorities and overall organizational goals. Analyzed output from business and technology workshops to create multiyear technical plans for implementation

• Developed and executed roadmap for System Development Processes and Operational Support Processes for Hotel Division. Analyzed, designed, developed and implemented processes based on SDLC and ITIL processes for organization.• Directed all process improvement projects and documents standards for all major functions performed by the IT organization, working closely with IT and business Executives, Managers and Professional Staff across the other Development & Customer Support Business Unit. • Leveraged knowledge multiple SDLC methodologies (Agile, Iterative, Waterfall, etc.), concepts, practices, and procedures to produce customized process for organization • Leveraged knowledge in multiple process improvement methodologies including ITIL and CMMI to support, maintain and improve processes on an ongoing basis.• Directed efforts to automate processes and embed them into organization leveraging skills in process modeling, software process improvement and/or operations management as well as IT Governance.

• Responsible for formulating and managing the Business in a Box (BiB) initiative to provide eCommerce Portal for beauty consultants in 32 countries.• Program development, application development oversight and management, preparing international countries for UAT, pre-deployment preparations and application rollout and management.• Managed business interfaces in countries and provided program reports to executive staff.

• Involved in pre-sales consultation with clients on Lucent Octel Unified Messenger Voice mail system that enhances the functionality of MS Exchange and provides Voice messages in the Exchange Inbox• Technical Project Manager in the discovery, design and implementation and closing of Unified Messenger Voice Messaging system and their connectivity with PBXs for Lucent Global accounts. Responsible for the design process that entails an understanding of WinNT and MS Exchange concepts, LAN/ WAN architectures and internetworking with Digital/Analog PBX Switches. Currently in the process of designing and implementing a nationwide rollout for a Governmental Organization consisting of over 40,000 seats. • As Technical Project Manager, developed Work Breakdown Schedules for Unified Messenger based projects. Engaged in contract negotiations, costing, project scope definition, scope management and interaction with clients to ensure schedule and budget adherence.• As Product Manager, wrote Functional Requirements Specifications for the development of a Message Waiting Indicator application for Voice Mail on MS-Exchange. Successfully managed this effort through the development cycle to product release; on schedule and under budget.

• As Team lead, primary responsibility included supervising and enhancing team performance. Additional responsibilities included resource and equipment planning.• Set challenging goals for a team of Escalation Engineers, motivated the team to achieve those goals • Coordinated Unit hiring process involving technical phone screening of external candidates, also participated in management interviews for the hiring of Support Engineers for the Unit. Also assisted the System Engineers with career path development. • As a Systems Engineer, managed and resolved Microsoft Premier Customer issues with all Microsoft Operating System products. Specific emphasis on MS- Mail and MS-Exchange Server and WinNT.• Developed and delivered training for Windows NT, Exchange and Communications specialty teams.• Worked with Corporate customers to develop Plans for migration and integration of enterprise-wide systems to Windows 95 and MS Office and Back-Office products. Provided direction to MS Premier Customers in designing messaging systems and troubleshooting Network Operating Systems and their interrelationship with each other in a multi-platform environment.