Dr. Frankie Sackey Email & Phone Number

Plano, TX, US

San Francisco, CA, US

Worked with Infrastructure and Security team to identify vulnerabilities in systems and developed/executed vulnerability management programs across IT applications and systems. Worked with Infrastructure and Compliance teams to develop deployment processes and schedules, prepare systems and teams for remediation events, manage events, and post-event status.

Plano, US

• Developed and executed roadmap for System Development Processes and Operational Support Processes for Hotel Division. Analyzed, designed, developed and implemented processes based on SDLC and ITIL processes for.
• Directed all process improvement projects and documents standards for all major functions performed by the IT organization, working closely with IT and business Executives, Managers and Professional Staff across the.
• Data Center Transformation Consultant - Assigned to Forsythe (FSG) Performed exclusive consulting services, developing a data center transformation and migration strategy to migrate IT systems from one or more DC.
• IT-PMO & Service Management Consultant – Assigned to Fossil LLC, Richardson, TxRe-designed and optimized PMO processes and procedures, trained and implemented new processes for Incident, Service Request Fulfillment.

Orlando, Florida, US

• Developed and executed roadmap for System Development Processes and Operational Support Processes for Hotel Division. Analyzed, designed, developed and implemented processes based on SDLC and ITIL processes for.
• Directed all process improvement projects and documents standards for all major functions performed by the IT organization, working closely with IT and business Executives, Managers and Professional Staff across the.
• Leveraged knowledge multiple SDLC methodologies (Agile, Iterative, Waterfall, etc.), concepts, practices, and procedures to produce customized process for organization
• Leveraged knowledge in multiple process improvement methodologies including ITIL and CMMI to support, maintain and improve processes on an ongoing basis.
• Directed efforts to automate processes and embed them into organization leveraging skills in process modeling, software process improvement and/or operations management as well as IT Governance.

Calgary, Alberta, CA

• Responsible for formulating and managing the Business in a Box (BiB) initiative to provide eCommerce Portal for beauty consultants in 32 countries.
• Program development, application development oversight and management, preparing international countries for UAT, pre-deployment preparations and application rollout and management.
• Managed business interfaces in countries and provided program reports to executive staff.

Espoo, Southern Finland, FI

• Involved in pre-sales consultation with clients on Lucent Octel Unified Messenger Voice mail system that enhances the functionality of MS Exchange and provides Voice messages in the Exchange Inbox
• Technical Project Manager in the discovery, design and implementation and closing of Unified Messenger Voice Messaging system and their connectivity with PBXs for Lucent Global accounts. Responsible for the design.
• As Technical Project Manager, developed Work Breakdown Schedules for Unified Messenger based projects. Engaged in contract negotiations, costing, project scope definition, scope management and interaction with clients.
• As Product Manager, wrote Functional Requirements Specifications for the development of a Message Waiting Indicator application for Voice Mail on MS-Exchange. Successfully managed this effort through the development.

Redmond, Washington, US

• As Team lead, primary responsibility included supervising and enhancing team performance. Additional responsibilities included resource and equipment planning.
• Set challenging goals for a team of Escalation Engineers, motivated the team to achieve those goals
• Coordinated Unit hiring process involving technical phone screening of external candidates, also participated in management interviews for the hiring of Support Engineers for the Unit. Also assisted the System.
• As a Systems Engineer, managed and resolved Microsoft Premier Customer issues with all Microsoft Operating System products. Specific emphasis on MS- Mail and MS-Exchange Server and WinNT.
• Developed and delivered training for Windows NT, Exchange and Communications specialty teams.
• Worked with Corporate customers to develop Plans for migration and integration of enterprise-wide systems to Windows 95 and MS Office and Back-Office products. Provided direction to MS Premier Customers in designing.

Dba, Management Information Systems, General

M.Sc - Project Management, Project Management

Mba, Business Admnistration

Master Of Business Administration - Mba, Business Administration And Management, General

Masters Of Infrastructure Planning

B.Sc, Civil Engineering

Doctor Of Philosophy (Ph.D.), Information Technology/Program Management