CareCloud is the leading provider of cloud-based revenue cycle management, practice management, electronic health record (EHR), and patient engagement solutions for medical groups. Through its modern, intuitive, and integrated platform, CareCloud is enabling healthcare organizations to achieve operational excellence while enhancing the patient experience. CareCloud is helping thousands of physicians increase profitability, streamline workflow, and improve patient care nationwide.As a Tier 1 Support Specialist, I do everything in my power to delight our clients, judging the success of my day by whether I helped make others’ lives easier, more productive and more enjoyable. Always seeking to identify and champion the truth, even when it may be difficult or unpopular. As a fast paced start-up company with entrepreneurial spirit, I am collaborative by default, actively engaging with others to achieve the best results as a team. “Not my job” is not in my nature. As a Tier 1 Support Specialist, my daily responsibilities included, but were not limited to:- Providing amazing customer and problem solving support to clients via multiple communication channels (phone, email, and chat) while utilizing the Salesforce system.- Providing follow-up to client reported issues, managing client expectations. - Providing troubleshooting of software and hardware relevant to system usage. - Providing effective system and navigation training to current and on-boarding clients. - Assisting with the implementation of on-boarding clients. - Assisting with user acceptance testing (UAT) and data correction projects. - Creating product training and client essentials guides to share across our Campus webpage.- Keeping up with and communicating healthcare industry standards and providing understanding to Meaningful Use, CQM, PQRS, MACRA: APM/MIPS.- Keeping up with and promoting HIPAA compliance in the workplace.

Walt Disney World College Program participant at Disney's POP! Century Resort. As a front desk Cast Member, my primary responsibility was to ensure all guests have a unique and magical, once-in-a-lifetime experience. As a participant of the Walt Disney World College Program, I had the opportunity to work in a front-line role, gaining real world experience and exposure to the operations of a Fortune 500 company. Adopting to the culture of the Disney magic, my daily responsibilities included, but were not limited to: - Assisting guests during check-in and check-out, phone interaction, and face-to-face interactions. - Assisting guests with questions, directions, event schedules, and other information regarding the theme parks and resorts. - Processing all forms of payment transactions (cash, credit cards, foreign currency, vouchers, etc) while handling large amounts of money. - Assisting with the implementation of the Magic Band system.As a front desk Cast Member, I had the ability to perform additional roles pertinent to the front desk role. These additional roles performed were as a Runner, Room Assigner, Arrival Lobby Staff, and 3rd Shift.

The Disney Store retail chain is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company and its affiliates that extends the Disney brand to merchandise. Each Disney Store location offers a magical shopping experience that can only be delivered by Disney. As a Disney Store cast member, providing “The Best Retail Experience in the World” was my primary objective. I was able to achieve this by engaging and providing guests with an entertaining and magical experience. In order to bring the magic of the theme parks and resorts to a retail environment, my daily responsibilities included, but were not limited to:- Assisting guests in finding solutions to meet their needs while leveraging all available resources, including DisneyStore.com.- Performing scripted and non-scripted events for guests.- Performing cash wrap and mobile POS duties. - Performing shipment processing, sales floor replenishment, and additional operational tasks based on business needs.- Taking a proactive role in maintaining Disney brand standards in guest engagement, visual and housekeeping.

Walt Disney World College Program participant at Disney's EPCOT.As a sales associate Cast Member, my primary responsibility was to ensure all guests have a unique and magical, once-in-a-lifetime experience. As a participant of the Walt Disney World College Program, I had the opportunity to work in a front-line role, gaining real world experience and exposure to the operations of a Fortune 500 company. Adopting to the culture of the Disney magic, my daily responsibilities included, but were not limited to: - Connecting with guests to assess needs and create suggestions to provide unique, magical experiences.- Processing all forms of payment transactions (cash, credit cards, foreign currency, vouchers, etc) while handling large amounts of money. - Performing sales floor replenishment and additional operational tasks based on business needs.As a sales associate Cast Member, I had the ability to perform additional roles pertinent to the sales associate role. These additional roles performed were as a Runner and ECV/Wheelchair Rental.

- Promoted multiple companies to diverse groups of clientele. - Planned and arranged a variety of events to generate sales. - Tracked and analyzed sales based off of planned events.