Frank Kim Email & Phone Number

South Korea

Toronto, Ontario, Canada

• Inspire learners with positive manners and personalized communication.
• Hosting monthly global webinars on Web Development and problem solving skills.
• Compose thoughtful, personalized responses for a variety of learners' questions.
• Collaborate with organizers and mentors to create an engaging environment for learners to sharpen their web development and soft skills through slack community.
• Maintain the documentation of project resources and issues on Github-wiki efficiently and concisely for the engineering teams.
• Working in an Agile team with month-long sprints and collaborating with the scrum masters and designers to understand mock-ups and the flow of the entire site as well as handling documents.Code Mentoring.

South Korea

• Drove feature development and enhancements using React and Flutter, fostering improved application functionality and user experience.
• Developed data visualization features including heatmap, charts, graphs, and Excel download capabilities to enable administrators' data analysis using React.
• Developed event dashboard, attendance check-in, integrated partner quests, and created sticker quests for mobile application using Flutter.
• Implemented REST APIs, ensuring seamless connectivity between applications and backend services to facilitate smooth operations.
• Enhanced scalability and streamlined updates for the web dashboard by implementing Atomic Design principles and integrating Jotai along with React Query.
• Responsible for deploying dashboard on the AWS S3 bucket in Amazon Web Services.

Ontario, Canada

• Diagnosed and resolved issues for iOS, MacOS and iCloud while providing technical guidance to North American customers. Proficiently isolated and troubleshooted issues, educating customers about product functionalities.
• Collaborated with senior team members to manage the ticketing system during software bugs using Apple’s internal software program.
• Effectively communicated and provided exceptional support experiences through phone and email interactions.
• Maintained an exceptional 90%+ customer satisfaction rate while consistently resolving an average of 20+ cases per shift.
• Served as a mentor, providing guidance and support to fellow advisors to enhance their skills and performance.

South Korea

∙ Diplomatic Protocol with ambassadors from over 100 countries in South Korea∙ Promoting different cultures through many events held by multiple countries∙ Online marketing(Social media)Korean Culture Association & Korean Culture Diplomatic Mission(Registered under the Ministry of Culture, Sports & Tourism as a Cultural Institute)

Pangyo Techno Valley, KR | San Francisco, CA

∙ Connected with potential investors and B2B, B2C clients. ∙ Coordinated translation for BlockSchool Korea. (English-Korean)BlockSchool is a startup accelerator program supported by the Government of South Korea.BlockSchool has developed a 3D block-based world where students can choose to type their code.More information: http://blockschool.netlify.com/.

South Korea | United States | Germany

• Worked on Public Relations (news media)
• Produced SEO-friendly digital marketing media for social network distribution
• Edited Youtube videos using Vegas Pro. Neofect develops innovative home exercise device and software for stroke survivors' fast recovery and rehabilitation.More information: https://www.neofect.com/us (English).

New Jersey, USA

NVOCC∙ Effectively resolve customer inquiries in a considerate and timely manner∙ Responsible for the bill of lading issue and overseas distribution(Export / Import)∙ Provided space on vessels through service contracts with global carriers(Hyundai, Maersk, MSC, Evergreen, NYK, CMA CGM, Hapag-Lloyd and etc)∙ Handled both containerized (full container loads.

Manila, Philippines

∙ Documented events and daily happenings∙ Documented the data of the students∙ Managed the website and dealt with the public∙ Handled communication with foreign clients∙ Managed the teachers and their lessons

Certificate, Computer Software Engineering

Web application Software Developer training course (880 hours) Terms of Education: 2019.07.01 ~ 2019.12.09 (880 hours) Learned JavaScript.

Bachelor Of Business Administration - Bba, International Business/Trade/Commerce