Frank Berumen Email & Phone Number

Reno, Nevada, United States

· Initiated automotive services and repairs and ascertained the client’s automotive problems and service needs.· Opened and closed the dealership during the work week and manage Saturday shifts for the service department and parts department personnel.· Provided consistent customer satisfaction and excelled in customer retention.· Verified warranty and service contract coverage.· Developed estimates and prepared repair orders. Maintained automotive records. Developed customer rapport with a professional, personable, and positive manner.· Assisted customers with information regarding parts compatibility for their vehicles.· Inspect and monitor all vehicles, new and used, that enters the Dealership Service department and sales department.· Maintained professional relationships with all shops in the area.· Reevaluate work procedures, for better efficiency in the workplace.· Create relationships with other facilities/programs to increase satisfaction within the workplace.· Train and guide new team members on how to perform service advisor duty’s, how to properly overcome difficulty in the workplace in a professional manner.· Stayed informed, studied new procedures from Audi for a better understanding of the vehicles equipment to increase sales goals.· Audi Academy 2013-2024 Q1 certified· Received recognition from Audi for Top 25 Service Consultants in the Western Region for 2023