Frank Maffia Email & Phone Number

Adelaide, SA, AU

Australia

• Organizational Change Management, Team recruitment, onboarding, and Continuous development of Staff within changing environment and regulatory conditions. Legislative reporting, Quality, and safeguard reporting. Risk.
• Effectively stemmed the loss of Clients through transparent conversations and honest feedback,
• Worked with Aged Care Commission & NDIS Quality and safeguard commission to identify historic Breeches and created strategy and processes to ensure remediation.
• Investigated and introduced new funding streams to grow client portfolio. (ie; DSOA, HCP)
• Increased size and profitability of Metro and Mt. Gambier Day options through negotiation with landlord, Council, and various service providers to reduce overhead costs.
• Created outreach roadmap for Customer Experience team to recruit new clients in line with Support worker recruitment and onboarding.

Adelaide, Australia

Analysis and strategy planning for seasonal fluctuations in patient volumes. Quarterly labor planning, and demand profiling. Monthly roster build. Collaborations across sister companies to promote cross utilization of doctors. Compliance Monitoring and Practice management functions. Doctor recruitment, on-boarding and relationship management. P&L.

Adelaide, Australia

Rundle Mall, South Australia, Australia

Proficiently direct staff, regulate necessary technology advances, and handle store’s P&L account. Comply with company’s operational excellence. Uphold highly efficient online fulfilment team model to increase profitability as well as deliver clear and concise communication of metric to all management teams on a regular basis. ♣ Streamlined Online.

Adelaide, Australia

I've recently relocated to South Australia.

Greater New York City Area

Competently increased productivity, complied with company’s best practices, policies, and safety standards, and executed loss prevention action plans for area stores. Coordinated in store events, promotional directives, and grass roots campaigns. Supported HR with hiring, documenting, and in store conflict resolution. Expertly oversee the training of.

New York, NY

Adeptly coached and trained team of 60 plus associates and oversee $9 million dollars in volume and adjusted store’s product assortment. Drove daily sales and KPIs in # 1 store in volume in the U.S. Administered store sales/operations and 160 plus associates within $20 million location in addition to steer athletic footwear as well as casual/ street wear.

West Nyack

• Drove Daily sales volume in 8 Million dollar location
• Coached and trained a team of 100 plus associates
• Oversaw back of house Operations, Receiving, Transfers, and other shipping/receiving functions.
• Increased store’s profitability by better handling of markdowns and clearance merchandise
• Sales Floor optimization

West Nyack NY

Skilfully planned, scheduled and implemented reset of entire store, led sales increased in all areas of business, promoted community outreach, and bulk sales to schools and community groups. Trained 40 associates and 5 direct reports to build solid bench of talent for new store management roles also directed all visual marketing in store. ♣ Increased sales.

West Nyack, New York

• Promoted team building and staff development for a staff of 100 plus associates in a 8 Million dollar location
• Grew store sales by focus on team Building and development
• Directly responsible for all Merchandising and Product flow within store
• Partnered with buyers to ensure proper assortment based on season and sales
• Set up monthly visits, and book fairs benefiting Morgan Stanley Children’s hospital, and its young patients
• Grew Institutional and Corporate sales by 50% each year. Totaling over $1.5 million per year

Nanuet, New York

• Led store to reach weekly, monthly, and yearly sales goals in 4 Million dollar / 15,000 sq. Location
• Managed Staff of 15+ employees, all the while ensuring high morale and productivity
• Worked with Regional management, to re-evaluate the current market for product, and stock the store accordingly.
• Responsible for all scheduling, staffing, payroll, and budgeting issues.

Nanuet, New York

• Worked with distribution companies and record labels regarding upcoming new releases and stores immense cataloged product.
• Supervised Staff in Monthly Sale set-up, and monthly returns. This involved a high level of team cooperation, knowledge of basic computer skills, and use of standardized plan-o-grams.
• Met or surpassed other Product managers in the area of productivity, and resourcefulness.