Frank Tenaglia Email & Phone Number

Newton, Massachusetts, United States

Lead a multi-functional team that is focused on implementation and Support of Paytronix's Restaurant and Convenience store Loyalty & Order and Delivery PlatformImplemented Financial Force PSA tool resulting in the improvement of Process Workflow, and Team UtilizationRecommended product improvements that resulted in a 20% reduction in implementation time.

Newton, Massachusetts, United States

Provide strategic direction and guidance for the company.

• Sterlingwear of Boston is a US manufacturer and retailer of Men's and Women's outwear. Sterlingwear of Boston has manufactured the official United States Navy peacoat for over 40 years.Duties:Review and advise Sr.
• Project managed the opening of 3 retail stores in the Boston area
• Research and negotiate leases for 2 stores
• Implement store networks and phones
• Project Managed and contributed to the Implementation of multi-store POS
• Research other retail software products for use in stores

Burlington, Massachusetts

• Lead team of software support engineers for Customer Communication Management software products
• Account planning and sales assistance to Professional Services and sales staff
• Act as account manager for key accounts responsible for growing footprint and business relationship

Eastern Region

Flexmanage provides flexible and scalable IT services to help clients harness the power of technology and become “agents of change” driving modern business transformation.Responsible for the overall creation and execution of the branch strategic plan, as well as the overall profitability of the branch office. This position is also part of FlexManage’s.

• Provide IT and business consulting services to small and Medium sized businesses
• System Upgrades
• Enterprise Application Upgrades
• Network and wireless network troubleshooting
• Contract negotiations

Ft Lee, NJ

• Bridge Solutions Group implements omni-channel and supply chain technology solutions from the world’s most respected and reliable brands including IBM and JDA. Industry specialties include retail, 3PLs, manufacturing.
• Oversee all aspects of Worldwide Software Support, Managed Service, Consulting, and Cloud Services offerings for Bridge Solutions Group a Premier Business partner of IBM and JDA specializing in the IBM Smarter Commerce.
• Responsible for Hiring, project staffing, customer satisfaction, pipeline development, and process and procedures
• Manage team of Support engineers responsible for 24x7 production support of IBM Smarter Commerce OMS and WMS software for many fortune 500 customers.
• Manage team of Development engineers providing enhancements and break fix for customizations for IBM Smarter Commerce software.
• Responsible for P&L for Support, Managed Services, Consulting, and Cloud Service teams

• VFA now an Accruent Company is a leading provider of facility assessment services, cloud-based facilities capital planning software, and capital planning servicesDuties
• Provide strategic direction and day to day management of IT organization for internal systems as well as SaaS corporate product offering reporting to the SVP ENG and IT
• Managed Operations for both internal business Applications as well as co-located SaaS SOA Software products.
• Responsible for facilities operations and relationship with building management
• Build and manage corporate capital plan for all departments including operational invoicing and receiving of capital.
• Design and Implement IT plan for BC, DR and virtualization of entire infrastructure

• Built multinational multi call center Support group. Responsible for P/L, staffing, Tool selection, productivity, training, escalation management, and career development of team members.
• Responsible for support and Services for Several product lines for IBM/Sterling Commerce offered in an On Premise and SaaS model:
• Implemented Continuous Productivity and Efficiency improvement program defining goals and metrics for entire team
• Selected and implemented CRM call tracking system linking Support, Product Management, Engineering, and Quality Assurance. Successfully outsourced this system to a 3rd party.
• Successfully designed, staffed and implemented off shore support model for Yantra/Sterling product lines leveraging low costs and talent pool in India.
• Executive team member representing support in due diligence of corporate acquisitions.

• Founded and built Yantra Corporation Support Group which was later acquired by IBM - Sterling Commerce.
• Built multinational multi call center Support group. Responsible for P/L, staffing, Tool selection, productivity, training, escalation management, and career development of team members.

• Intellution now a GE Fanuc comapny is a provider of Automation and control software.Duties:Managed Global Technical Support organization
• Responsible for managing the North American Call center and the Global Level 2 Technical Support team for Process Control factory automation and SCADA systems
• Responsible for Escalation Management of issues from Global Customer Base
• Responsible for P/L, staffing, Tool selection, productivity, training and career development of team members
• Implemented Clarify CRM for Support, QA, and Engineering
• Key Account Manager for Fortune 100 accounts