Frank Kersch Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Canada Area

Winnipeg, Canada Area

• Greet customers warmly and ensure a memorable customer experience.• Organize and down stock items on shelves.• Present and demonstrate the product highlighting its positive features and suggest complementary products

Porto Alegre Area, Brazil

• Responsible for ensuring customer satisfaction and being their main point of contact.• Coordinating the activities of the functional and operational areas, analyzing and suggesting improvements to processes and ensuring compliance with company objectives.• KPI's and reports creation and presenting MBR/QBR to the customer.• Developing new business opportunities by analyzing existing operational capabilities.• SOP creation and maintenance. Review on customer’s MOPs with Global OKAMs.• Recognize and resolve day-to-day operational problems in conjunction with operational staff and management.• Organize claim handling with customer and insurance company.• Develop Action Plans to solve issues raise improvements on operations.• Ensure system data quality and EDI maintenance.• Upselling, Cross-selling and identify Opportunities to bring them to the sales team

Porto Alegre Area, Brazil

• Manage Follow-up accuracy of SAP• Import and Export Customs Clearance.• Develop processes for continuous improvement of Operations• Manage the department, seeking the fulfillment of corporate goals and indicators.• Import Purchase Order management (SAP)• Costs allocation and outstanding analysis• Manage the department, seeking the fulfillment of corporate goals and indicators• Distribute and prioritize tasks, guiding the team and solving relevant operational problems.• Coaching employees, evaluate and empower them.

Porto Alegre Area, Brazil

• Responsible for ensuring customer satisfaction being their point of contact• Coordinating the activities of the functional and operational areas, analyzing and suggesting improvements to processes and ensuring compliance with company objectives.• KPI's and reports creation and presenting MBR/QBR to customer• Increase Kuehne + Nagel's operation performance• SOP creation and maintenance. Review on customer’s MOPs with Global OKAMs.• Implementation of new projects.• Claim Handling• Develop Action Plans to solve issues raise improvements on operations.• Data Quality and EDI maintenance (based on KN Login/KN Visto/AVA Corp/Broker/CIEL)• Focus on customer Satisfaction and offer ‘tailor made solutions’. Act as an extention of customer business.• Up selling, Cross selling and identify Opportunities to bring them to sales team

Porto Alegre E Região, Brasil

• Prospection on new small and medium clients• Arrange price quotes to customers according to their needs• Receiving and sending sales leads

Porto Alegre Area, Brazil

• Issue quotation Air / Sea / Road / Issuance (Nacora) and follow-up opportunities• Prepare credit limit application• Sell door-to-door solutions and increase relationship with customer• Develop internal activities on Vlog• Contact with Kuehne + Nagel world wide network.• Formulation of RFQ / RFI.

Porto Alegre Area, Brazil

• Give support to sales executives• Freight negotiation with Airlines, Shipping lines and Truck Companies• Contact with customers and DB Schenker worldwide network;• Daily contact with Air/Sea/Road operations• Development of project shipments, fair participation and constantly search for better logistics option to customers.

Porto Alegre Area, Brazil

• Receiving and registering Purchase Order on Intranet• Customers and Products registration

Porto Alegre E Região, Brasil

Exchange Department Intern• Closing of the currency exchange transaction• Letter of Credit analysis, check if exporter fulfill all requirements and point out any discrepancy

Porto Alegre Area, Brazil

• Issue Sea Export Documentation (Bill of Lading)• Issue quotation (Air / Sea / Road)• Contact with agents worldwide.

Kiel Area, Germany

Production Intern• Sensor production

Business Administration, Marketing, Graduated With Honours

Gestão Da Logística, Logistics, Materials, And Supply Chain Management

Business Administration - International Bussiness