Frank Kitchen is a Client Specialist at American Giant. Colleagues describe them as "Franklin has an amazing individual to work with. Not only does he have an great attitude when working through unknowns, but he is very adaptable to a fast pace work environment. He is very customer centric and provided quality work throughout our time working at Instacart. Franklin brings great value to any team he joins and will get the job done. "
American Giant
View- Website:
- american-giant.com
- Employees:
- 44
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Client SpecialistAmerican GiantSan Francisco, Ca, Us -
Client CoordinatorAmerican Academy Of Ophthalmology Feb 2024 - PresentSan Francisco, California, United States -
Recruiting SpecialistMeta Nov 2021 - Nov 2022San Francisco Bay Area- Excelled in providing exceptional candidate experience throughout the candidacy process, averaging a candidate experience survey score of 96% across various technical pipelines through over 2,800 interview loops.- Organized successful candidate interviews by commencing and mobilizing the involvement of various recruiting partners (Recruiters, Sourcers, Interviewers, & Hiring Managers) to complete scheduling requests within a 24 or 48-hour deadline.- Coordinated the scheduling of interviews for internal/external candidates based on the calendar availability of both the candidates and interviewers - in addition to partnering closely with administrative assistants to schedule director-level interviewers.- Built and fostered close partnerships and communications with cross-functional teams in order to swiftly resolve scheduling and calendar conflicts during high volume hiring sprints.- Identified improvement opportunities by analyzing data and sharing recommendations with cross-functional directors, managers, and stakeholders. Established a proactive workflow to provide solutions for roadblocks before presenting them to management - both individually and collaboratively with my teammates. -
CrsnAmerican Academy Of Ophthalmology Sep 2019 - Oct 2021San Francisco Bay Area -
Technical Adminstator Coordinator- Catalog TeamInstacart Jan 2018 - Jul 2019San Francisco Bay Area -
Customer Service T3 SupervisorInstacart Feb 2018 - Jan 2019San Francisco Bay Area -
Contract Marketing ConsultantPrezi Aug 2017 - Dec 2017San Francisco Bay AreaConsulted and managed Prezi's Booth and guerilla marketing campaign for SalesForce's Dream Works event San Francisco 2017.Lead on organizing office work space flow.Collaborated with the digital marketing team to develop software product utilization reports.Researched third-party software product/company review site (G2 Crowd) to identify company's cross market penetration. Specially finding Prezi utilization in the healthcare market.Direct report to Senior Marketing Managers and Directors.Developed the schedules for team members during specific client outreach events.Organized all swag for key clients and partners. -
Client ServiceRestoration Hardware Aug 2015 - Feb 2017Rh 3 Art Galley ChicagoCreated the templates for the gallery's internal process to enable tracking and reporting of 10 Million dollars of orders; to prevent clients in possibly canceling orders; and to prevent the escalation of issues to Senior Management.Created the set of comprehensive policies and procedures for the customer service team in order to implement and maintain the Quality Assurance program.Lead a successful team, through RH's first concept store at the 3 Art Gallery.Assisted in interviewing and hiring Customer Service and Concierge team.Trained on best practices regarding client expectations, commitment levels, how to navigate through possibly difficult situations, and using partnership with coworkers, store leadership and Senior Management. This training was extended to the Design Associates and the Lead Designers.Streamlined partnership with centralized Care Service Center to assist with client issues such as billing, delivery problems, damaged items, quality of personal overall store experience by creating a direct dedicated number.Team worked with VIP clients' lead design team, logistic team, and project managers to implement large, full turnkey home luxury experience. -
Senior Product ConsultantBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas 2007 - 2011Greater Chicago AreaWorked with HCSC marketing communications in the implementation of non-technical changes to the HCSC products? applied detailed product/technology interface knowledge, including knowledge of key IT systems for membership maintenance, benefits, claims processing, business acquisition, financial reporting and business information modeling. #1Hired, managed, and evaluated the performance of a direct report intern employee who assisted the Senior Product Consultant.Developed and prepared clear and compelling project deliverables of the work approach and results to multiple internal and external audiences.Developed communications manuals for external and templates used in training.Assisted in created presentations, reports, dashboards and intranet site content to ensure accurate reflection of product capabilities.Instrumental in establishing metrics for efficiency, budget constraints and reducing healthcare costs.Interpreted and distilled research findings in light of project frameworks and generated hypotheses around which to organize the work.Successfully executed tier-1 and tier-2 projects within established budget parameters and time frames. -
Project Manager & Implementation ConsultantComark 2000 - 2004Greater Chicago AreaComark designs and manufactures a wide array of high-performance computer and display solutions for military, marine, industrial automation, building automation, self-service and digital signage markets. -
Senior Software Business Development RepresentativeHewlett Packard Enterprise 1995 - 2000Greater Omaha AreaHewlett-Packard is an American multinational information technology corporation that provides hardware, software and consulting services to consumers, small- and medium-sized businesses and large enterprises including customers in the government, health and education sectors.
Frank Kitchen Education Details
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History
Frequently Asked Questions about Frank Kitchen
What company does Frank Kitchen work for?
Frank Kitchen works for American Giant
What is Frank Kitchen's role at the current company?
Frank Kitchen's current role is Client Specialist.
What schools did Frank Kitchen attend?
Frank Kitchen attended San Francisco State University.
Who are Frank Kitchen's colleagues?
Frank Kitchen's colleagues are Brandon Lee, Kristian Hyer, Dhenia Mercier, Leslie Curiel, Arti Agarwal, Jennifer Tredinnick, Andrea Iniguez.
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Frank Kitchen
Owner, Troika Printing:Solutions Sales In Printing, Building Lasting Customer RelationshipsWashington Crossing, Pa2troikaprint.com, verizon.net
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