Frank Lam Email & Phone Number

New York, Ny, Us

Responsible for enhancing and leading project management oversight, governance, operations, and reporting across the infrastructure technology project portfolio. Recent highlights include:- Enhancing Governance and Operations: Redefined program governance processes/reports to ensure consistent and transparent view of program delivery and financials for CIO/COO. Built out PLC/SDLC compliance processes and integrated them with governance operations to provide a unified project management lifecycle.- Enabling Flexible Workforce: Developed and implemented an outsourced managed service model to provide cost-effective, flexible vendor staffing for project management and administration. Defined service catalogs, SLAs, demand management, and performance review processes.

New York, Ny, Us

Head of Program Management for Global Resiliency - Responsible for overall resiliency program management and core operations, including firmwide program oversight, regulatory interactions, and operations of the global resiliency team- Key accomplishments include successful build out of the global team (nearly 100% increase), definition and implementation of firm-wide governance structure and metrics, and support for Recovery & Resolution.Program Management and Governance Lead for Wholesale Client Onboarding (WCO)- Provided overall program governance and project management support in the integration/implementation of the global WCO operating unit.- Key accomplishments included governance structure, centralization of KYC activities into the operating unit, onshoring of key KYC activities, and managing the overall approach and communication for the initiative.Information Risk Management Lead for Investment Bank- Advised and implemented the global technology risk and business resiliency programs for IB’s Prime Brokerage, Commodities, and Investment Banking/M&A businesses.- Partnered with CFOs/CTOs to establish control prioritization, guide operations teams in risk assessments and control remediation, interface with auditors/regulators, and advise business and technology management during fraud, disaster, and crisis incident responses.- Implemented cross-IB risk initiatives and tools to increase efficiency and capability, including IB’s access management strategy and toolset, IB’s Outside Service Provider controls program, and cross-IB Privacy initiatives.

Worldwide, Oo

Top ranking performer responsible for developing, selling, and delivering consultative services to Fortune 500 clients in managing business and technology risks, including Business Continuity, Corporate Governance, Legal Compliance, Information Security, Privacy, and Incident Response. Notable accomplishments include:– Service and Delivery Leader – Led the Northeast Region’s Infrastructure Security service, which provided advisory on technology infrastructure security and management challenges. Responsible for quality assurance of all network, system, and application security engagements in the region. Developed service offerings and participated in business development efforts, including lead generations, sales presentations, proposal development, vendor management, and offshore development. – Serviced a Wide Range of Clients – Provided business and technological solutions to clients by leveraging best practices and innovative concepts across industries, including financial, manufacturing, pharmaceutical, retail, services, technology, and telecommunication. Highlights of clients serviced include: ADP, CDW, Citigroup, General Motors, Gillette, JP Morgan Chase, Liz Claiborne, MasterCard, MCI, Morgan Stanley, Nationwide, Prudential, and PSE&G.

Global, Us

Designed and developed custom, complex information technology application solutions for financial, technology, and pharmaceutical clients. Led development of object-oriented and batch applications in UNIX, Forte, C, Sybase, and Oracle. Facilitated workshops with clients and development teams to gather requirements and resolve technical limitations.

Bachelor, Computer Science

Education record