Frank Burns Email and Phone Number
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Customer success professional with more than 20 years of experience building trusted advisor relationships and delivering customer-centric growth strategies for SaaS startups to SMB and enterprise-level companies. Complimentary experience in account management, sales, and marketing. Key strengths include retaining and growing customer relationships, presenting to C-level executives and stakeholders, as well as identifying business development opportunities. Special experience in M&A negotiation and integration.Specialties: Strategic Planning, Client Service, Project Management, Technology, Social Media, Online Advertising, Brand Equity, SaaS
160Over90
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Senior Account Director160Over90 May 2022 - PresentNew York, New York, UsDelivering brand value and providing strategic counsel to clients, leveraging the unique approach of 160over90 (an Endeavor company): "Culture over Everything." -
Director Customer MarketingKronologic Jul 2021 - Feb 2022Austin, Texas, UsDefining and growing Kronologic's Customer Marketing cycle - building the expertise of our users and administrators based on what we are learning in successful relationships. -
Director Of Account ManagementKronologic Jan 2020 - Jul 2021Austin, Texas, UsKronologic converts qualified leads into sales meetings on the calendar, using AI and NLP integrated with calendar availabilities. I am here to fit solutions to clients' needs, analyze the impact of our work together, and feed the output back into our product and marketing organizations. I've always been passionate about clear-ROI SaaS and team utilization, did you know I've also always had a pet peeve about appointment-setting back-and-forth? Viva Kronologic. -
Co-Founder & Coo, Operations And StrategyHeart Of The Sun (Hots) Nov 2016 - May 2019• Co-founded a marketing agency specializing in messaging and planning, PPC, lead generation and conversion campaigns for small to medium-sized clients across multiple industries, including food delivery, publishing, retail and non-profit• Conceptualized and operationalized frameworks for agency processes such as resource utilization, staff/contractor billing, cash management, project quotes, business development and project management• Delivered $1 million in top-line revenue in the first full year of business, securing projects with notable clients such as RVCA, Metabolic Meals, Tecovas and Texas Monthly• Defined key performance indicators and led internal and external staff recruitment, managing a team of four full-time employees and up to five contractors on an as-needed basisEXIT: Created an equity conversion buyout event to hand off the business to partner
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Vp Of MarketingJustlegal Mar 2017 - Nov 2017• Led communication, branding and commercialization strategy for a Capital Factory technology startup, providing an attorney-client intake and scheduling SaaS solution • Developed B2B (attorney’s offices) and B2C (consumers seeking legal representation) messaging, which improved traction in a niche marketplaceEXIT: Counseled key decision-makers on sale of the company and provided marketing data to support valuation; JustLegal was acquired by DigitalTown Inc. (DGTW) for stock in November 2017
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Travel SabbaticalNone Apr 2016 - Mar 2017This was my gap year to reconnect with personal objectives, family, and friends.1. Resigned and sold our apartment2. Went on a 2-week trip to Italy and the UK3. Went on a 6-week camping trip from Austin to Florida to Maine to Wyoming back to Austin with wife and dog4. Volunteered at Festival Beach community garden and Caritas lunch kitchen for the homeless5. Advanced my songwriting and recording hobby, yoga practice, relationship with Godson6. Purchased a new home upon return and moved in, gardened, DIY7. Launched a slow job search in Q1 2017 and found JustLegal in March
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Vp Of Client ServicesPeople Pattern May 2015 - Mar 2016• Oversaw strategic services, account management, and customer support departments of a big data SaaS company providing cohesive digital marketing insights from unstructured social media data • Led an initiative that resulted in converting revenue model from 30% subscription, 70% project-based to 60% subscription, 40% project-based -
Client PartnerBazaarvoice Apr 2014 - May 2015Austin, Texas, Us• Served as subject matter expert (SME), and led conversion and integration of the newly acquired FeedMagnet software by serving as a product advocate and supporting field team in retention and cross-selling efforts • Retained 70% of FeedMagnet clients during the transition, and worked closely with client success teams in Munich, London, and California to upsell services to install base, achieving $4 million revenue target goal for rebranded “curations” capability within one year -
Vp Of SolutionsFeedmagnet Oct 2010 - Apr 2014Austin, Tx, Us• Recruited by founder of the early-stage social engagement software company to define product implementation, client acquisition, and marketing strategies• Coached fifteen employees across customer success, marketing, sales, and software implementation teams • Drove rapid account and revenue growth, increasing customer base from zero to fifty and annual recurring revenue to $2 million• Wrote proposals and secured deals with Fortune 100 clients, including Starwood Hotels, Estee Lauder, Adidas, Verizon, Red Bull and AMD EXIT: Leader on deal team that negotiated the sale of FeedMagnet to Bazaarvoice (BV) for $9 million cash - http://investors.bazaarvoice.com/releasedetail.cfm?ReleaseID=840266 -
Director Of StrategyTocquigny Apr 2008 - Sep 2010Austin, Tx, Us• Oversaw the development of market research, PPC, SEO, brand messaging, and marketing campaigns for clients of a full-service advertising and marketing consultancy, with a special focus on transitioning clients from direct to digital marketing strategies; notable clients include Teradata, Regent University, Sabre Travel, and DTCC• Grew agency revenue by $500K annually through the expansion of market research and consultancy services -
Account DirectorMillward Brown 2006 - 2007London , Co• Led and analyzed market research, copy testing, and brand equity studies to inform decision making and maximize profitability for key enterprise clients globally • Retained a $4M+ revenue account for by saving client $2M on the BRANDZ study while maintaining margins and increasing usage; led end-user training in New York, London, Moscow and Paris -
Account ManagerKantar Millward Brown 2002 - 2005London , Co -
Senior Research ExecutiveKantar Millward Brown 1999 - 2002London , Co
Frank Burns Skills
Frank Burns Education Details
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Penn State UniversityAnd Sciences -
The Wharton SchoolLeading And Managing People -
Exeter Executive TrainingTrusted Advisor Consultancy Skills Workshop
Frequently Asked Questions about Frank Burns
What company does Frank Burns work for?
Frank Burns works for 160over90
What is Frank Burns's role at the current company?
Frank Burns's current role is Customer Success, Product Marketing, Strategy, Research, B2B, B2C. Core values = friendship and creativity..
What is Frank Burns's email address?
Frank Burns's email address is fp****@****vol.com
What is Frank Burns's direct phone number?
Frank Burns's direct phone number is +151257*****
What schools did Frank Burns attend?
Frank Burns attended Penn State University, The Wharton School, Exeter Executive Training.
What skills is Frank Burns known for?
Frank Burns has skills like Social Media, Public Speaking, Customer Success, Brand Development, Digital Strategy, Online Marketing, Renewal Retention, Early Stage Startups, Revenue And Profit Growth, Account Management, Sales, Brand Equity Development.
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