Frank Burns

Frank Burns Email and Phone Number

Customer Success, Product Marketing, Strategy, Research, B2B, B2C. Core values = friendship and creativity. @ 160over90
Frank Burns's Location
Austin, Texas Metropolitan Area, United States, United States
About Frank Burns

Customer success professional with more than 20 years of experience building trusted advisor relationships and delivering customer-centric growth strategies for SaaS startups to SMB and enterprise-level companies. Complimentary experience in account management, sales, and marketing. Key strengths include retaining and growing customer relationships, presenting to C-level executives and stakeholders, as well as identifying business development opportunities. Special experience in M&A negotiation and integration.Specialties: Strategic Planning, Client Service, Project Management, Technology, Social Media, Online Advertising, Brand Equity, SaaS

Frank Burns's Current Company Details
160over90

160Over90

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Customer Success, Product Marketing, Strategy, Research, B2B, B2C. Core values = friendship and creativity.
Frank Burns Work Experience Details
  • 160Over90
    Senior Account Director
    160Over90 May 2022 - Present
    New York, New York, Us
    Delivering brand value and providing strategic counsel to clients, leveraging the unique approach of 160over90 (an Endeavor company): "Culture over Everything."
  • Kronologic
    Director Customer Marketing
    Kronologic Jul 2021 - Feb 2022
    Austin, Texas, Us
    Defining and growing Kronologic's Customer Marketing cycle - building the expertise of our users and administrators based on what we are learning in successful relationships.
  • Kronologic
    Director Of Account Management
    Kronologic Jan 2020 - Jul 2021
    Austin, Texas, Us
    Kronologic converts qualified leads into sales meetings on the calendar, using AI and NLP integrated with calendar availabilities. I am here to fit solutions to clients' needs, analyze the impact of our work together, and feed the output back into our product and marketing organizations. I've always been passionate about clear-ROI SaaS and team utilization, did you know I've also always had a pet peeve about appointment-setting back-and-forth? Viva Kronologic.
  • Heart Of The Sun (Hots)
    Co-Founder & Coo, Operations And Strategy
    Heart Of The Sun (Hots) Nov 2016 - May 2019
    • Co-founded a marketing agency specializing in messaging and planning, PPC, lead generation and conversion campaigns for small to medium-sized clients across multiple industries, including food delivery, publishing, retail and non-profit• Conceptualized and operationalized frameworks for agency processes such as resource utilization, staff/contractor billing, cash management, project quotes, business development and project management• Delivered $1 million in top-line revenue in the first full year of business, securing projects with notable clients such as RVCA, Metabolic Meals, Tecovas and Texas Monthly• Defined key performance indicators and led internal and external staff recruitment, managing a team of four full-time employees and up to five contractors on an as-needed basisEXIT: Created an equity conversion buyout event to hand off the business to partner
  • Justlegal
    Vp Of Marketing
    Justlegal Mar 2017 - Nov 2017
    • Led communication, branding and commercialization strategy for a Capital Factory technology startup, providing an attorney-client intake and scheduling SaaS solution • Developed B2B (attorney’s offices) and B2C (consumers seeking legal representation) messaging, which improved traction in a niche marketplaceEXIT: Counseled key decision-makers on sale of the company and provided marketing data to support valuation; JustLegal was acquired by DigitalTown Inc. (DGTW) for stock in November 2017
  • None
    Travel Sabbatical
    None Apr 2016 - Mar 2017
    This was my gap year to reconnect with personal objectives, family, and friends.1. Resigned and sold our apartment2. Went on a 2-week trip to Italy and the UK3. Went on a 6-week camping trip from Austin to Florida to Maine to Wyoming back to Austin with wife and dog4. Volunteered at Festival Beach community garden and Caritas lunch kitchen for the homeless5. Advanced my songwriting and recording hobby, yoga practice, relationship with Godson6. Purchased a new home upon return and moved in, gardened, DIY7. Launched a slow job search in Q1 2017 and found JustLegal in March
  • People Pattern
    Vp Of Client Services
    People Pattern May 2015 - Mar 2016
    • Oversaw strategic services, account management, and customer support departments of a big data SaaS company providing cohesive digital marketing insights from unstructured social media data • Led an initiative that resulted in converting revenue model from 30% subscription, 70% project-based to 60% subscription, 40% project-based
  • Bazaarvoice
    Client Partner
    Bazaarvoice Apr 2014 - May 2015
    Austin, Texas, Us
    • Served as subject matter expert (SME), and led conversion and integration of the newly acquired FeedMagnet software by serving as a product advocate and supporting field team in retention and cross-selling efforts • Retained 70% of FeedMagnet clients during the transition, and worked closely with client success teams in Munich, London, and California to upsell services to install base, achieving $4 million revenue target goal for rebranded “curations” capability within one year
  • Feedmagnet
    Vp Of Solutions
    Feedmagnet Oct 2010 - Apr 2014
    Austin, Tx, Us
    • Recruited by founder of the early-stage social engagement software company to define product implementation, client acquisition, and marketing strategies• Coached fifteen employees across customer success, marketing, sales, and software implementation teams • Drove rapid account and revenue growth, increasing customer base from zero to fifty and annual recurring revenue to $2 million• Wrote proposals and secured deals with Fortune 100 clients, including Starwood Hotels, Estee Lauder, Adidas, Verizon, Red Bull and AMD EXIT: Leader on deal team that negotiated the sale of FeedMagnet to Bazaarvoice (BV) for $9 million cash - http://investors.bazaarvoice.com/releasedetail.cfm?ReleaseID=840266
  • Tocquigny
    Director Of Strategy
    Tocquigny Apr 2008 - Sep 2010
    Austin, Tx, Us
    • Oversaw the development of market research, PPC, SEO, brand messaging, and marketing campaigns for clients of a full-service advertising and marketing consultancy, with a special focus on transitioning clients from direct to digital marketing strategies; notable clients include Teradata, Regent University, Sabre Travel, and DTCC• Grew agency revenue by $500K annually through the expansion of market research and consultancy services
  • Millward Brown
    Account Director
    Millward Brown 2006 - 2007
    London , Co
    • Led and analyzed market research, copy testing, and brand equity studies to inform decision making and maximize profitability for key enterprise clients globally • Retained a $4M+ revenue account for by saving client $2M on the BRANDZ study while maintaining margins and increasing usage; led end-user training in New York, London, Moscow and Paris
  • Kantar Millward Brown
    Account Manager
    Kantar Millward Brown 2002 - 2005
    London , Co
  • Kantar Millward Brown
    Senior Research Executive
    Kantar Millward Brown 1999 - 2002
    London , Co

Frank Burns Skills

Social Media Public Speaking Customer Success Brand Development Digital Strategy Online Marketing Renewal Retention Early Stage Startups Revenue And Profit Growth Account Management Sales Brand Equity Development Customer Retention Market Planning Software As A Service Brand Equity Digital Media Business Development Market Research Client Services Negotiation Digital Marketing Advertising Integrated Marketing Lead Generation Strategic Planning Exit Strategies Strategy Online Advertising Key Account Relationship Building Global Client Management Customer Centric Solutions Customer Insight Program Management Marketing Proposal Writing Creative Strategy Cross Functional Team Leadership Value Propositions Conversion Optimization Social Media Marketing Email Marketing Project Management Staff Development Product Development Product Launch Marketing Strategy Analytics Mobile Devices Mergers And Acquisitions

Frank Burns Education Details

  • Penn State University
    Penn State University
    And Sciences
  • The Wharton School
    The Wharton School
    Leading And Managing People
  • Exeter Executive Training
    Exeter Executive Training
    Trusted Advisor Consultancy Skills Workshop

Frequently Asked Questions about Frank Burns

What company does Frank Burns work for?

Frank Burns works for 160over90

What is Frank Burns's role at the current company?

Frank Burns's current role is Customer Success, Product Marketing, Strategy, Research, B2B, B2C. Core values = friendship and creativity..

What is Frank Burns's email address?

Frank Burns's email address is fp****@****vol.com

What is Frank Burns's direct phone number?

Frank Burns's direct phone number is +151257*****

What schools did Frank Burns attend?

Frank Burns attended Penn State University, The Wharton School, Exeter Executive Training.

What skills is Frank Burns known for?

Frank Burns has skills like Social Media, Public Speaking, Customer Success, Brand Development, Digital Strategy, Online Marketing, Renewal Retention, Early Stage Startups, Revenue And Profit Growth, Account Management, Sales, Brand Equity Development.

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