Responsibilities:• Oversee the entire commercial laundry operation. • Develop and execute strategic plans to increase revenue and profitability.• Monitor and analyze key financial and operational metrics, make necessary adjustments to meet or exceed budget goals.• Hire, train, and manage a team of managers and staff to ensure a high level of satisfaction and efficient operations.• Foster a positive and inclusive work culture, providing coaching and support to team members when necessary.• Ensure compliance with all company policies and procedures, as well as state and federal laws and regulations.• Regularly communicate with Executive management and provide reports on performance and accomplishments.• Develop and maintain relationships with vendors, contractors, and other external partners.• Identify and address any customer concerns or issues in a timely and satisfactory manner.

Develop, appraise, and meet budget requirements for the location including revenues, operating costs and profit margins.Responsible for growth, lost accounts, merchandise, delinquent accounts, contract renewals and negotiations, machinery, fleet vehicles, and assisting on new sales in present accounts.Manage the location as a profit center for UniFirst.Assist the Sales Department with soliciting new customers.Operate the location in line with company policies and procedures.Comply with DOT, OSHA, and state regulations regarding transportation, operations, and personnel as well as involvement with environmental compliance.Hire, train, supervise and discharge personnel at the location.Supervise and plan the activities of personnel at the location.Delegate responsibility to personnel at the location.Maintain morale of all employees at facility and give recognition where earned.Counsel and advise employees as needed.Give corrective action to employees as required.Ensure that quality and safety programs circulated by quality system are implemented at location

Responsible for the oversight of all Contract Operations 275 direct reports.Essential Functions: Assesses incidents, complaints, (e.g. safety issues, transportation routes, department staffing, etc.) for the purpose of resolving or recommending a resolution to the situation.• Directs department operations (e.g. budgeting, safety programs, preventive maintenance, etc.) for the purpose of providing services within established time frames and in compliance with requirements.• Facilitates and/or participates in meetings and workshops, etc. for the purpose of identifying issues, developing recommendations supporting staff.• Performs personnel functions (e.g. interviewing, evaluating, supervising, counseling, disciplining, directing, training, etc.) for thepurpose of maintaining adequate staffing, enhancing productivity of personnel and achieving department objectives within budget.• Prepares a wide variety of written materials (e.g. correspondence, memos, reports, policy/procedures, budget, etc. ) for the purpose of documenting activities, providing written reference, and/or conveying information.• Recommends new hires, promotions, terminations for the purpose of maintaining staffing needs and productivity of the work force.work force.• Responds to emergency situations during and after standard hours.

● Responsible for overseeing all Maryland, D.C. and Virginia contract operations, Joined the Reston Limousine management team in 2014 after moving to Washington D.C. from the sunny state of Florida. Formerly a service manager with Cintas for more than five years and a general manager for Crystal Logistics for seven years, Frank has extensive experience in policy and procedures, training, marketing, mentoring, and most of all, customer service. He obtained a Bachelor of Science degree in management with a minor in business administration from Rowan University in New Jersey. He also holds Six Sigma certification in analyzing and improving business processes.● Frank works out of the company’s Maryland office but spends many of his days traveling out in the field in northern Virginia, The District and Maryland. When he’s not focusing on improving Reston Limousine’s operations, his mind is on other fields – particularly baseball and football. Frank actually played a short stint in the minors, covering center field for the Sumter Braves, an Atlanta Braves affiliate. He brings the same dedication and team-playing skills to his position at Reston Limousine.

● Manage, train and motivate drivers to provide excellent service to clients● Established policy procedures to ensure consistent quality level of service to all clients● Developed marketing strategies to drive revenue● Maintain a high level of discretion and professionalism for A-list clients ● Stay current on all local regulations and politics● Able to think on feet to solve problems

● Manage and develop a hardworking, results-driven service/sales team● Communicated with clients and merchants to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback● Conduct weekly/monthly training sessions in business retention, product knowledge and sales strategy● Responsible for a 50+ team consisting of Customer Service Mangers, Customer Service Representatives, Service Administrators and Service/Sales Representatives● Resolve critical issues related to service/sales● Consistently met and exceeded sales goals; awarded three years straight Company Sales Representative, Customer Service, and Service Representative of the year. ● Responsible for staffing, hiring, budget, payroll and P&L