Franklin Aguilar Email and Phone Number

I manage commercial partnerships with the music industry and oversee digital marketing campaigns for clients across the U.S. and LATAM.We're experts in creating tailor-made projects, from developing the strategy to implementing the execution. We aim to elevate the artist-audience connection via creative support, content development, and multi-media strategies.

I supported Label and Product BD teams where I worked closely with deal negotiators for Meta’s global music licensing agreements and partnered with product stakeholders across Meta’s family of apps to define, enable, and grow music features.

The team's primary objective was to minimize physical and brand risks through proactive outreach, investigation, and de-risking strategies. We were dedicated to analyzing and synthesizing the factors contributing to user disgruntlement and dissatisfaction, aiming to inform product and policy development.

Reble was founded in September 2017 by Mike DiBlasio. When I came into the picture in late 2019, Mike and I explored different avenues with the Reble brand. Thus, RebleTV was born, and we began covering music, specifically Hip-Hop.RebleTV’s mission was to support the underground scene. We were giving local artists an outlet to tell their stories and expand their audience. We strived to become a trustworthy media news company in the music industry while helping artists at the earlystages reach the next level in their careers.

- Developed organic content strategies (4 months: Reach +215% | Engagement +170%).- Researched/analyzed the latest promotional functionalities across company social channels.- Produced and edited visual content for distribution across company socials.- Authored help center articles and corporate blogs focused on customer education/advocacy.- Continued my duties as a tech support rep. specifically for pipelines via social channels.

- Maintained a cumulative 94% customer satisfaction average across tickets, live chats, and phone calls.- Educated/empowered users to leverage Teltech's technology (RoboKiller, TrapCall, TapeAcall).- Strategically de-escalated disgruntled customers and provided them with tailored solutions.- Assessed enhancements to products and features for improved alignment with user needs.- Collaborated with Quality Assurance to escalate bug reports to Engineering teams.- Reviewed peer tickets and suggested performance improvements.

Covered urban music across the U.S. and LatAm by:- Reporting on the culture and business side of the industry.- Writing artist profiles and feature stories.- Booking talent and conducting interviews for editorial releases.- Optimizing WordPress application programming interface: SEO Customization.+22% average monthly website visits.

As an Emmis NYC intern, I was rotated biweekly across four different departments within Hot 97, 107.5 WBLS, & 1190 WLIB. The departments included: - Programming - Promotions - Digital - Sales Each department provided unique insight into its operations and objectives. I left with a deep understanding of each pillar and how the business functions as a whole.Results:- 1st Place, Final Intern Project (Sales analysis/presentation about an existing client), I got the green light to assist the Account Executive working with this client.- "Best intern presentation I've ever seen during my time here." - Pio Ferro, SVP Content & Operations

- Traveled to different Famous Footwear stores within the NJ district to help teams understand KPIs and reach OKRs.- Trained sales associates on how to use and describe the use and operation of merchandise to customers. - Trained cashiers on how to process cash and credit payments for in-store purchases.- Audited all cash registers by performing sales verifications to avoid discrepancies.- Stayed up to date with product, promo, and policy knowledge.- Ran shipment operations and visuals according to company standards.- Kept the team motivated to reach goals while maintaining a respectful and fun work environment.Results:- Surpassed net revenue YoY 3/3 years at the Elizabeth location.- Increased accessory sales by 70% YoY during my time at the Woodbridge location.- Loss prevention decreased by an average of 30% in both locations.

- Joined the cast in the station's morning show, "El Vacilon de la Mañana."- Assisted in the coordination of artist bookings for the morning show interviews.- Researched relevant trending news for talent’s on-air segments.- Managed the station's promo suite program to enter & track contest winners.- Screened callers and warmed them up before going live on-air.- Wrote news articles for the show's blog on the station's (La Mega) website.- Engaged in community management for the show's socials (Facebook, Instagram, Twitter).- Created content using Canva and Adobe suite for the show’s socials (Facebook, Instagram, & Twitter).Results:- 1 of 2 interns who received the privilege to work the "Mega Mezcla" summer concert where I managed backstage pass contest winners and coordinated artist interviews with the press (Only the top 2 interns out of 10 got to work this event).- Average metrics across all socials: +33.2% reach +67.4% engagement +5.3% followers

This was my first job straight out of high school. I started out as a Sales Associate and after one quarter got promoted to Assistant Manager. The store manager knew that she could rely on me to cover anyone's shift and go above and beyond in my role. Once the opportunity arose, I took full advantage and showed her my commitment to the store.