Franklin Alves Email & Phone Number

Saint Petersburg, Fl, Us

https://linktr.ee/BLVDStPeteFounded BLVD St. Pete, Reimagine I-175, as a grassroots initiative aimed at transforming Interstate 175 into a street-grade boulevard, fostering urban connectivity and community engagement.-Spearheaded the formation of the volunteer group, assembling a dedicated team of advocates and stakeholders passionate about urban revitalization and progressive transportation solutions.-Developed the vision and mission for the organization, articulating a bold and innovative approach to reimagining urban infrastructure and enhancing quality of life in St. Petersburg.-Led strategic planning efforts and coordinated collaborative partnerships with local government agencies, urban planners, community organizations, and residents to advance the project's goals and objectives.-Championed the cause through effective advocacy campaigns, public outreach initiatives, and media engagement, raising awareness and generating momentum for the transformation of I-175.

St Petersburg, Fl, Us

St Petersburg, Fl, Us

-Quality assurance tester in a fast-paced SaaS startup with quick application development life cycles-Juggling multiple competing priorities, and managing expectations both internally and with clients-Review all submitted Bug and Support tickets and set Priority and severity-Serve as the single point of contact for escalated tech support issues withing with key partners in Development, Customer Success, and Support to help set sprint priorities-Work independently with varying customer personas to resolve escalated, high visibility technical concerns -Develop knowledge of the product, modules, industry to become a resource to customers, team members, and other teams including the creation of partner apps, data file issues, campus creations, and Single Sign-On consultation and direction for IT teams,-A unique insight into the needs and issues facing customers as part of an important feedback loop, ensuring high-quality deliverables-Analyzed issues to identify troubleshooting methods needed for quick remediation.-Explained technical information in clear terms to promote better understanding for non-technical users. -Communicated with stakeholders to share critical technical information and deliver project updates. ---- -Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment. -Met with team personnel to share details of discovered issues and recurrent custom complaints.-Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.-Helped streamline repair processes and update procedures for support action consistency.

St Petersburg, Fl, Us

• Provide product training, onboarding, and escalations for new and existing customers• Act as a trusted advisor to key partner stakeholders to drive product adoption and ensure they leverage product and solutions to achieve their goals with measurable outcomes• Operate as the lead point of contact for all matters specific to your account• Track customer metrics and sentiment to identify churn risk and work proactively with sales to address/eliminate that risk• Create real referenceable clients and work closely with other departments to define and highlight these clients• Prioritize and drive resolution on escalated customer issues• Monitor and facilitate customer adoption of solution features and functionality while providing an understanding of their overall needs as they relate to our products• Document all communication with users and accounts accurately and in a timely manner in Hubspot• Work with customers to develop success plans aligned with product capabilities, that outline their critical success factors, metrics for success, potential issues and provide recommendations• Ensuring customer objectives are clearly documented and reviewed throughout the customer journey• Analyze customer to proactively identify churn risk, renewals, outreach strategy on a quarterly basis• Effectively navigate customer’s organization to grow our relationships and influence• Identify product adoption within 60 days of start, while collecting customer feedback and ensuring the feedback reaches the necessary departments

Pinellas County, Florida, Us

•Coordinate all aspects of event management for St. Petersburg college Seminole Campus Studnet Center, utilizing space for, gaming and other special events.•Managing all aspects of Student Life and leadership social media marketing platforms •Ensuring efficiency on all campus posting to create uniformity and visually appealing marketing.

St. Petersburg, Florida, Us

•Preside over the daily sessions of the Senate•Preserve order in the chamber•State parliamentary motions•Rule on parliamentary questions•Appoint committee chairs and members•Refer bills to committee•Sign legislation•Act as the official spokesperson for the Senate_______________________________________________•Oversaw all daily operations of an organization with a budget over $3million.•Recruited, hired, trained, and supervised all employees and volunteers.•Managed all projects and programs across seven departments, directing new growth and outreach.•Created policies and procedures for personnel and equipment to increase efficiency and transparency.•Created and ran the department of executive operations to manage human resources, offices, and all physical assets.

St. Petersburg, Florida, Us

• Confer with members of educational committees and advisory groups to obtain knowledge of subject areas, and to relate curriculum materials to specific subjects, individual student needs.• Develop teaching or training materials for incoming students.• Prepare workshops or learning modules for training sessions according to students' needs.• Conduct or participate in workshops, committees, and conferences designed to promote the intellectual, social, and physical welfare of students.

Woonsocket, Ri, Us

•Receive written prescription or refill requests and verify that information is complete and accurate. •Establish or maintain patient profiles, including lists of medications taken by individual patients.•Maintain proper storage and security conditions for drugs. •Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.

London, Gb

•Issue receipts, refunds, credits, or change due to customers.•Receive payment by cash, check, credit cards, vouchers, or automatic debits.•Process merchandise returns and exchanges.•Answer customers' questions, and provide information on procedures or policies.•Request information or assistance using paging systems.•Maintain clean and orderly checkout areas.•Resolve customer complaints.•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.•Sort, count, and wrap currency and coins.•Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Bachelors, Interdisciplinary Social Science

Associate'S Degree, Business Administration And Management, General

Education record