- Provided second-level escalation support and monitoring for the Back Office Listed Derivatives Division acting as subject matter expert.- Wrote complex SQL to create ad-hoc reports using complex joins, grouping, aggregation, and nested subqueries.- Successfully managed vendor relationships with the FDU Utility, optimizing support processes.- Pioneered an agile framework model for global support, enhancing team efficiency.- Established SLA metrics, governance structures, and performance-tracking mechanisms.- Drove automation initiatives, streamlining operations and reducing incident tickets.- Mentored and developed a skilled team through recruitment, best practices, and stakeholder management.- Initiated working groups to enhance application efficiency and stability.- Responsible for front-to-back ownership of production environment issues including global Business and IT stakeholder notifications, root cause analysis, upstream/downstream/vendor application and infrastructure team collaboration, short-term workarounds, long-term issue resolutions, postmortem issue assessments, and coordination of remediation efforts.- Proactively worked to minimize potential issues and shorten issue resolution times by partnering with the development team to design and implement strategic frontend and backend tools within the application framework.- Owned the Production Environment of the applications including the deployment, maintenance, and regulatory testing activities.- Created and managed Change Requests and problem Tickets in accordance with all Release Management and Problem Management guidelines

- Performed analysis and presented trade volume reports using SQL, MS Excel, and Perl scripts.- Cut monthly cost to team infrastructure budget by organizing and leading a Global Linux server decommission initiative. Analyzed servers Globally to locate underutilized hosts and migrate workload over to current infrastructure which created a 34% downward trend of server utilization. - Led and trained global team members in a complex large-scale Two-Factor (2FA) authentication migration project that impacted 400 plus clients. - Presented 2FA migration progression weekly in designed Excel spreadsheets with pivot tables. - Manage development and ongoing support for market data cost reduction by analyzing market data usage with SQL and MS Excel to communicate usage to business partners.- Wrote complex SQL to create ad-hoc reports using complex joins, grouping, aggregation, and nested subqueries.- Wrote and automated reports to improve efficiency with daily reports- Central point of contact for daily end-of-day volume reporting.- Manage development and ongoing support for Crystal Reports and ad hoc scripts utilizing scripts and SQL.- Collaborated with various business and IT departments through 2FA implementation.- Maintain relationships with Developers and the Electronic Execution Desk (within the business) as a point of contact for queries and changes.- Member of regional client services team; providing in-depth 1st/2nd line application support for production issues from initial client contact through to resolution, including root cause identification and implementing preventative action.- Manage production incidents, resolve them independently, or ensure appropriate ownership within support and development teams. Ensure clients and management are kept up to date.- Analyzed moderate to advanced inquiries and led problem resolution.

• Maintained relationships with Developers and the Electronic Execution Desk (within the business) as a point of contact for queries and changes.• Member of regional client services team, provided in-depth 1st/2nd line application support for production issues from initial client contact through to resolution, including root cause identification and implementing preventative action.• Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams. Ensure clients and management are kept up to date.• Analyzed moderate to advanced inquiries and lead problem resolution.• Interface with clients, traders, developers and other IT staff to ensure appropriate prioritization of requests and ensure the smooth running of systems.• Ensure appropriate monitoring of systems and hardware is in place to minimize future incidents.• Work with regional and global teams to implement projects affecting clients or the trading environment.• Analyzed market data to communicate usage with desk trades and to reduce cost.• Provided start and end of day application status to Senior Management via Duty Manager.

• Researched and tested NOLIO Application Release Automation tool to deliver code builds to test environment for future improvements to releases.• Started development of a tool that improves Global Stock Loan release efficiency in C#, using ASP.NET to build the front-end.• Conducted BAU releases. Ensured global team was kept up to date of package builds during week and lead release call. • Revised and improved existing control-m batch jobs.

Created a Web facing application for traders while following the SDLC process.