Frank Cillis Email & Phone Number

San Pedro Sula, Hn

Honduras

Remote

* Provided comprehensive assistance to gaming company customers through ticket-based and chat-based support channels.* Aided customers in account recovery, facilitating refunds, and assisting in the retrieval of missing items and payments.* Promptly addressed bug reports and feedback to ensure a smooth gaming experience for customers.* Delivered exceptional customer service to ensure every customer's gaming experience was easy and unmatched.* Collaborated effectively with internal teams to resolve complex customer issues and improve support processes.* Maintained a high level of professionalism and efficiency in a fast-paced and dynamic support environment.* Demonstrated strong problem-solving skills and technical expertise to troubleshoot customer issues effectively.* Received positive feedback from customers and consistently achieved high customer satisfaction ratings.* Contributed to the overall success of the customer support team by sharing insights and best practices with colleagues.

Estados Unidos

- Delivered exemplary customer service to members from diverse corporations seeking insights into their benefits and optimal account utilization.- Utilized various contact methods, including chat, emails, tickets, and phone conversations, to proficiently address issues related to platform functionality.- Diligently reported identified bugs to respective departments, contributing to the continuous refinement of systems.- Interacted with multiple teams simultaneously, ensuring quick and efficient resolutions to member problems with benefit applications.- Created an environment where members felt understood and received rapid resolutions, resulting in consistently excellent Customer Satisfaction (CSAT) results.- Instructed users on effective utilization of the service platform, both online and through applications, empowering them with knowledge to maximize benefits.- Demonstrated a commitment to service excellence by managing complex tasks such as troubleshooting, communication, and education.- Contributed to the organization's commitment to service excellence by providing the highest level of professional customer service on a daily basis.

Fort Lauderdale, Florida, Estados Unidos

- Assumed pivotal responsibility for preserving the customer base by actively engaging with individuals contemplating cancellation of subscriptions to Omega XL.- Established strong rapport and utilized skillful communication techniques to persuade customers to retain their subscriptions.- Achieved an outstanding retention rate through effective engagement strategies.- Successfully convinced retained customers to continue their subscriptions, resulting in complete satisfaction with their decision.- Played a critical role in maintaining customer loyalty and satisfaction with the product.

Remote

- Responded to inbound calls from prospective customers inquiring about OmegaXL.- Completed thorough training to enhance proficiency in sales and upselling methodologies.- Executed strategic sales techniques to effectively secure product purchases and promote supplementary offerings.- Attained sales objectives by implementing a systematic approach focused on maximizing closures and upselling opportunities.

Fort Lauderdale, Florida, Estados Unidos

- Managed inbound calls from potential clients, evaluating their cases to determine eligibility for participation in ongoing legal class action suits.- Conducted thorough assessments to gauge the extent of impact from products on individuals' daily lives.- Facilitated legal recourse for individuals affected by adverse effects of certain products, aiming to provide relief and resolution.

San Pedro Sula, Honduras

- Received extensive training as a Sales Agent for the "Blue Fusion" campaign at Allied Global.- Acted as a central point of contact for inbound customer inquiries, addressing their hotel preferences across various renowned establishments.- Utilized online platforms such as "Reservation Counter" and "Reservation Desk" to facilitate seamless room bookings.- Assisted customers in identifying alternative accommodations in cases of full occupancy, ensuring alignment with their preferences.

Honduras

- Started as a Customer Service Agent at Allied Global, addressing client inquiries encompassing various topics from service-related questions to billing and phone-related issues.- Promoted to the esteemed Customer Retention Team, where I resolved intricate technical issues concerning customers' phones.- Implemented strategic initiatives to actively deter cancellations and enhance customer retention rates.