Franklin Davis Email & Phone Number

Thames Ditton, Gb

Thames Ditton, England, United Kingdom

• Lead Project teams to ensure Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are achieved on complex projects that span one or multiple lines of business• Working alongside multiple teams to ensure deliverables are met through, scoping, design, build and implementation. • Worked on projects to increase the chatbot customer satisfaction score (CSAT) from 8% to 40% in a span of 8 months.• Successfully planned and delivered Salesforce Classic to Salesforce Lighting migration project consisting of multiple lines of business on a company wide scale.• Report on project success criteria results, metrics, test and deployment management activities

Berlin, Germany

• Worked on projects for designing sales strategy and CRM product solutions to streamline the business process and increase productivity by 20%.• Conducted research, surveys and interviews on consulting projects to gain further information.• Supported Senior Managers in project management task by defining project scope, planning, creating objectives, timelines and risk analysis.• Worked with on sales projects focusing on B2B Customers. • Provided the project information in detailed reports and presentations to senior manager. • Managed relationships with all relevant stakeholders, client and collaborated with various teams in cross functional projects.• Conducted end to end recruiting process of experts, consultants and freelancers through various online platforms.

Sankt Leon-Rot, Baden-Württemberg, Germany

• Assisted Senior Managers in project management tasks.• Assisted in development of project plans and roadmaps as a part of a cross-functional team in an international environment.• Prepared and delivered presentation, project reports, organized meetings and workshops.• Assisting in B2B consulting for SAP SuccessFactors (SaaS).• Collaborated with customers to understand issues and project requirements.• Master thesis on Partner Management – Best Practices for Effective Partner Enablement (focused on identifying best practices for enablement/training of consultants).

Pune, Maharashtra, India

• Contacted and developed relation with clients and stakeholders through phone, email and face-to-face meetings.• Worked with on sales projects focusing on B2B Customers. • Conducted market research to identify leads using various sales tools and using multiple online platforms• Prepared email templates and cold calling scripts to convert qualified leads into prospects.• Reached out and converted customer leads through cold calling.• Assisted in Account Management and acted as interface between the various partner and internal teams in the organization.

Pune, Maharashtra, India

• Worked on development and implementation of marketing campaigns, strategies and social media content for release of new products.• Worked in creation of multimedia content in form of video and images using Adobe Premiere Pro and Adobe Photoshop to promote client’s brand.• Management of multiple customer social media channels and influencer management.• Assisted in market research for analyzing customer market.• Trained and worked on understanding the social psychology of general public to maximize impact of marketing campaigns.

Master Of Engineering - Meng, International Business And Engineering

Activities and Societies: International Student Helper • Conducting of campus tours and information sessions for prospective students •.

Bachelor’S Degree, Electronics & Telecommunication, Grade : 66.67 % (Distinction)

• Served as core committee member for National Level Technical Event 'Innovation2K16'. • Member of the Astronomy club. • Student Council.

77.63%

High School, 84%