Assigned to CITIBANK, N.A. - SingaporeSenior Analyst – Level-1/Level-2 support( Feb 2013 - Present) Maintenance support of Vision Plus system of several countries (Japan, India, Thailand, Indonesia, Australia, Vietnam, Australia, Philippines, Hong Kong, Taiwan, Malaysia) . Applications covered under Vision plus are Card Member Demographics (Card Opening, Card Replacement/Transfer, and Card Renewal), Card Embossing, Billing and Payments , Interest and Charges computations, Annual Fee, Block Codes propagations Letter Generations, Statements, DD generations Maintenance support includes the following:o Production Support - Early resolutions of production batch ABENDs within SLA (Service Level Agreement)o Resolution of User Raised Issues and Batch ABENDS within SLA (Service Level Agreement) or severity of the problem. • Provides Analysis and propose resolution on the production ABENDS• Provides Analysis and propose resolution on the User Raised Issues within SLA. • Communicates and clarifies the issues with the Business• Investigate and provide Root cause of the issues to the Business• Propose resolution on the Issues to L3 Team for permanent fix if needed.• Creates Adhoc jobs for patching of invalid data upon Business request. Data errors can be due to system or user entries.• Creates Adhoc jobs to generate Impact List Reporto Tools used in resolving production productions ABEND:• Easytrieve programs• IBM Utilities such as SORT, IDCAMS etc. Technical Environmento Machine - Mainframeo Operating System – OS 390o Language used – COBOL, CICS COBOL, Easytrieveo Database – VSAM

CITIBANK, N.A. - Singapore Employer: A-IT Software Services Pte. Ltd , April 2001 –Feb 21, 2013Senior Business/System Analyst (April 2001 – Feb 2013) Gathered, documented and reviewed the Business Requirements with Functional , Technical SMEs and other stakeholders- this applies to the projects and BAU enhancement requests Formulated/created Functional design documentation Conducted walkthrough/review of functional design document, data mapping with all stakeholders Analyzed technical considerations/limitations for functional impact  Prepared training materials, conducted trainings for Users on the functionality Responsible in the end to end project analysis, estimation, scheduling/allocation of resource and development/deployment of the changes/enhancements. Involved in the review of the testing results/reports and all the other interfaces with other systems/applications. Provided upfront support to Users for any clarifications, issues from SIT, UAT, Cutover till Production/BAU. Lead a team of 5 programmers.Major Projects handled :Japan ECS conversion to ECS+ (Vision Plus) , Maintenance and Production support(Jan 2011 – Feb 2013)Technical Environmento Machine - Mainframeo Operating System – OS 390o Language used – COBOL, CICS COBOL, Easytrieveo Database – MVS, VSAMECS (Enhance Cardpac System) Support and Maintenance(Jan 2003 - Oct 2012)Technical Environmento Machine - Mainframeo Operating System – OS 390o Language used – COBOL, CICS COBOL, Easytrieveo Database – MVS, VSAMJapan Credit Card system conversion to ECS (Enhance Cardpac System) (April 2001 – January 2003)Technical Environmento Machine - Mainframeo Operating System – OS 390o Language used – COBOL, CICS COBOL, Easytrieveo Database – MVS, VSAM

Business Consultant of CRM Project (Data Warehouse)(January 2001 – April 2001) Oversee Analysis, Development, Testing and Implementation of Data Warehouse and CRM projectResponsibilities Worked closely with the users and outside consultants for any changes and revisions of the current requirements. Supervised programmers in the development and implementation of Data Warehouse and CRM in-house programs Lead a team of 4 programmers.Programming Manager of Invest One Systems and Omniplan Systems (September 19997 – January 2001) Supervised Y2K revisions, testing and implementation of the System Supervised conversion of all Far East Bank Trust accounts to BPI’s Invest One Accounts due to merger Conversion of Philippine National Oil Company’s Retirement Plan from Far East Bank to BPI’s OMNIPLAN system Implementation of automated uploading of contributions, withdrawal and Loans payment to OMNIPLAN Lead a team of 3 programmers.Responsibilities Maintenance of the systems including revisions and customization according to the user requirements Design and presents project proposals as a solution to the user’s system’s request Development of Program Design and Specifications for the programmers Liaised with the users regarding problems or clarifications on the requirements Supervised production supportTechnical Environmento Machine - Mainframeo Operating System – OS 390o Language used – COBOL, CICS COBOL, Easytrieveo Database – MVS, VSAM, DB2

Project Leader of CA/SA System (July 1991- September 1997) Conversion of five (5) manual branches into computerized CA/SA branches Installation of CA/SA system in 16 new branches Development ATM SA System in a Local Area Network where master files resides in a Stratus/88 environment Deposit Sizing of all RSA (Regular SA) Design/development of Control Reports and Statement of Accounts Lead a team of 3 programmers/system engineers.Responsibilities Handled Installation of CA/SA (Current Accounts and Savings Account Systems) hardware and CA/SA software for new branches Handled Conversion of Manually operated branches to computerized branches Designed and created Marketing reports programs using CA/SA system data to enhance the branch and marketing operations Maintained and handled the CA/SA System hardware and software Handled CA/SA System Training of branch’s personnel Handled production support of CA/SA Systems operationsTechnical Environmento IBM PS/2s and IBM PC compatibleso Operating System – DOSo LAN software – NOVELL/IBM PC LANo LAN hardware – Arcnet Topologyo Language – Foxpro LAN for DOS with SQL

Instructor(June 1990 – July 1991) Duties include teaching of COBOL, PLF (Program Logic Formulation), and DBASE III+. Prepared program specifications, examinations, and conducted testing of programs made by the students. Also handled Software courses such as LOTUS, WORDSTAR, and DOS commands