Director, It Infrastructure Management
Current
Aug 2022 - Present
AeroLeads people directory · profile
Franklin E. Ramos Email & Phone Number
New York City IT Professional
at
New York City Housing Authority (NYCHA)
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
New York City IT Professional
Location
Brooklyn, New York, United States
Who is Franklin E. Ramos? Overview
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Quick answer
Franklin E. Ramos is listed as New York City IT Professional at New York City Housing Authority (NYCHA), based in Brooklyn, New York, United States. AeroLeads shows a matched LinkedIn profile for Franklin E. Ramos.
Franklin E. Ramos previously worked as Director, IT Infrastructure Management at New York City Housing Authority (Nycha) and Senior Enterprise Security Architect at Nyc Department Of Information Technology & Telecommunications. Franklin E. Ramos holds Bachelor Of Science (Bs), Computer And Information Science, Information Systems from Brooklyn College.
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Email format at New York City Housing Authority (NYCHA)
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New York City Housing Authority (NYCHA)
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Profile bio
About Franklin E. Ramos
Franklin E. Ramos is a New York City IT Professional at New York City Housing Authority (NYCHA). He possess expertise in mobile technology, vendor management, troubleshooting, project management, telecommunications and 21 more skills. Colleagues describe him as "It’s rare that you come across standout talent like Franklin. I had the pleasure of working with Franklin from 2007-2011 and I've witnessed on multiple occasions where Franklin was able to handle the toughest end users with professionalism. Aside from his professionalism, Franklin brings to the table with excellent Project Management and IT skills. Our organization was in dying need of mobile technology upgrades - Franklin spearheaded the mobile upgrade project by cross training different departments to assist his deployment strategy which resulted in significant time savings. As a team member or a leader, Franklin earns my highest recommendation."
Listed skills include Mobile Technology, Vendor Management, Troubleshooting, Project Management, and 22 others.
Current workplace
Franklin E. Ramos's current company
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New York City Housing Authority (Nycha)
AeroLeads page
9 roles
Franklin E. Ramos work experience
A career timeline built from the work history available for this profile.
Senior Enterprise Security Architect
Jun 2019 - Aug 2022
Acting Director, Messaging And Collaboration Architecture
Jan 2019 - Jun 2019
Mobile Technologies Architect
Dec 2017 - Jun 2019
Director Of It Operations
Sep 2016 - Nov 2017
Mobile Technologies Manager - Enterprise Mobile Technologies
Manage and oversee operations of the Enterprise Mobile Technologies group, evaluate and establish service priority levels and service level commitments. Create operational policies as it relates to; ordering and provisioning management, inventory management, invoice and contract management, usage management, dispute management, reporting and business intelligence, HW recycling, device type assignments, plan adjustments and manage COOP and various disaster recovery events. Work closely with the various carrier account teams and meet with them monthly to discuss customer service performance, account review, evaluate new plans and discovery of new features that can be made available to clients. Work closely with City agencies on requests and needs for mobile carrier, satellite and equipment services; recommend the appropriate action in response to agency mobile requests, including activation of new service, cancellation of existing service, choice of carrier, change of carrier, change of service type or rate plan or change of equipment type; follow up with the appropriate vendors and carriers and place orders for equipment; provide user-level technical support and troubleshoot communications problems; liaison with other agency divisions concerning new service and equipment costs and determine proper user financial responsibility; prepare analyses of usage and expenditure by carrier and service for all City agencies; prepare budget projections across all City agencies for mobile service and equipment; maintain user and equipment databases; perform inventory control functions, update vendor management system with accurate data and produce periodic inventory reports; activate and program a wide range of mobile devices, including cellular phones, Blackberry devices, various mobile and iOS devices.
Sep 2012 - Sep 2016
Deputy Director Of Technical Support
As the Deputy Director of Technical Support at the Department of Youth and CommunityDevelopment, I serve the general population of DYCD employees with their IT needs bymonitoring the progress and quality of service the Help Desk delivers to the agency. As theMobile Device Manager I have introduced DYCD to innovative technologies that haverevolutionized the agencies’ workflow while decreasing costs and maximizing efficiency.In addition, as a senior member of the Help Desk Unit, I provide support to my superiors,DYCD Commissioners, and Bureau Heads during priority projects and assignments. Ioversee a team of Help Desk technicians, and I have been entrusted with theimplementation, maintenance, and repair of agency hardware and software. I regularlycommunicate with high-level DYCD personnel, as well as external vendors for services andsupport and other intergovernmental service managers and support entities throughout New York City.
Jan 2009 - Sep 2012
Help-Desk Technician
Sep 2007 - Jan 2009
Clerical Assistant
Local 348-S
Jun 2002 - Nov 2005
1 education record
Franklin E. Ramos education
-
Brooklyn College
FAQ
Frequently asked questions about Franklin E. Ramos
Quick answers generated from the profile data available on this page.
What company does Franklin E. Ramos work for?
Franklin E. Ramos works for New York City Housing Authority (NYCHA).
What is Franklin E. Ramos's role at New York City Housing Authority (NYCHA)?
Franklin E. Ramos is listed as New York City IT Professional at New York City Housing Authority (NYCHA).
Where is Franklin E. Ramos based?
Franklin E. Ramos is based in Brooklyn, New York, United States while working with New York City Housing Authority (NYCHA).
What companies has Franklin E. Ramos worked for?
Franklin E. Ramos has worked for New York City Housing Authority (Nycha), Nyc Department Of Information Technology & Telecommunications, City Of New York, Mayor'S Office Of Contract Services, Nyc Department Of Youth & Community Developement, and Local 348-S.
How can I contact Franklin E. Ramos?
You can use AeroLeads to view verified contact signals for Franklin E. Ramos at New York City Housing Authority (NYCHA), including work email, phone, and LinkedIn data when available.
What schools did Franklin E. Ramos attend?
Franklin E. Ramos holds Bachelor Of Science (Bs), Computer And Information Science, Information Systems from Brooklyn College.
What skills is Franklin E. Ramos known for?
Franklin E. Ramos is listed with skills including Mobile Technology, Vendor Management, Troubleshooting, Project Management, Telecommunications, Mobile Devices, Technical Support, and Disaster Recovery.
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