Franklin Ryan Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

• Conduct monthly and quarterly management reporting and analysis of Travel & Expense (T&E) expenditures.• Provide insights to senior management to support strategic decision-making and cost optimization.• Assist in updating and maintaining Concur configurations, workflows, and audit rules.• Ensure alignment with corporate card and expenses guidelines, enhancing system efficiency and user experience.• Provide comprehensive training and support to colleagues, with a focus on… Show more • Conduct monthly and quarterly management reporting and analysis of Travel & Expense (T&E) expenditures.• Provide insights to senior management to support strategic decision-making and cost optimization.• Assist in updating and maintaining Concur configurations, workflows, and audit rules.• Ensure alignment with corporate card and expenses guidelines, enhancing system efficiency and user experience.• Provide comprehensive training and support to colleagues, with a focus on enhancing proficiency in mobile technology for expense management.• Developed training materials and facilitated workshops, increasing user adoption by 20%.• Contribute to internal and external audits, ensuring compliance with corporate policies and regulatory requirements.• Participate in projects and initiatives related to the Corporate Travel and Expense Program, driving process improvements.• Manage the corporate credit card program, overseeing card issuance, usage policies, and reconciliations.• Prepare and post journal entries to the general ledger, ensuring accuracy and timely reporting.• Develop and implement expense policies and procedures to ensure compliance with corporate guidelines.• Monitor regulatory changes and update policies accordingly to mitigate risks.• Champion Equity, Diversity, Inclusion, and Belonging (EDIB) initiatives, leading to a more inclusive workplace culture.• Collaborate with HR to integrate EDIB principles into corporate policies and practices.• Organize and support corporate events, including diversity workshops and employee engagement activities.• Foster a strong company culture and reinforce organizational values through meaningful interactions and initiatives. Show less

Dublin, County Dublin, Ireland

• Managed Concur system administration tasks including user setup, configuration, and troubleshooting.• Audited expense reports to ensure adherence to company guidelines and compliance with expense policies.• Conducted regular training sessions to educate colleagues on Concur functionalities and best practices.• Provided support to employees in submitting expense reports, resolving issues, and answering inquiries related to Concur.• Collaborated with cross-functional teams to… Show more • Managed Concur system administration tasks including user setup, configuration, and troubleshooting.• Audited expense reports to ensure adherence to company guidelines and compliance with expense policies.• Conducted regular training sessions to educate colleagues on Concur functionalities and best practices.• Provided support to employees in submitting expense reports, resolving issues, and answering inquiries related to Concur.• Collaborated with cross-functional teams to identify and implement process improvements in expense management.• Generated and analyzed reports to track expense trends, identify discrepancies, and provide insights for decision-making.• Actively participated in team meetings and contributed to the development of new strategies for optimizing expense processes. Show less

Dublin, County Dublin, Ireland

• Streamlined invoice processing for a diverse range of payments, including manual invoices, PO invoices, and requests, ensuring adherence to weekly/daily aging reporting deadlines. • Collaborated with vendors to swiftly resolve issues through document exchange and comprehensive information sharing. • Proficiently reconciled vendor statements and effectively addressed payment concerns and discrepancies. • Additionally, executed various tasks as directed by the department manager to… Show more • Streamlined invoice processing for a diverse range of payments, including manual invoices, PO invoices, and requests, ensuring adherence to weekly/daily aging reporting deadlines. • Collaborated with vendors to swiftly resolve issues through document exchange and comprehensive information sharing. • Proficiently reconciled vendor statements and effectively addressed payment concerns and discrepancies. • Additionally, executed various tasks as directed by the department manager to support overall operations. Show less

County Dublin, Ireland

• Worked across multiple brands and product lines within the Sales Order Processing department, specializing in the UK market.• Managed a high-volume call workload, handling both general inquiries and customer support calls. Provided effective problem-solving and offered information regarding product pricing and availability.• Collaborated closely with the sales personnel team, facilitating negotiations and maintaining productive relationships as needed.• Ensured customer… Show more • Worked across multiple brands and product lines within the Sales Order Processing department, specializing in the UK market.• Managed a high-volume call workload, handling both general inquiries and customer support calls. Provided effective problem-solving and offered information regarding product pricing and availability.• Collaborated closely with the sales personnel team, facilitating negotiations and maintaining productive relationships as needed.• Ensured customer satisfaction by promptly confirming orders, communicating estimated shipping dates, and managing lead times for stock replenishment.• Proficiently processed a substantial volume of orders using SAP, including order updates and modifications.• Fostered seamless coordination with warehouse and plant teams to guarantee shipment alignment and order fulfillment.• Processed credit memos and debit notes related to order transactions, ensuring accurate financial documentation.• Conducted credit card payments via phone using PCIPAL and SagePay, demonstrating secure payment processing expertise.• Prioritized an exceptional customer experience by promptly resolving and updating assigned customer tickets within the Freshservice system on a daily basis.• Played a pivotal role in team development by providing training to new team members and assisting colleagues with their daily tasks. Show less

County Dublin, Ireland

• Ensured invoice accuracy and transaction integrity while maintaining VAT compliance across various entities. Managed the approval process through Coupa and SAP systems.• Conducted monthly reconciliation of vendor statements and account balances to identify discrepancies and ensure precise payments.• Orchestrated manual payments for exceptional cases, aligning with business requirements.• Acted as a primary point of contact for internal and external stakeholders, addressing… Show more • Ensured invoice accuracy and transaction integrity while maintaining VAT compliance across various entities. Managed the approval process through Coupa and SAP systems.• Conducted monthly reconciliation of vendor statements and account balances to identify discrepancies and ensure precise payments.• Orchestrated manual payments for exceptional cases, aligning with business requirements.• Acted as a primary point of contact for internal and external stakeholders, addressing inquiries related to payments and other topics within Salesforce.• Spearheaded the integration of new Takeda entities in Ireland, ensuring their seamless inclusion in the Accounts Payable process system.• Played a crucial role in integration and relocation activities during the transition to a new office location. Responsibilities included knowledge transfer, quality checks during the ramp-up process, and providing support to colleagues.• Appointed as the site lead for diversity and inclusion committee initiatives within the country, actively contributing to fostering an inclusive workplace. Show less

County Dublin, Ireland

• Efficiently processed claims using the Concur expense processing tool, maintaining a focus on timeliness and accuracy to ensure strict compliance with the applicable T&E policies.• Monitored the submission of claims, proactively pursued late submissions, provided necessary approvals, and elevated claims for further processing when required.• Took responsibility for maintaining employee master data in Concur, guaranteeing that users had system access and that costs were accurately… Show more • Efficiently processed claims using the Concur expense processing tool, maintaining a focus on timeliness and accuracy to ensure strict compliance with the applicable T&E policies.• Monitored the submission of claims, proactively pursued late submissions, provided necessary approvals, and elevated claims for further processing when required.• Took responsibility for maintaining employee master data in Concur, guaranteeing that users had system access and that costs were accurately recorded in Takeda's accounting systems.• Collaborated with the T&E Lead to meet period close deadlines and complete all necessary reconciliations, contributing to financial accuracy and timeliness.• Managed communication related to expense reports and corporate credit card inquiries via Salesforce, always maintaining a respectful and confidential approach, resulting in positive interactions with clients.• Efficiently administered the EMEA credit card program, serving as the intermediary between the organization and the partner bank, ensuring seamless company card usage in alignment with company policies.• Proactively prevented non-compliant spending and diligently tracked potential duplicate expenses through Oversight, contributing to cost control and financial accuracy. Show less

County Dublin, Ireland

• Efficiently managed responsibilities in auditing employee expense reports for an international pharmaceutical account (Merck Group), ensuring strict compliance with travel policies across Europe, South America, and Nordic countries.• Conducted thorough examinations of expense reports and made necessary adjustments related to foreign exchange differences using SAP Concur, Expenseflo, and Excel.• Maintained effective communication and collaboration with both internal and external key… Show more • Efficiently managed responsibilities in auditing employee expense reports for an international pharmaceutical account (Merck Group), ensuring strict compliance with travel policies across Europe, South America, and Nordic countries.• Conducted thorough examinations of expense reports and made necessary adjustments related to foreign exchange differences using SAP Concur, Expenseflo, and Excel.• Maintained effective communication and collaboration with both internal and external key stakeholders, delivering timely responses to customer inquiries.• Consistently achieved and exceeded productivity and quality targets, working closely with Service Level Agreements (SLA) and focusing on "Clear to Zero" outcomes.• Employed analytical skills to assess expenses submitted, identifying potential fraud, waste, or asset misuse. Resolved errors and disputes arising from inaccurate or untimely entries.• Performed general administrative tasks such as scanning, filing, archiving, and posting to support operational efficiency.• Assumed the role of a trainer for new staff, ensuring their effective onboarding and validating their work to maintain quality standards.• Thrived in a high-pressure, target-driven environment with strict deadlines, consistently delivering results. Show less

County Dublin, Ireland

Commis Chef-Kay’s Kitchen at Jervis Shopping Centre, Ireland | 2014 - 2017 kitchen Porter-Eddie Rocket's at Blanchardstown Shopping Centre, Ireland | 2013 - 2014

Bachelor'S Degree, Psychology

Activities and Societies: Bachelor Thesis in “Programs of Employee Benefits and Remuneration within Companies”

General English, English Language And Literature, General, C1 Advanced