Franklin Yang Email & Phone Number

New York, NY, US

New York, New York, United States

Torrance, California, United States

Redondo Beach, California, United States

Redondo Beach, California, United States

Manhattan Beach, California

• Oversees 250 associates in 10 departments with 45 direct reports at a luxury country club serving celebrities and upscale clientele.
• Directly responsible for a $3M food & beverage operation and delivered 3x profitability despite ½ of pre-COVID revenue by implementing strategic changes to drive profitability by increasing efficiency, cost management.
• Work with Executive Chef to revamp menus, ordering, and pricing to ensure quality, cost effectiveness, and… Show more
• Work with Executive Chef to revamp menus, ordering, and pricing to ensure quality, cost effectiveness, and member satisfaction. Show less

Riverside, California

• Transformed a failing property into a profitable venue within 3 quarters to increase revenue forecast 25% within the first year and 40% post-tenure by cultivating a new culture focused on offering top-tier service to.
• Raised guest feedback scores to 12-year record high by implementing new standards on customer service and relations.
• Empowered team of 25 salespeople, chefs, banquet captains, servers, and maintenance staff to streamline… Show more
• Empowered team of 25 salespeople, chefs, banquet captains, servers, and maintenance staff to streamline operations to be more efficient and cost effective to boost profitability by introducing new strategies coupled.
• Employed operation management skills including but not limited to HR, legal compliance, P&L management/forecasting, partnership/stakeholder relations, facility maintenance, safety/food safety compliance, and quick.

Thousand Oaks, California

Ithaca, New York

• Led teams in the 89th to 92nd Annual Hotel Ezra Cornell, a 3-day industry conference organized and hosted by students, offering networking and speakers series for students, alumni, and high level executives from.
• Cultivated team of 22 Guest Experience Managers (GEMs) and Guest Floor Managers to conduct research, train, and deliver impeccable amenities and service while effectively utilizing a $9,000… Show more
• Cultivated team of 22 Guest Experience Managers (GEMs) and Guest Floor Managers to conduct research, train, and deliver impeccable amenities and service while effectively utilizing a $9,000 departmental budget during.
• Trained and empowered 13 GEMs on guest service, communication, approachability, and professionalism during HEC 91. Show less

Ithaca, New York

Teaching Assistant for the Lab portion of HADM 2360: Food Service Management, Theory and Practice.Assisted in practical teaching for culinary labs required for all second-year students. Prepared demos, arranged labs, and handled teaching/grading on food and kitchen safety, basics in culinary techniques and theory, and execution of assigned recipes.

Ithaca, New York

Lead Teaching Assistant for Practicums for HADM 1350: Introduction to Hotel Operations. Solo taught and graded Intro to Hotel Ops practicum course required for all students. Taught over ⅓ of freshman class in Front Office and Housekeeping Operations. Handled TA training, scheduling, grading, and coordination with hotel staff.

Ithaca, New York

• Managed a 153 room AAA 4 Diamond hotel at 100% occupancy simultaneously with multiple large banquet events.
• Rotated through all positions in the Rooms Division and trained new associates in the Hotel Leadership Development Program.
• Consistently awarded top guest experience awards and top guest survey scores amongst all 350+ employees within the hotel.

Ithaca, New York

Part of the Cornell Traditions Fellowship committed to work and service for my community.

Ithaca, New York

Lead of team of 13 Guest Experience Managers and was tasked with training and leading the team to provide the best service to the guests of the conference.

San Francisco Bay Area

Worked in club management as MOD and managed the Front Office and Aquatics departments. Developed a membership survey and analyzed data to provide solutions to the company on where it was strong and where to improve.

Ithaca, New York

Served on the Board of Directors governing Willard Straight Hall, Cornell's Student Union. Managed the internal relations of the board with the many groups that use the space. Was in charge of rooms management, fire code, building safety, renovations, etc. I also managed the connections with organizations with external groups around campus to facilitate.

Ithaca, New York

Facilitated, planned, and managed large scale events within Willard Straight Hall, Cornell's Student Union.

Ithaca, New York

Guest Experience Manager tasked with providing the best experience possible for the attendees of the conference who are top industry professionals in the field of hospitality, design, finance, etc.

Newbury Park, California

Was a swim instructor, lifeguard, swim/stroke coach, child care, summer camp, and helped in personal fitness, janitorial and front desk operations

Bachelor Of Science (B.S.), Hotel, Motel, And Restaurant Management

Activities and Societies: Hotel Ezra Cornell Director, Hotel Leadership Development Program, Cornell Traditions Fellow, Student Assembly.

Education record

Activities and Societies: Chinese Club, Future Business Leaders of America, AP Scholar with Distinction, National Honor Society, Swim.