Coordinate global client relationships, ensuring seamless communication and collaboration across international teams.Serve as a key point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service.Facilitate cross-functional collaboration and knowledge sharing to optimize client satisfaction and project outcomes.Coordinate with global clients within the Global Mobility and Immigration field, supporting in contractual matters, setting processes billing, focusing on processes and coordination.Develop and maintain strong relationships with clients, fostering trust and loyalty.Collaborate with internal teams to develop and implement strategies to meet client objectives and drive business growth.Monitor and analyze client performance metrics, identifying areas for improvement and implementing proactive solutions.Stay updated on industry trends and best practices to provide clients with valuable insights and recommendations.Maintain accurate and up-to-date client records and documentation to ensure efficient and effective client management.

SPOC for the Client-Facing Teams and managing onboarding of various clients from the Netherlands to Bengaluru cost center o Main Point of Contact for all tax-related assignments, bringing together various internal & external stakeholders to ensure an excellent team member assignment experience; working in a workflow model where the client accounts are centralized with the Tax Team for required deliverables Subject Matter Expert: guiding team members in understanding basic tax concepts and proactively increasing tax knowledge through client assignments & current tax developments Engaging with Onshore & Offshore Team for: o Onshore Teams for engagement economics matters (hours, budgets, estimates, fees, billings, reconciliations, WIPs) in collaboration with Financial Management Associate (FMA) o Offshore Teams to sustain excellent client relationships and exhibiting autonomous judgment & discretion in providing tax consulting services Heading a team of 20 people including Leads, Associates, and Advanced Associates for the Belgium, Australia, Singapore and Netherlands Tax Compliances Calculating Tax Cost Projections, Tax Equalization, Hypothetical Tax, & so on Collaborating with Onshore & Offshore Management Groups on FTE & Business Forecasting discussions Authenticating client billed hours before the final billing to leverage strong client relationships & financial management skills Imparting regular training on client & engagement management concepts in coordination with other senior managers Recipient of various like EY Quarterly awards, Exceptional Client Service, PASathon Regional Event, and SPOT awardsSuccessfully spearheaded the Amsterdam client’s transition (7 clients) and try standardizing the process; contribute to identifying the various process loopholes while collaborating with the Global Coordinating offices

Experienced RPA project management, coordinating with stakeholders and developers to deliver the output. Understand the requirements, visualize and suggest automation possibilitiesHandle a portfolio of clients and a team of Lead, Associates & Advanced AssociatesIdentify service delivery and process gaps which can be fixed to improve service deliveryConsult with offshore teams on best practices for engagement set up and management. Assist Tax Seniors in managing clients/projectsQuality and Risk management and monitoring if the process followed is as per the standard protocolsLeverage ideas from other engagements and experiences to enhance the effectiveness of work, discuss with team leads on good practices to be implemented across all engagements.Analyse information to ensure accurate, quality Belgian tax returns for client.Support in preparing international assignment related calculations such as tax cost projections, tax equalization calculations, hypothetical tax calculations, etc.FTE and business forecasting with the inshore and offshore management groupDevelop collaborative relationships with our clients and internal colleagues. Network with off-shore teams to create and maintain good relationship and exercise a high degree of independent judgment and discretion in providing tax services

Contribute to client satisfaction by proving timely and effective responses to client needs and concerns.Develop and deliver quality and timely services and work products.Handle a portfolio of clients and a team of Associates & Advanced AssociatesAct as the first point of escalation relating to quality and service deliveryWork with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficientlyUnderstand client requirements and ensure engagement processes meet requirementsIdentify pain areas in the processes and create enablers to overcome process issuesApply project management concepts to manage engagement delivery

Served as the single point of contact (SPOC) responsible for executing day to day tasksResponsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups. Conduct review of deliverables for quality assurance Adhere to practice protocols and other internal processes consistentlyReview and escalate issues and queriesAssist Tax Seniors in managing clients/projects

Served as the single point of contact (SPOC) responsible for executing day to day tasksResponsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups. Conduct review of deliverables for quality assurance Responsible for meeting contractual SLA's Develop a high-level understanding of all the workstreams of EMS and collaborate with different workstreams as required by the business