Franklin Serrano Email & Phone Number

Responded to all inbound service inquiries in a timely manner while maintaining a high level of qualityResponsible for managing multiple priorities to attain planned service level objectives and contribute to achieving the department business goalsInforming as well as maintaining a thorough knowledge of products, services and problem resolution skills to.

Provided assistance to merchants and sales representatives installing and training check services applications to point of sale devicesAssisted on escalated matters pertaining to software and hardware check applicationTrained new department employees related to departmental functionsAssisted on department call centers for helpdesk and merchant.

Responsible for overseeing department personnelDirectly worked with company vendors for ordering equipment and suppliesMaintained inventory of equipment and office suppliesDeposited accounts receivables to the bankCore downloaded and tested point of sale devices for Point of Sale department

Responsible for distributing incoming and outgoing mail/parcelsMailroom operations include: letter bursting, folding and metering letter documentsShipping operations include: preparing packages for United Parcel Service and Federal ExpressPicked up mail/parcels from USPS to business on a daily basis

General Studies

Education record

Automotive Technology

General Studies