Franklin Stevens, Mba Email & Phone Number

Us

Currently pursuing a position in strategic technology leadership - Chief Technology Officer, SVP of Technology, VP of IT - in a small or mid-sized organization that needs an innovative approach to managing its technology needs.

International, Oo

Communicated technology strategies to partners and associates, helped departments use technology profitably, discovered and implemented new technologies that increased the business’s competitive advantage, developed and mentored staff, and was an active partner with the business to achieve specific goals for growth, profitability, security, and compliance. Designed service development plans and conducted assessments to ensure quality service to internal clients. Co-Designed and managed a project initiation workflow and project SLA’s. Developed a Technology Coaching Program exclusively for Partners and firm executives. Managed the firm's Training Team and a technical staff consisting of six direct and 70 indirect reports.• Significantly reduced traditional classroom training and re-engineered the training team. The effort resulted in a reduction of headcount that saved $390,000 annually. By implementing a cloud-based Learning Management System (LMS), additional software savings were achieved.

International, Oo

Led activities related to planning, executing, and delivery of IS services, including Training, User Experience, Technical Support, Hardware, and Desktop Applications with internal and external resources. Created, promoted, and managed a culture of superior customer service and technical support. Managed vendor relationships and developed strategic partnerships. Defined, implemented, and monitored Key Performance Indicators and metrics for the various operations functions. Led the Help Desk team of 12 professionals.• Realized over $75,000 in savings by retiring a call tracking software solution. Blending with a firmwide team, the first call closure rate increased by approximately 5% eliminating the need to renew the managed services contract for after-hours support.• Merged separate legacy Help/Service Desks into one team in support of Fee Earners and staff across the globe. Savings were approximately $90,000 in managed services fees, which were reduced annually by 15% - 20%.

International, Oo

Orchestrated the management, leadership, and development of local office technology staff including Network Engineering, Applications, Litigation Services, and Training Department (Eight Managers and 45 support staff) Advanced Information Services policies, procedures, documentation, change management, issues tracking, and implementation of standard software. Budget responsibilities for infrastructure maintenance development and enhancement, operating expenses, capital expenses, personnel costs (including overtime projections), and project costs. Collaborated with all levels of leadership across the organization to achieve credibility, trust, and influence technical staff and management to achieve excellence.• Implemented a plan that decreased call volume by approximately 20%. As a result, the managed services contract at that time was not renewed which saved $70,000 annually. Headcount of technical resources cut by 40% which saved $200,000 by way of restructuring and $395,000 through organizational redesign and/or attrition, for a total salary reduction of $595,000. Technical support services were not negatively impacted.

Directed a Global Community of Practice (CoP) Virtual team whose primary focus was the implementation of applications catering to the firm’s Human Resource personnel within their respective areas of concentration.Teamed with Customer Relations teams to ensure that an accurate level of customer contact was established and the creation of focus groups, product surveys, and customer feedback was gathered regularly to ensure products met client needs. Ensured that the global team was utilized to create best practices for deploying products, teaming with the appropriate Partners and personnel to determine the scope and utilization of the various tools used by personnel for professional growth. Supported the needs of senior leadership by evaluating HR resources and evaluative processes.

Master Of Business Administration - Mba

Bachelor Of Science - Bs

Associate Of Arts (Aa)