Application Support, Development, and Reporting.

Responsibilities:• Create company wide reporting utilizing SAP Query and existing transactions.• Perform Project Management on STOCK product engineering projects.• Perform weekly, monthly, annual, and ad hoc reporting.• Research issues submitted by users.Key Achievements:• Automated the generation of all project tracking reports/graphs in Excel spreadsheets using SAP/SQL/VBA.

Supporting General Motors AccountProject Type: GSC20 Financial, GM VSSM Fleet Support, GM Chevrolet-Pontiac-Canada, GMC/Buick, EDS People Systems DivisionRole: Applications Support and Application Subject Matter Expert (SME) for Vehicle Billing and Accounts Receivable System and Payment Modification System, Pontiac Order Management System, Hourly and Salary Personnel/Compensation, and other systems.Responsibilities: • Resolved issues for clients and implemented requested changes while following the GAD eQMS, GSMS, and CMMI to perform work.• Applications Support and Subject Matter Expert.• Coach/Mentor role to India, Brazil/Argentina Offshore Applications Support• Change Management Administrator, Configuration Management Administrator.• Disaster RecoveryKey Achievements:• Train China Offshore Team in IBI FOCUS to reduce EDS costs and bring team onboard.• Coordinated z/OS 1.9 and DB2 v8 upgrades for supported applications within the maintenance window eliminating user down time.• Performed Analysis and changes for Y2K project without service interruptions.• Participated on application enhancement Project Team for Delphi Packard while conducting normal responsibilities. Involved Design, Construction, Testing, and Implementation of changes.• Performed all Development through Implementation phases for project to create data archive process which increased application efficiency and performance.• Reduced customer Application Support Costs by learning and taking over support of Pontiac Order Management applications from a team of 6 staff.• Saved customer over $30,000 a month in IPACS costs by identifying and re-writing PL1/IMS program updating VSAM database to not utilize IMS.