Franklin Andrade Bezerra Email & Phone Number

Concord, Ontario, Canada

• Management of the UKG configuration, ensuring the system is continually updated to reflect operational and business changes. Troubleshoot and resolve issues related to business processes and workflows within the managed systems.• Build, generate and distribute various scheduled and adhoc reports to support business requirements. Responsible for keeping the reporting relationship updated on a regular basis. Conduct regular system audits to ensure that data integrity is maintained… Show more • Management of the UKG configuration, ensuring the system is continually updated to reflect operational and business changes. Troubleshoot and resolve issues related to business processes and workflows within the managed systems.• Build, generate and distribute various scheduled and adhoc reports to support business requirements. Responsible for keeping the reporting relationship updated on a regular basis. Conduct regular system audits to ensure that data integrity is maintained. Documentation of system and business processes. • In collaboration with other stakeholders analyze business requirements to identify required HR system changes. Configure, test and implement system improvements.• Main point of contact for the users and leaders, providing constant system support from enrolling, resolving system issues with CAT and report creation.• Assist and work on miscellaneous projects on a as required bases (eg. Vacation conversion, Employment equity, Ultipro data conversion or system upgrades, etc) Show less

São Paulo Area, Brazil

• Leading small development teams• Provision Services and Consulting• Business Analysis, System Analysis, Database Analysis• Websites and Blogs creation with Joomla and WordPress content managers• Custom web and desktop systemsBelow, some of the Freelance projects that I made.

São Paulo, São Paulo, Brazil

• Analyze system requirements in collaboration with other stakeholders to identify required system changes. Configure, test and implement system improvements.• Assist and work on miscellaneous projects on demand (e.g. adopting new internal processes, use of new technologies to improve performance and security, provide documentation for new modules delivered to clients, etc.).• Provide constant system support for the clients and their users, resolving system issues, and identifying new… Show more • Analyze system requirements in collaboration with other stakeholders to identify required system changes. Configure, test and implement system improvements.• Assist and work on miscellaneous projects on demand (e.g. adopting new internal processes, use of new technologies to improve performance and security, provide documentation for new modules delivered to clients, etc.).• Provide constant system support for the clients and their users, resolving system issues, and identifying new user requirements for new and existing systems.• Create reports to support business requirements and make them available for the clients.• Document system and business processes, manuals and user requirements.• Management of clients’ systems configuration, ensuring they are often updated to reflect operational and clients' business changes.• Troubleshoot and resolve issues related to business processes and workflows in the managed systems. Show less

São Paulo Area, Brazil

• Leading small development teams• Business Analysis, System Analysis and Client Meeting for Requirements Gathering• Software development in VB.NET and C # languages for Desktop / Web environment using Team Foundation Version Control (TFVC) and GitHub• Databases Administration (Creation, Backup and Restore; DCL, TCL, DQL, DDL, and DML commands), Functions and Stored Procedures, Query Analysis and Tuning• Quality Assurance, Requirements Validation and Tests• Customer training… Show more • Leading small development teams• Business Analysis, System Analysis and Client Meeting for Requirements Gathering• Software development in VB.NET and C # languages for Desktop / Web environment using Team Foundation Version Control (TFVC) and GitHub• Databases Administration (Creation, Backup and Restore; DCL, TCL, DQL, DDL, and DML commands), Functions and Stored Procedures, Query Analysis and Tuning• Quality Assurance, Requirements Validation and Tests• Customer training and project closure meeting Show less

São Paulo Area, Brazil

• Leading small development teams in Brazil, India, and Portugal• Feasibility of new projects and emerging technologies• Project Management using MS Project• Administration of MySQL database, Query Analysis and Tuning• Client Meeting for Requirements Gathering, Quality Assurance, and Requirements Validation and Tests• Customer training and technical/commercial presentation to acquire new customers• Project closure meeting and after-sales follow-up for improvements and… Show more • Leading small development teams in Brazil, India, and Portugal• Feasibility of new projects and emerging technologies• Project Management using MS Project• Administration of MySQL database, Query Analysis and Tuning• Client Meeting for Requirements Gathering, Quality Assurance, and Requirements Validation and Tests• Customer training and technical/commercial presentation to acquire new customers• Project closure meeting and after-sales follow-up for improvements and new features Show less

São Paulo Area, Brazil

• Leading development and support teams.• Support in infrastructure management for telecommunications (telephony and corporate network, VPN, and internet links), implementation of new systems, analysis, and cost reduction in IT/Telecom• Improvements in running web systems (CRM - Customer Relationship Management, ATS - Applicant Tracking System, Profit and Loss Statement)• Blog development using WordPress and web programming (HTML, ASP, JavaScript, and PHP) for new modules for the… Show more • Leading development and support teams.• Support in infrastructure management for telecommunications (telephony and corporate network, VPN, and internet links), implementation of new systems, analysis, and cost reduction in IT/Telecom• Improvements in running web systems (CRM - Customer Relationship Management, ATS - Applicant Tracking System, Profit and Loss Statement)• Blog development using WordPress and web programming (HTML, ASP, JavaScript, and PHP) for new modules for the intranet• Direct contact and support to the Board of Directors Show less

São Paulo, São Paulo, Brazil

• Leading development and support teams.• Support in infrastructure management for telecommunications (telephony and corporate network, VPN, and internet links), implementation of new systems, analysis, and cost reduction in IT/Telecom• Improvements in running web systems (CRM - Customer Relationship Management, ATS - Applicant Tracking System, Profit and Loss Statement)• Blog development using WordPress and web programming (HTML, ASP, JavaScript, and PHP) for new modules for the… Show more • Leading development and support teams.• Support in infrastructure management for telecommunications (telephony and corporate network, VPN, and internet links), implementation of new systems, analysis, and cost reduction in IT/Telecom• Improvements in running web systems (CRM - Customer Relationship Management, ATS - Applicant Tracking System, Profit and Loss Statement)• Blog development using WordPress and web programming (HTML, ASP, JavaScript, and PHP) for new modules for the intranet• Direct contact and support to the Board of Directors Show less

São Paulo Area, Brazil

Administration of Access and SQL Server databases (creation, update and maintenance). Creation of queries and reports based on these databases and results presentation obtained using Word, PowerPoint and Excel. Data importation and exportation in various formats between different applications (texts, worksheets and other databases as DB2, MySQL and Oracle).Responsible for the company's ERP software migration project (financial, accounting, tax and human resources) to TOTVS ERP.

São Paulo, São Paulo, Brazil

Administration of Access and SQL Server databases (creation, update and maintenance). Creation of queries and reports based on these databases and results presentation obtained using Word, PowerPoint and Excel. Data importation and exportation in various formats between different applications (texts, worksheets and other databases as DB2, MySQL and Oracle).Requirements analysis, system development and quality assurance in the project to create proprietary software for recruiting and… Show more Administration of Access and SQL Server databases (creation, update and maintenance). Creation of queries and reports based on these databases and results presentation obtained using Word, PowerPoint and Excel. Data importation and exportation in various formats between different applications (texts, worksheets and other databases as DB2, MySQL and Oracle).Requirements analysis, system development and quality assurance in the project to create proprietary software for recruiting and selecting candidates (ATS - Application Tracking System) in large volume for use in clients such as Volkswagen, Nestlé, Rhodia, Natura, HSBC, among others. Show less

São Paulo Area, Brazil

Administrative routines. Testing and support for internal and external users. Access database control for registration, consultation and record keeping.

Postgraduate Diploma (Pgdip) In Data Science And Artificial Intelligence, Data Engineering And Machine Learning

Activities and Societies: Machine Learning (Supervised and Unsupervised Learning), Deep Learning (Neural Networks) A course aimed.

Bachelor Of Science (Bsc) In Computer Science

Activities and Societies: Study Group on Algorithm Calculation and Analysis, Study Group on Emerging Technologies, Study Group on CMMI.

Data Processing Technician, Information Technology

Activities and Societies: Optional Fine Art classes and weekend study group participation Several works for the theoretical formation.