Led cross-functional Windows system engineering and virtualized data center infrastructure administration teams supporting enterprise-scale production environments of $1.2B airline. Oversaw departmental resource planning and allocation to ensure full coverage in support of business needs. Collaborated extensively with Network Operations Center (NOC), Software Development, DevOps, Linux Engineering, Quality Assurance (QA), Information Assurance (IA), Information Security, Database Administration, Network Administration, and Project Management teams on cross-functional operations and initiatives, leading architecture and capacity planning for all physical and virtual computing resources. Supervised 16 IT staff and managed $40M operating budget. Oversaw diverse third-party product and service vendors. Selected Contributions: Successfully negotiated the first EA with Microsoft, saving hundreds of thousands in licensing fees. Renewed VMware ELA to establish formal SDDC methodology and establish IaaS with VMware vRealize, and NSX. Standardized, architected, and implemented Cisco UCS compute platform; slashed production system downtime using Cisco UCS hardware. Consolidating separate Windows and Linux teams and unified team cultures. Drove innovation and streamlined procedures using visionary processes and cutting-edge technologies.

Built, deployed, upgraded, and maintained all production, corporate, and affiliate partner servers---UCS blade, rack mount, and VMware---serving in 24/7, on-call network and production system support role within internet marketing organization. Performed VMware ESXi host licensing; managed 6 Cisco UCS blade server domains; administered a petabyte in EMC SAN storage; and coordinated allocation of storage to VMware, SQL Servers, and business applications. Installed, configured, and administered network routers, switches, firewalls, and load balancers; developed access rules, VLANs, network objects, and NAT. Configured internal / external DNS servers, corporate and production Active Directory and Federation Services, and SQL Server clusters. Selected Contributions:** Created, documented, and maintained PCI-compliant infrastructure hardware environment. ** Collaborated with development team to provide servers and port numbers for applications, as well as to configure firewall and load balancer; partnered with DBAs to configure SQL Server clusters.** Cut outsourced email costs by implementing Microsoft Exchange Server; provided tier III escalated support. ** Managed SSL certificate requests to Certificate Authorities (CA) and deployment to load balancer.

Managed the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.Oversaw provisioning of end-user services, including help desk and technical support services.Worked with stakeholders to define business and systems requirements for new technology implementations.Directed research on potential technology solutions in support of procurement efforts.Kept current with the latest technologies.Approved and oversaw projects and project portfolio.Practiced asset management for IT hardware, software, and equipment.Managed IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.Established and maintained regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems.Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review.Developed business case justifications and cost/benefit analyses for IT spending and initiatives.Developed and implemented all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.Developed requests for proposal.Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements.

Implemented SAN infrastructure to support Enterprise Database Clustering solution.Installed and configured Blade server technology to support Enterprise Datamart reporting solution.Lead 5 member network engineering team responsible for Windows 2000 Active Directory domain administration Managed 650 plus user Win2K AD domain. Saved company over 40% in faxing costs by designing and implementing enterprise wide faxing solution with RightFAX.Maintained and responsible for all projects and project management of Network Engineering group. Redesigned entire NT domain structure to eliminate unnecessary overhead and prepare for migration to Win2k.Planned and implemented user, group and domain security policies and measures to effectively reduce network vulnerabilities.Authored and applied KIX scripting to improve user productivity and reduce helpdesk overhead.Put into place corporate server design standard.Coordinated design and implementation of Cisco PIX enterprise firewall solution, to include redundancy and load balancing. Controlled and managed DNS, WINS, DHCP, ISA 2000 server to include redesigning DNS zones to correctly resolve internal DNS request.Built and supported mission critical business application servers

Build and configure any new servers that are added to the Alamo and National domains.Contribute to design and implementation of company standard for NT administration practices and policiesSupport 120 + servers consisting of Compaq Proliant, Dell Poweredge Servers & HP Netservers.User, Group, Share and Domain support of 14,000 + user environment.Work closely with application support engineers to develop, test, deploy and support various mission critical application systems.Manage and maintain daily ANC server backups and virus protection using Veritas Backup Exec and Network Associates Net Shield.Monitor server hardware, operating system, and network status using Compaq Insight Manager and various system monitoring tools.Standardized and documented system configuration and support procedures.Provide second level technical support for NT systems, to include hardware, operating systems and applications.Troubleshoot various problems involving hardware, operating system, and connectivity issues on a daily basis.Maintain and support systems in a Multiple Master Domain structureRemain on call and provided after hours second level support.

Provide first and second level end user support using Heat and Remedy Call Logging ApplicationsMonitored and supported 3270 Networks for over 200 Alamo field locations. Configured and supported Windows NT Workstations and MS Office products for field and corporate usersHandled escalation duties for problem calls while working closely with support groups to achieve quick resolutions.Remained on call and provided after hours second level support. Received inbound support calls from field and corporate users, provided first level problem resolution.Functioned as an internal Customer Response Center, providing immediate answers for all issues including telephone, voice mail, network and PC support.

Monitored Mainframe batch processing and online availabilityPerformed restarts and specific first level functions according to procedures.

Managed and monitored media for multiple platformsEnsured data integrity by verifying timely performance of the backup utilities