Franklin Do Email & Phone Number

San Jose, California, United States

- Deliver expert technical support through various channels, resolving complex issues, educating users, and ensuring swift, satisfactory outcomes for over 500 employees.- Monitor and resolve high-priority IT issues across designated buildings, ensuring minimal disruption and seamless operations.- Collaborated with cross-functional teams to deploy new technologies, driving innovation and operational success- Conducted regular system audits and upgrades, keeping the IT environment secure and up-to-date- Leverage Active Directory for comprehensive administrative tasks, enhancing system management and security- Coordinate and execute desktop deployments and replacements, upgrading around 70 desktops monthly to maintain optimal user productivity- Process employee purchase requests in compliance with IT policies, ensuring efficient resource allocation- Accurately log and manage IT inventory, ensuring proper distribution and tracking of assets- Develop and deliver IT guides, SOPs, and training sessions, empowering users with essential knowledge- Manage the distribution of IT assets for new hires and the retrieval of assets from departing employees, ensuring smooth transitions

Pomona, Ca

- Ensure all facility equipment operates safely and efficiently through regular maintenance- Oversee the daily operations of the BRIC to ensure smooth and effective functioning- Monitor and manage facility usage to optimize member experience and resource allocation- Support the execution of strategic operational initiatives to enhance service delivery- Address and resolve member concerns promptly to maintain high satisfaction levels- Provide exceptional customer service, assisting members with health and wellness needs

San Jose, California, United States

- Delivered exceptional customer service by diagnosing and resolving tech issues for over 50 clients weekly- Specialized in troubleshooting and repairing a wide range of consumer electronics, ensuring customer satisfaction- Educated customers on device usage and best practices, enhancing their digital literacy and tech confidence- Collaborated with team members to provide timely and efficient tech support, consistently exceeding service targets- Performed data recovery and backup services, helping clients safeguard their valuable information.- Conducted hardware and software diagnostics, reducing device downtime by 20% through proactive solutions- Maintained up-to-date knowledge of the latest tech products and services, providing informed recommendations to customers- Consistently achieved an average customer survey score of 9.7/10, reflecting exceptional service and technical expertise.