-Microsoft 365 Administration, Azure AD, SharePoint, Power Automate, Exchange Administration, Kaizala- Data Analysis and Visualization using Power BI-Data base Administration (SQL)-Sage 300 Cloud Systems administration and support, Norming resource manager.-Be responsible for all ICT operational activities and take responsibility for the effective management,performance and improvement of the Company’s ICT functions.-Ensure that all ICT operating systems and applications are secure and fit for purpose, continuallyreviewed, and enhanced and that they will best deliver on the Company’s business needs.-Lead ICT projects from the conception stage to the implementation of a solution. Lead coordinationmeetings between ICT and the project team members and monitor their ongoing progress. Ensure theproject team has resources available to complete tasks - which may include materials, outside services, oradditional workers.-Drive ICT medium- and long-term strategy and develop appropriate ICT policies for the Board ofManagement approval.-Prepare ICT department’s annual business plan, annual budget and monitor and control expenditure-Advise on appropriate technology and infrastructure to support the Company in achieving its strategicand business objectives.-Ensure that all ICT spend meets public procurement standards.-Manage individual, team and department performance and implement the Company’s performancemanagement and development system. Provide appropriate ICT training and provide technical support toall users in the organization.-Recruit, develop and retain a high performing team with clear objectives and career development planswhich are regularly reviewed.-Collect, document and present processes, project, and product metrics such as utilization, lead times,bug detection and quality statistics-Responsible for preparation of relevant monthly and annual ICT reports for management

- Provide technical and procedural direction to the company for the actualimplementation of the network servers used, as well as interface with internalusers, development of personnel and other technical staff.- Configuring and management of active directory, domain controllers in windowsserver 2008/2012 R2, creation of users, addition, deletion and management of useraccounts.- Build and maintain material describing activity levels and possible next stepsrequired for each server. --Act as liaison for internal and external communicationsdirectly with departments as required.- Provide regular status reports and gather requirements from departments andprovide input into the infrastructure products that are bought or built.- Build and maintain the servers required for development work, internal testing,customer testing and production environments.- Maintain file version consistency across all development servers.- Maintain access privileges and account groups as directed by development team.- Collaborate with operations, QA and third party data centers to provide technicaldirection on network topologies, server configurations, hardware/softwaredeployments, firewall configurations and other administrative tasks related to thestaging and maintenance of company development, testing and productionservers.- Ensure timely and effective delivery of hardware upgrades, network upgrades andnew configurations.- Install, configure, support and maintain storage area networks- Maintenance of Windows and Linux based operating systems, including VMwareand other virtualization technologies.- Responding to client outages and logging them for tracking and reference untilresolution -Analyze system logs and identifying potential issues withTelecommunication- Monitoring and Reporting tools for proactive management to minimize outages tophone systems and call centers.

- SAP Basis installation and administration.- Assisting staff with the installation, configuration, and ongoing usability of desktopComputers,peripheral equipment and software within established standards and guidelines.- Work with vendor support contacts to resolve technical problems with desktopcomputing equipment and software.- Work with Help Desk and Network Operations staff as appropriate to determine andresolve problems received from clients.-Ensure desktop computers interconnect seamlessly with diverse systems includingassociated validation systems, file servers, email servers, computer conferencingsystems, application servers, and administrative systems.- Training and orientation of staff on use of hardware and software.- Recommending and performing upgrades on systems to ensure longevity.- Work with procurement staff to purchase hardware and software.- Assist in maintaining LAN/WAN records and, as appropriate, IP telephone systems

DIRECTORATE OF E-GOV – HUAWEII PROJECT.-Installation and configuration of Lenovo PCS-Assembly, configuration and installation of system x3400 servers.-Testing, installation and configuration of Lexmark printers.-Hardware support SAFARICOM RSSA CONTRACT.-Team leader in the preventive maintenance and hardware support of system x servers in retail shops.-Collection of error logs and call logging to IBM- Hardware support NATIONAL BANK OF KENYA.-Team leader in the preventive maintenance and hardware support for the system X servers at the branches-Preparation of PM reports for submission to client. G.O.K – HUAWEII PROJECT (G.O.K DATACENTER AT NSIS).-Hardware support for system X servers and Blades at the G.O.K datacentre.-Logging calls to IBM. IMPERIAL BANK OF KENYA.-Successful installation of IBM Websphere project on Oracle Linux platform.-Hardware support for system X servers.