Franklin Garner Jr. Email & Phone Number

Fort Meade, Md, Us

Reston, Virginia, Us

•Facilitate the implementation of actions against Indicators of Compromise using various commercial and proprietary tools. Coordinate blocks, unblock, mitigations, etc. through cross functional efforts involving multiple teams through separation of duty.•Monitor the security posture and functionality of the DoDNET in a 24x7 operational environment. Advise the DISA Joint Operations Center Battle Captain of outages, malicious cyber activity, and updates regarding ongoing incidents.•Document cyber security incidents and track remediation actions for DISA assets and network space. Brief leadership on significant actions taken against the DoDNET network space and work with different agencies and teams to resolve vulnerabilities.•Interpret and disseminate information from cyber intelligence reports via the NSA to DISA Joint Operations Center leadership and pertinent teams involved for analysis and establishment of remediation and mitigation actions to protect the DoDNET against indicators of compromise.

Robins Afb, Ga, Us

• Oversee intrusion detection, intrusion prevention, boundary protection and vulnerability assessment operations to defend the Air Force Network (AFNet). Identify unknown or unauthorized sources which attempt to access the AFNet and when such attempts occur, notify the appropriate AF agencies.• Monitor, operate, maintain and perform health checks on firewalls, load balancers, and web proxies to protect AFNet resources from both internal and external threats.• Act as Boundary Protection Support for 689 NOS by performing traffic analysis on reported threats, working network issues to resolution for customers via trouble tickets, change requests, phone calls and direct support with base-level, NOSC-level and DISA counterparts.• Assist with on-site support with troubleshooting gateway network equipment and verify support is accomplished in accordance with applicable checklists and is documented in Remedy, Master Station Logs or as otherwise directed.

Seattle, Wa, Us

• Operate as the sole IT support for multiple Amazon fulfillment facilities where it is my job to resolve technology issues that may prevent the warehouse from operating properly. Some tasks involve managing ramp-up activities for busy seasons, resolving end user issues for laptops, radios, scanners, etc., and maintaining network equipment throughout the warehouse.• Manage local IT projects such as the installation of monitors throughout the facility that assisted with a more efficient flow of work for production. Projects involve cross team interaction with contractors, operations and fellow IT team members from conception of the project to the completion of the project.• Assist with build activities at sites that are due to open in the future such as making sure that IT equipment is delivered on time, ensure that end user and network equipment is provisioned properly, work with contractors so that network drops are installed in the proper locations, etc.

Washington, Dc, Us

• Imaged brand-new and used Dell and HP computers so they can be distributed to government employees. Configured brand-new and used I-Phones so that they can be distributed for use by government employees.• Installed various computer equipment around the facility such as monitors, computers, desk phones, keyboards, mouse, medical devices, etc. in response to tickets placed in the system by end users. Facilitated moves and setups of employee computer equipment from one area of the facility to another.• Cleared and configured network ports so that various devices such as phones and computers can connect to the network, be imaged, and work properly for end users. Troubleshoot issues regarding network connectivity for devices so that they work for end users.

Tupelo, Ms, Us

•Troubleshoot various IT issues brought forth from end users who contact the help desk such as password resets, locked accounts, printer issues, authentication errors, microsoft office application issues, Windows operating system, Apple iOS, etc.•Provide excellent customer service to each person who calls in from every level of the organization while resolving issues in a timely manner.•Diagnose and resolve issues by asking important questions, using good communication, analytical and problem-solving skills. •Create tickets documenting the issues and steps that were taken to resolve it and escalation of the situation if necessary.

Birmingham, Al - Alabama, Us

• Utilize Microsoft Excel, SAP, Sharepoint, and Infopath to extend, create, or update data regarding Coca-Cola related material on behalf of various entities within the company allowing operations to run smoothly.• Diagnose and troubleshoot issues regarding incoming data change requests so that the request may be completed. Check the accuracy of data in the system and fix failing data using information steward.• Participate in new product setup and raw material process which helps facilitate the release of new products. Conduct and participate in weekly cross-functional AML meeting to ensure that products are released to the market on time.

Master Of Business Administration - Mba

Bachelor'S Degree, Information Systems

Bachelor'S Degree, Operations Management