Franklin Alberto García Mendoza Email & Phone Number

Santo Domingo, Do

United States

I'm a seasoned Team Leader dedicated to guiding and empowering my multidisciplinary team to achieve excellence in customer service. My approach centers on fostering a positive and collaborative environment where everyone feels valued and motivated to grow. I firmly believe in leveraging automation and DevOps to streamline processes and deliver agile, high-quality service.My Leadership Philosophy:- Cultivate trust and respect, fostering open communication and recognition.- Drive individual and team development through coaching and mentoring, with an emphasis on automation and DevOps.- Set clear, measurable goals, promoting process optimization.- Empower agents to make informed decisions and implement automated solutions.- Celebrate diversity and inclusion, fostering collaboration and knowledge-sharing.- Champion technological innovation, leading by example and staying current on trends.Key Achievements:- Successfully led the implementation of automation and DevOps solutions, resulting in:- Reduced response times and improved efficiency.- Enhanced service quality and minimized errors.- Increased customer and team satisfaction.

United States

Committed to collaborating closely with diverse enterprises in my role, I strive to empower them in constructing robust business foundations and infrastructures. My focus is on ensuring the deployment of optimal, scalable, and secure architectures, thereby facilitating the delivery of innovative solutions. I work towards accelerating the adoption of advanced solutions, minimizing time investment, and maximizing the value derived from their investments.In my capacity as a Cloud Engineer, I guide organizations in comprehending sophisticated cloud-based strategies. I specialize in orchestrating seamless migrations of existing workloads to the cloud, crafting solutions that address prevalent business challenges. My approach revolves around mapping these challenges to reusable services, emphasizing both operational effectiveness and tangible business value.- Lead the engineer's POD team for different projects- Define the POD vision and strategy- Develop and train the team- Delegate tasks and responsibilities.- Monitor and evaluate team performance- Create a positive and productive work environment- Design, implement, and deploy GitOps strategy for EKS- Design, implement, and maintain secure, reliable, and efficient cloud architectures based on the AWS Well-Architected Framework- Design, deploy, and operate complex and centralized networks in AWS- Deploy Amazon Web Services (AWS) infrastructure with automation and orchestration tools such as Terraform, CDK, and CloudFormation- Design and implement multi-organization and multi-account environments based on Control Tower- Meet customer satisfaction, quality, delivery time, cost, and innovation metrics- Demonstrate technical skills in AWS (EC2, EBS, S3, RDS, VPC, etc.), Terraform, CDK or CloudFormation, - DevOps and CI/CD, networking, and cloud security- Demonstrate soft skills in communication, teamwork, problem-solving, adaptability, and leadership

United States

Dedicated to working directly with a variety of companies as they build their businesses and infrastructure to make sure that they can deploy the best, most scalable, and most secure architectures possible delivering innovative solutions, accelerating their adoption to realize value and allowing them to maximize their investment spending as little time as possible.Help organizations understand advanced cloud-based solutions and how to migrate existing workloads to the cloud to architect solutions by mapping common customer business problems to reusable services focused on operational effectiveness and business value Continuous consulting to help customers make the best technical decisions along the way.- Design, implement, and maintain secure, reliable, and efficient cloud architectures based on the AWS Well-Architected Framework.- Design, deploy, and operate complex and centralized networks in AWS.- Deploy Amazon Web Services (AWS) infrastructure with automation and orchestration tools such as Terraform, CDK, and CloudFormation.- Design and implement multi-organization and multi-account environments based on Control Tower.- Meet customer satisfaction, quality, delivery time, cost, and innovation metrics.- Demonstrate technical skills in AWS (EC2, EBS, S3, RDS, VPC, etc.), Terraform, CDK or CloudFormation, - DevOps and CI/CD, networking, and cloud security.- Demonstrate soft skills in communication, teamwork, problem-solving, adaptability, and leadership.

Ireland

Design, build, and manage highly available cloud computing infrastructure for all the projects companies using current tools to leverage the elastic, agile, and flexible capabilities of infrastructure-as-a-service (IaaS) Platfor-as-a-service (PaaS), and Function-as-a-service (Faas). Roles and responsibilities:- Migrate all databases to RDS MariaDB and MySQL, designing and implementing a multi-region migration strategy to ensure zero downtime.- Design, develop, and manage large multi-region architectures with ECS clusters and tasks, optimizing for cost and performance.- Provide expert technical recommendations for resilience and reliability, designing and implementing solutions that meet the highest standards of availability and disaster recovery.- Configure new virtual machines for email, intranet, and enterprise applications, using automation tools to streamline the process and ensure consistency.- Design, develop, and deploy VPCs and VPNs based on workload needs, implementing security best practices and optimizing for performance.- Provide support for systems modification via an automated change management system, ensuring that changes are implemented in a controlled and safe manner.- Maintain proficiency with industry best practices in IT Security, Integration, and Testing, staying up-to-date on the latest technologies and trends.- Work independently and also as part of a team, collaborating with stakeholders to understand their needs and deliver solutions that exceed their expectations.

Dominican Republic

Responsible for managing the area of IT Infrastructure Operations ensuring theproper functioning of processes, high availability environments, ensuring that the infrastructure allows internal and external users access. Debugging for developing systems, micro-services implementation with Docker.Roles and responsibilities:- Leading the infrastructure team.- Automated task using Python scripting- Ansible scripts for continuous integration and unit tests.- Develop web apps for inventory and incidents manager on Django framework.- Develop new functionalities for the booking and sales web systems.- Web applications maintenance and troubleshooting.- Develop web app for Sabre LNIATA and access.- IT support on Sabre installation and printer configuration.- Coordinate the relationship with suppliers and awardees of external Operation Services.- Fasten maintenance policies and supervision of several infrastructures to ensure optimal performance- Guarantee the minimum impact to changes in production processes by applying prevention policies.- Manage services and operations for IT infrastructure, ensuring compliance with service levels (SLA), and the plan of action in conjunction with the provider and take steps to correct any deviation indicator measures.

East Elmhurst, New York, Estados Unidos

Design and implementation of AWS infrastructure for the Vizor project (http://www.vizormobil.com)- Responsable for managing the area of ​IT Infrastructure Operations ensuring the proper functioning of processes.- CI and CD configurations.-Gitlab , with taiga and Slack integration.- DB management systems and platforms of the company, management of operating systems, Web management environments, management of Windows environments, management of preproduction environments among others. - Ensure that the infrastructure supporting all applications of systems and services company is in proper operating condition.- Ensuring that this infrastructure allows our internal and external users disponder levels required information.- Debugging developing systems.- Implementation of web systems with Docker.

East Elmhurst, New York, Estados Unidos

- Define and communicate the product vision, goals, and roadmap to the team and stakeholders.- Prioritize the product backlog based on customer value, business strategy, and technical feasibility.- Work with the team to estimate and plan the work for each sprint, ensuring that all necessary resources are available.- Create and maintain a design system that is consistent, reusable, and scalable.- Monitor the team's workload and identify any potential bottlenecks or imbalances.- Work with the team to define and agree on commitments, taking into account their capacity and other priorities.- Delegate responsibility and authority to team members, empowering them to make decisions and own their work.- Collaborate with the team to continuously improve the way they work.- Assess the effectiveness of the team's methods and make adjustments as needed.- Coach and mentor the team on agile practices and help them to adopt and implement effective working methods.- Establish and maintain quality standards and processes.- Monitor the team's progress and identify any potential risks or deviations from the plan.- Provide opportunities for team members to develop their skills and knowledge.- Implement a process for tracking and analyzing production incidents.- Provide regular feedback to team members and work with them to develop performance improvement plans.- Gather feedback from users and stakeholders on a regular basis to ensure that the team is delivering the right value.- Communicate the team's progress to stakeholders on a regular basis, including commitments, achievements, risks, and customer feedback.

Engineer'S Degree

Bachelor Of Technology (B.Tech.)