-Successfully led platform migration for a top 10 client, managing scope and budget adjustments to ensure timely completion.-Coordinated express transportation for top clients during peak holiday season, ensuring on-time delivery within budget.-Managed portfolio of client projects across multiple services and technology platforms, ensuring seamless delivery.-Developed individual project plans and Scopes of Work, tracking and managing budgets effectively.-Led internal and client-facing meetings to establish project timelines, scope, and status updates.-Identified and mitigated project risks, ensuring successful project delivery.-Trained and mentored new Project Managers, enhancing team productivity and project management skills.

-Revitalized relationship with top 5 client, leading to significant improvements in satisfaction and program metrics.-Led the deployment of the company’s first international project during COVID-19, implementing a multi-channel communication program in Australia.-Managed eight major client solutions, monitoring program performance and addressing emerging issues.-Maintained project schedules, making proactive adjustments to meet timelines.-Managed cross-functional project teams, promoting collaboration and productivity.-Designed and implemented special projects, including development and deployment of the first international client.-Acted as SME for email deliverability, managing relationships and contracts with email platform vendors.

Customer-centric Project Manager adept at leading cross-functional teams to deliver successful customer projects. Specializes in managing customer satisfaction, resource planning, technical specifications, and overall project success. Guides multiple customer engagements through the entire delivery lifecycle, adhering to defined development methodologies such as requirements analysis, program design, development and quality assurance. Proficient in project planning, scheduling, sustaining operations, and closure. Experienced in managing small to medium-scale projects with teams ranging from 3 to 10 members.

Leads cross-functional teams in the successful delivery of customer projects with a focus on managing customer satisfaction, resource planning, technical specifications and overall project success.Leads multiple customer engagements through all aspects of the delivery lifecycle, following defined development methodologies including requirements analysis, program design and development, resource planning, project planning, scheduling, sustaining operations and closure.

-Managed the portfolio of Whole Exome Sequencing and Infinium Genotyping products. Ensured that the Platform, and customer-specific needs of each product and project were clearly identified; translating project goals into deliverables and monitoring logistics such as master schedules, turnaround times and product quality.-Monitoring projects from initiation to close,. Prioritizing lab queues, monitoring of financial quotes and financial billing through our finance portal. Working closely with lab management and lab staff, as well as Project Managers and Collaborators/External Invesigators to ensure work is completed on time and within the scope of the project and budget.-Developed and implemented workflow for the Exome + Array combination product. This product was designed to deliver both Exome sequencing data along with custom GWAS array data, combining two distinct processes into a single product. Manage 6000 samples/month through the Array and sequencing labs, ensure smooth transition between the groups.

-Supervisor of laboratory staff, and processes in the Biological Samples Platform. Maintained training programs and documentation, and provided technical support as needed.-Hiring and reviewing of the laboratory staff. Supervise the processing of samples: DNA isolation and QC, RNA isolation and QC, serum and plasma isolation, lymphocyte isolation and EBV transformation. Prepare samples for downstream processing in the Sequencing, and Genetic Analysis Platforms. Design and carry out projects related to sample procurement and organization. Adjust projects in accordance to team goals. Collaborate with manager to analyze results, address complex technical problems, and to assist with identifying team goals and priorities. Assist in the maintenance and troubleshooting of laboratory automation.-Worked closely with and acted as a liaison between Project Managers and laboratory staff ensuring projects were prioritized properly, timelines were communicated, lab work was scheduled appropriately and all necessary communications between the two groups was carried out.-Assisted with project management activities for projects external to Broad Platforms.

-Performed laboratory research experiments in support of sample procurement, processing and storage. Tracked and processed biological samples in biorepository laboratory, incorporating standard laboratory instrumentation and molecular biology techniques for sample preparation, including nucleic acid isolations and quality control processes. -Served as the point person for sample workflow integration into the laboratory information management system.

-Responsibilities included creation, shipment and receipt of biological sample collection kits. Processing of biological samples including DNA isolation from whole blood using Gentra manual isolation kit and Qiagen Autopure DNA isolation instrument. -Performed sample QC including quality gel and DNA fingerprinting using ABI 377 and 3700 instruments. Worked closely with informatics to develop and test custom LIMS system. Prepared customer sample orders and coordinated domestic and international shipments of biological samples

● Research and Development of Immunoassays for clinical applications