Job Achievement: Led the creation of a comprehensive insurance process database, serving as a vital SOP document. This boosted the hospital’s HMO remittance by 12% and operational efficiency by 23%.Managed a team of 25-30 managed care officers, overseeing health insurance operations for over 7,500 monthly patients. I have implemented biweekly training sessions and monthly skill assessments, ensuring 85% team proficiency in critical areas within 3 months.Optimized EMR configurations and streamlined HMO processes, resulting in a 21% reduction in billing errors and faster authorisation times. I have maintained a 98% accuracy rate in patient data management and boosted overall team efficiency by 17%.Serve as a key liaison between the hospital and HMOs, maintaining a 93% partner satisfaction rate. My efforts to improve patient education on insurance matters have led to a 92% customer satisfaction rate.Oversee the department's budget and ensure regulatory compliance. My cost-cutting strategies have reduced operating costs by 13% without compromising service quality, while efficient HMO relations have improved annual cash flow by 12%.

● Managed health insurance operations for over 500 patients monthly, implementing strategicinitiatives that decreased claim rejections, accelerated reimbursement, reduced processing times,and minimised billing errors by 20%, thereby enhancing financial performance.● Educated patients on insurance plans, benefits, and billing procedures, achieving a 90% customersatisfaction rate while streamlining communication and documentation processes, resulting in a20% reduction in response times.● Optimised pre-authorization processes for medical procedures, reducing authorization times by20% and minimising errors by 15%, while ensuring hospital practices adhered to industrystandards and legal requirements, contributing to heightened operational efficiency andregulatory compliance.● Proficiently managed patient data entry, registration, and posting, maintaining a 98% accuracyrate and streamlining procedures for a 20% reduction in processing times, implementingsuccessful process improvements that contributed to a 15% increase in overall team efficiency.

Job Achievement: Played a key role in setting up and managing the company's apparel (Regal Garment) and bakery (Mayfresh Bakes) businesses. By applying lean management principles, I boosted customer satisfaction by 17% and cut waste by 19%. Developed and executed marketing plans that increased revenue by 28% within the first four months of business.- Implemented a digital document management system, slashing paper usage by 30% and saving 15 hours per week. This move improved overall operational efficiency by 25%.- Fostered interdepartmental collaboration, leading to a 21% improvement in team productivity and communication. I maintained a 95% accuracy rate in record-keeping while reducing report generation time by 30%.

- Leveraged the @ease mobile wallet and direct sales techniques to exceed client acquisition goals by 18% and boost new customer acquisition by 21%. My efforts contributed to a 7% increase in branch income.- Built relationships with over 400 clients, improving satisfaction rates by 13%. Through collaboration on new product offerings, I increased branch revenue by 9% over five months, bringing in five times as many high-net-worth clients.- Maintained an impressive 85% client retention rate, outperforming industry benchmarks. My consistent achievement in meeting targets demonstrated my commitment to company growth and delivering top-notch financial services.

• Researching and sourcing potential clients.• Persuasion of prospective clients to engage in a phone conversation and/or meeting to discuss insurance products.• Advising clients on the insurance policies that best suit their needs.• Delivering approved policies to new clients and explain benefits and risks of the policy.• Re-assessing the policy needs of existing clients after life-changing events.• Filling-out and submitting applications, issue quotes, maintain client records and prepare reports.• Keeping abreast of industry and market trends and best practices.

 Answered phone calls and redirected them when necessary Managed the daily/weekly/monthly agenda and also arranging new meetings, appointments and reports Prepared and disseminated correspondence, memos and forms Filed and updated contact information of employees, customers, suppliers and external partners Developed and maintained a filing system Checked frequently the levels of office supplies and place appropriate orders Making travel arrangements Documented expenses and hand in reports Undertake occasional receptionist duties

• Biological sample collection • Initiation and Execution of various laboratory tests (Microbial, Biochemical, Pathological, Hematological and Serological tests) • Preparation of various chemical reagents • Quality control and product examination of all reagents, chemicals and instruments used in the laboratory • Operation and Maintenance of all Laboratory Equipment• Record/Book keeping of Results • Analysis and Diagnostic discussions with the consulting physician on results analyzed

• Answering and directing phone calls• Organizing and scheduling appointments• Writing and distributing emails, correspondence memos, letters andforms• Assisting in the preparation of regularly scheduled reports• Developing and maintaining a filing system• Monitoring and evaluation of Junior staff of the hospital.• Monitoring and evaluation of the Logistics/procurement departmentand also the maintenance department.• Providing general support to visitors and external clients.